Back

INFINITI of Downtown LA

Los Angeles, CA

4.9
99 Reviews

635 W Washington Blvd

Los Angeles, CA

90015

Directions

Filter Reviews By Type

Showing 99 reviews

September 22, 2026

Fabio was amazing …. .service was fast . I will return to this dealer. I do recommend More

by Lacutie136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Sep 22, 2026 -

INFINITI of Downtown LA responded

Thank you for your five-star review! We’re delighted to hear Fabio was amazing and that your service was fast and efficient at Infiniti of Downtown LA. We look forward to welcoming you back in the future, and we truly appreciate your recommendation!

September 20, 2026

Thank you for keeping my QX60 in tiptop shape with the right attention to detail More

by mariethomas7557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Sep 22, 2026 -

INFINITI of Downtown LA responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future.

September 04, 2026

It was a pleasure dealing with the dealership. It was fast and it was very reliable thank you guys. My car ride so good. More

by timykeetoney
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Mares
Sep 08, 2026 -

INFINITI of Downtown LA responded

We appreciate your kind review! Making your visit quick and dependable is always our goal at INFINITI of Downtown LA. Thank you, and enjoy the drive!

July 31, 2026

To drop off the car is time consuming. Your told to sit in your car and someone will come out to serve you. This takes at least 15 minutes or more for someone to show up. The customer sho More

by jferg87560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Aug 03, 2026 -

INFINITI of Downtown LA responded

Thank you for your five-star review! We appreciate your candid feedback about your drop-off experience, and we will address this with our team. We're glad to hear Gabriel provided excellent service, and you liked the video inspection. Thank you from all of us at Infiniti of Downtown LA!

July 23, 2026

Fabian always takes care of my car when I bring it in. Great service advisor More

by Djsnake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Muniz, Fabian Rivera
Jul 24, 2026 -

INFINITI of Downtown LA responded

We're glad to hear Fabian continues to take great care of you and your vehicle. It's always nice to know you have a service advisor you can count on. Thank you for choosing Infiniti of Downtown LA, and we look forward to seeing you again!

May 30, 2026

Quick easy and friendly the secretary at the counter was very nice she followed through More

by Acsparts210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Alan Muniz, Gabriel Perez, Fabian Rivera, Lance Sobczak, Helen Villafranca, Ozzy Orozco, Sandy Cordero, Litzy Carranza
Jun 01, 2026 -

INFINITI of Downtown LA responded

Thank you so much for the 5 stars! We strive to provide a professional and friendly environment for our customers, so it's great to hear we hit the mark for you! Come back and see us again soon!

May 29, 2026

Staff is always very knowledgeable and thorough in checking my car and going over all suggested or needed services. Special shout-out to Hrant for telling me about the connection to Sunbit in order to More

by georgenlauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hrant Galstyan
May 29, 2026 -

INFINITI of Downtown LA responded

Thank you for your review, George! We're glad Hrant and our team provided such thorough and helpful service. We look forward to helping you again with any future needs at Infiniti of Downtown LA. Safe travels!

May 29, 2026

Thanks to Gabriel Perez he did great job But the Dealer need to change the system about the phone calls cause nobody answer the phones not even customer service More

by lorena cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Jun 01, 2026 -

INFINITI of Downtown LA responded

Hi Lorena, we're glad Gabriel provided excellent service. We apologize for the phone issues and we’ll address this promptly. We hope to see you again at Infiniti of Downtown LA. Thank you!

May 27, 2026

Good attention to detail and are considered quiet friendly and they were able to provide well informed decisions More

by adriana.salinas498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Ray Vakili
May 28, 2026 -

INFINITI of Downtown LA responded

Adriana, thanks for sharing your fantastic rating of the Infiniti of Downtown LA team! See you next time!

May 24, 2026

Great service was in and out in no time would recommend this dealer ship service More

by dairyo32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mia Navarro, Angel Guzman
May 27, 2026 -

INFINITI of Downtown LA responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future.

1
...