INFINITI of Coconut Creek

I have purchased an Infinity and several Lexus’ in the past. I was met by a very nice salesman on my first visit to Infinity of Coconut Creek. I found a 2006 pre-owned model that I thought would be nice f past. I was met by a very nice salesman on my first visit to Infinity of Coconut Creek. I found a 2006 pre-owned model that I thought would be nice for my son. The salesman brought over the Sales Manager, Randy Zgremski. Mr. Zgremski asked me the price range I was looking for and then took out a blank sheet of paper. He wrote a price and a +++ next to it. He also added an x, where he noted I should sign in agreement. It was my understanding that what I was signing was a final price plus tax, tag and title fees. We agreed to this. I was sold a prepaid maintenance coupon book with my previous Infinity purchase which contained a coupon for $999.00 off of my next Infinity purchase. Since I knew I would be in the market for a car for my son in the near future, this coupon in particular was a strong part of my decision to go with Infinity. When given this book, I discussed the policy with the salesman and I was told that this coupon should be handed to the dealer after the final price is negotiated. That is exactly what I did. The General Manager of Infinity of Coconut Creek, Ed Mellul, then came over to speak with us. He said that Infinity of Coconut Creek couldn’t honor that coupon because they were already “all in”. Trying to work with him, and since they had given us a good deal, my wife offered to split the difference, so the coupon would now only be worth $499.50. Ed said $400.00, and we said OK. My son was obviously very excited about the car and we didn’t want to let him down. But then Ed said, By the way, there is also an $899.00 dealer prep fee. So, now we are being asked to pay $600.00 more than expected plus $899.00 more for dealer prep, which is a term I am still not sure I fully understand. We got up, thanked the Infinity of Coconut Creek staff and walked out. My son was devastated, but I explained to him that this was a good lesson in honest and dishonest business, and in the importance of walking away from a business deal that is tainted and not trustworthy. I tried to remedy the situation by putting a call in to the owner of Infinity of Coconut Creek, Billy Pierce, and requesting to return the coupon book, but my call was returned by the General Manager, Ed Mullel, and he informed me that all decisions at the dealership ended with him and he stood behind his deal. We felt that the sales practices at Infinity of Coconut Creek were deceptive and sketchy. We will never purchase a car from Infinity of Coconut Creek. Since we were out, we went right next door to JM Lexus. We didn’t realize that they closed at 6:00 PM, and it was close to 6:30 at this point. As we were turning to leave, a JM Lexus Sales Consultant, Steven Finnegan, came out and asked if we needed any help. We told him that we understood that they were closed and we could come back the next day, but he said it would be fine to stay. He showed us some pre-owned cars, including a VW Jetta, which my son loved. We test drove the car and worked out the numbers and Steven Finnegan sold us the car. It was that simple! When we got home, my wife started searching the internet to make sure we got a good deal, and she happened to find the exact car we had purchased on one of the websites and it was listed for about $350.00 less than we had paid. I called Steven the next morning to explain what had happened and within 3 minutes he called me back and offered to reduce the price by $500.00. Later that week, the tire indicator light came on and I called Steven again. Not only did he offer for me to immediately bring the car in for them to look at, but he actually took the car for the day, brought it to the local VW dealer to be fixed and just called when it was ready to be picked up. It has been such a pleasure to work with JM Lexus and Steven Finnegan. I explained to my son that, unfortunately, he shouldn’t expect to deal with salespeople as courteous and as honest as JM Lexus’ Steven Finnegan. It is more often than not in this world that salespeople try to cheat you out of a good deal in one way or another. Steven Finnegan is the exception to this rule. I look forward to referring my friends and family to Steven Finnegan and JM Lexus for their future auto purchases. More

My wife and I were very pleased with the service provided by the dealership. Everyone greeted us with a smile. The entire sales force was very friendly and courteous, especially Mr. Retzkin. Mr. Retzkin w by the dealership. Everyone greeted us with a smile. The entire sales force was very friendly and courteous, especially Mr. Retzkin. Mr. Retzkin was very professional. We enjoyed doing business with your staff. Thank you, Eddy Hernandez More

There is no question that my experience in working with Mark Retzkin at IOCC surpassed any other car buying/lease experience I have ever had. Mark is not only knowledgeable about everything there is to kn Mark Retzkin at IOCC surpassed any other car buying/lease experience I have ever had. Mark is not only knowledgeable about everything there is to know about the Infiniti but he makes the experience enjoyable and interactive. This is truly an incredible vehicle and it was fun learning about everything Mark taught me about this cars performance. Mark has been available (phone, text messaging, email) with questions and even came out to my house on a Sunday to set up the garage opener!! What a mensch! I appreciated both Mark and Gino Walsh finding the exact G37 coupe I wanted. Thank you guys! IOCC is all about the total ownership experience. I wish everyone I knew would go see Mark and drive an Infiniti home!!! More

