INFINITI of Downtown LA

I was very disappointed with my experience at this dealership and would not return in the future. One of my main concerns was the lack of transparency regarding the repair estimate. In my experienc dealership and would not return in the future. One of my main concerns was the lack of transparency regarding the repair estimate. In my experience, most dealerships provide a detailed repair estimate that itemizes parts and labor costs before any work begins. In this case, I was only given a total repair amount upfront. I had to call multiple times and repeatedly ask for a breakdown of the parts and labor charges before that information was finally provided. During the repair process, I discovered that the OEM radiator could be purchased from another Infiniti dealership, Infiniti of Glendale, for approximately 30% less than what I was being charged ($600 versus $900). The dealership was unwilling to match the price. I also specifically requested that another plastic coolant-system tube be replaced while the cooling system was being repaired. This component is known to fail, and since the original radiator failure caused the vehicle breakdown in the first place, I wanted all related coolant-system components addressed at the same time. Despite my request, the tubing was not replaced during the repair. When I raised the issue again, the dealership informed me that I would have to pay additional labor and coolant charges to perform the work, even though I had originally requested it as part of the repair. I found this unacceptable because I felt the job should have been completed properly the first time. After further discussions, the dealership agreed to reduce the repair bill from approximately $2,900 to $2,600. However, after paying and reviewing the final invoice, I noticed what appeared to be duplicate charges for certain parts and other billing adjustments that seemed designed to reach the agreed-upon total. This further undermined my confidence in the accuracy and fairness of the invoice. To make matters worse, the repair took two weeks to complete, which I believe is excessive for a radiator replacement and related cooling-system work. Unfortunately, because my vehicle broke down while I was traveling and I was unfamiliar with the Los Angeles area, I had little choice but to use the nearest dealership. Based on my experience, I did not find the repair process transparent or customer-focused, and I no longer have confidence in this dealership's service practices. I will not be returning and cannot recommend this dealership based on my experience. More

Overall great experience; would only wish there were more associates to assist upon arrival. Had to wait a bit and ask around who can assist with service on my vehicle. associates to assist upon arrival. Had to wait a bit and ask around who can assist with service on my vehicle. More

Very professional as always and the service advisors also explain what’s wrong with your vehicle. explain what’s wrong with your vehicle. More

Fabio was amazing …. .service was fast . I will return to this dealer. I do recommend .service was fast . I will return to this dealer. I do recommend More

Thank you for keeping my QX60 in tiptop shape with the right attention to detail right attention to detail More

It was a pleasure dealing with the dealership. It was fast and it was very reliable thank you guys. My car ride so good. It was fast and it was very reliable thank you guys. My car ride so good. More

To drop off the car is time consuming. Your told to sit in your car and someone will come out to serve you. This takes at least 15 minutes or more for someone to show up. The customer sho Your told to sit in your car and someone will come out to serve you. This takes at least 15 minutes or more for someone to show up. The customer should be able to go into the office and sign in and leave the key. Gabriel is a good service advisor. I really appreciated the video inspection of my car. More

Fabian always takes care of my car when I bring it in. Great service advisor Great service advisor More

Quick easy and friendly the secretary at the counter was very nice she followed through very nice she followed through More

Staff is always very knowledgeable and thorough in checking my car and going over all suggested or needed services. Special shout-out to Hrant for telling me about the connection to Sunbit in order to checking my car and going over all suggested or needed services. Special shout-out to Hrant for telling me about the connection to Sunbit in order to spread out my charge to four monthly payments. That helps me a lot as I’m on retired & on a fixed income. More