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INFINITI of Downtown LA

Los Angeles, CA

Overview
Reviews
4.9
77 Reviews
Call Dealership (213) 927-5029

635 W Washington Blvd

Los Angeles, CA

90015

Directions

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Showing 77 reviews

May 01, 2026

Fabian was very helpful and accommodating to my schedule. He pinpointed primary services that needed to be addressed, and helped coordinate my late pick up same day, and it went smoothly. Thank you. More

by mchim144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Report | Print
May 01, 2026

Dave was outstanding! He made the entire oil change process quick, smooth, and hassle-free. Highly recommend asking for him specifically — great service from start to fini More

by mmarquez051
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares
Report | Print
April 27, 2026

I have always had a good experience at this location. Fabian assisted me with my most recent visit and once again, such a positive experience. He was clear, kind, and so informative. Thank you, Fabian! More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Report | Print
Apr 28, 2026 -

INFINITI of Downtown LA responded

Hi Michelle, thank you for sharing your glowing review of Fabian and our team! We are grateful for your repeat business and hope you will continue to choose us in the future.

April 25, 2026

Great customer service and a very professional team. The process was smooth, easy, and everyone was helpful from start to finish. More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ozzy Orozco
Report | Print
Apr 27, 2026 -

INFINITI of Downtown LA responded

Hi Greg, thank you for shopping at Infiniti of Downtown LA! Our team was more than happy to work with you, and we hope to see you again in the future. Enjoy the ride!

April 24, 2026

Super clean establishment with fast turn around times for oil changes. The staff is friendly, and I highly recommend David as a service advisor he always keeps me updated! More

by Ismael barragan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares
Report | Print
Apr 24, 2026 -

INFINITI of Downtown LA responded

Hi Ismael, we’re pleased to hear David and our team kept you informed at Infiniti of Downtown LA. Thank you for your feedback and support! See you again!

April 22, 2026

Always have a great experience in the service department. Fabian is very helpful and knowledgeable. More

by Emiliar.paz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Report | Print
Apr 22, 2026 -

INFINITI of Downtown LA responded

We appreciate you sharing this, Emiliar. It is great to hear you consistently have a positive experience and that Fabian has been helpful and knowledgeable during your visits. Thank you for choosing Infiniti of Downtown LA, and we look forward to seeing you again next time.

April 21, 2026

My representative was great and well informed about Nissan automobile’s he’s a keeper More

by Miss.oliviat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hrant G
Report | Print
Apr 22, 2026 -

INFINITI of Downtown LA responded

We appreciate you taking a moment to leave Infiniti of Downtown LA your 5-star review. It’s always rewarding to know we made a positive impression, and we’re glad our team delivered a great experience.

April 21, 2026

Went for 2 recalls . Plus first oil change at 3200 k . The advicer said one recall wasn’t necessary the other it could take months to get the part. He said maybe on my ne More

by Plinioasoto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Report | Print
Apr 24, 2026 -

INFINITI of Downtown LA responded

Thank you for sharing your experience. We understand how leaving without a clear resolution can raise concerns. Providing accurate information and setting expectations is important, and your feedback has been noted. We would appreciate the opportunity to connect with you directly to review your visit and provide any available updates. Please reach out to us at your convenience so we can assist further. Best, Ricardo Rodriguez - Asst. Service Manager - ricardorodriguez@dtlamotors.com

April 18, 2026

Initial queue for service writing was a bit long, but expected for a Saturday morning. I was happy to Gabriel Perez again. Gabriel wrote my service order up and kept me informed of progress throughout th More

by Speedfreeak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Report | Print
Apr 20, 2026 -

INFINITI of Downtown LA responded

Thank you for sharing your feedback with us! It’s great to hear that Gabriel kept you informed and helped make your visit a success. We hope to see you again at Infiniti of Downtown LA!

April 18, 2026

I was very happy with the serves for the car and the staff was very kind and grace. More

by JessieWhitt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Muniz
Report | Print
Apr 20, 2026 -

INFINITI of Downtown LA responded

Jessie, thank you for the wonderful review of Infiniti of Downtown LA. We’re pleased to hear that your visit left you feeling satisfied and that our team treated you with kindness and care. Your feedback is truly appreciated, and we look forward to welcoming you back for any future needs. Safe travels!

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