Mark Retzkin was our sales Rep. He met us at the door and very pleasantly guided us through our car buying experience, he was wonderful! He was knowledgeable, informative, and willing to do anything to and very pleasantly guided us through our car buying experience, he was wonderful! He was knowledgeable, informative, and willing to do anything to make sure our car buying experience was nothing short of perfect. I would highly recommend this dealership, and Mark, to show you around and find the perfect car for you and your family! There was no pressure, no heavy handed sales pitch, just information, advice, and exceptional suggestions! Our financing Rep. Gabriel Lenchus, was nothing short of perfect as well! He was personable, knowledgeable, and communicable! I would recommend his expertise, service, and humor, to any and all consumers! All in all, we are extremely satisfied with our car buying experience, from sales Rep. to Manager, and financing office! 10++++ E and G Bertha More

In dealing with Ralph Reichhold over the phone, he was upfront & honest -- there was no hidden agenda. He was extremely helpful and patient as I do not welcome the typical "car buying experience". Upon c upfront & honest -- there was no hidden agenda. He was extremely helpful and patient as I do not welcome the typical "car buying experience". Upon coming to an agreement over the phone, I headed down to the dealership, was greeted very warmly by everyone as well as by Ralph and eventually Mark Retzkin who showed me the vehicle, meticulously explained and demonstrated all of the features and processed the paperwork. It was an experience like no other. You felt as if you were part of the family. In the end I was extremely pleased by the service, overall experience and my G37 Sedan! I highly recommend Infiniti of Coconut Creek to anyone looking to purchase their next vehicle!! I'll definitely be back when my lease is up! More

the experience was a pleasure from the moment i walked in to the moment i walked out. Mark is a friendly and knowledgeable sales associate and was able to answer all the questions i had. I Had initial to the moment i walked out. Mark is a friendly and knowledgeable sales associate and was able to answer all the questions i had. I Had initially walked in there to test drive the infinity g37 coupe as i was comparing them to several other cars such as the Chevy Camaro, and the Hyundai Genesis. After working with Mark and his manager Bob they were able to take care of me so well i simply forgot there were any other cars in the running. I will definitely be going there for my next car and i will most definitely be recommending this dealership and Mark to friends and family that are interested in driving an Infinity. A Pleasure to work with from start to end. More

MY EXPERIENCE AT INFINITI COCONUT CREEK WAS MOST ENJOYABLE SOMETIMES ITS HARD TO FIND A DEALER YOU CAN TRUST. EVERYONE MADE MY WIFE AND MYSELF FEEL VERY AT EASE .WE FELT GOOD ABOUT WORKING WITH MAR ENJOYABLE SOMETIMES ITS HARD TO FIND A DEALER YOU CAN TRUST. EVERYONE MADE MY WIFE AND MYSELF FEEL VERY AT EASE .WE FELT GOOD ABOUT WORKING WITH MARK RETZKIN HE MADE SURE WE HAD A GOOD DEAL. THANKS MARK More

I was in NY visiting a relative who had just purchased an Infinity G37 4 door. I was impressed with the car and did a quick search for Florida dealers. I found many positive comments about Mark Retzkin onl Infinity G37 4 door. I was impressed with the car and did a quick search for Florida dealers. I found many positive comments about Mark Retzkin online and phoned him around 1pm while I entered an airport in NY. Later that evening I arrived in FL, drove to the dealership and drove off the lot that night with a new car. Mark was very informative, did not pressure and really helped me make a good decision as I found the G37 coupe to be a better fit for me. I worked with several other team members who all played a part in making this deal happen QUICK! Great service – friendly no pressure environment - simply an outstanding car buying experience. More

This was absolutely the BEST car buying experience we have ever had. If you visit this dealership, ask for Mark Retzkin (sales) and Gabe Lenchus (finance manager). Both gentlemen provided excellent, hone have ever had. If you visit this dealership, ask for Mark Retzkin (sales) and Gabe Lenchus (finance manager). Both gentlemen provided excellent, honest service. Mark is very knowledgeable and he set up, and explained completely, all features of the car. He even set up the Bluetooth and offered to come to our home on his day off to set up the homelink (garage door opener). Mark contacted us after the sale to inquire about our purchase and mentioned that we could call him at anytime if we had any questions. It was a real pleasure dealing with these two gentlemen and Dave (the manager) and look forward to purchasing vehicles from them in the future. More

These guys are very good at what they do. Mark WILL sell you on an Infiniti, there's little doubt about that, and the test drive is fun as this dealership is strategically located near some nice curvy roads you on an Infiniti, there's little doubt about that, and the test drive is fun as this dealership is strategically located near some nice curvy roads. After that, it's just up to you work out the particulars. I walked away with a great deal. More