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INFINITI of Downtown LA

Los Angeles, CA

Overview
Reviews
4.9
95 Reviews
Call Dealership (213) 927-5029

635 W Washington Blvd

Los Angeles, CA

90015

Directions

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Showing 95 reviews

July 23, 2026

Fabian always takes care of my car when I bring it in. Great service advisor More

by Djsnake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Muniz, Fabian Rivera
Report | Print
Jul 24, 2026 -

INFINITI of Downtown LA responded

We're glad to hear Fabian continues to take great care of you and your vehicle. It's always nice to know you have a service advisor you can count on. Thank you for choosing Infiniti of Downtown LA, and we look forward to seeing you again!

May 30, 2026

Quick easy and friendly the secretary at the counter was very nice she followed through More

by Acsparts210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Alan Muniz, Gabriel Perez, Fabian Rivera, Lance Sobczak, Helen Villafranca, Ozzy Orozco, Sandy Cordero, Litzy Carranza
Report | Print
Jun 01, 2026 -

INFINITI of Downtown LA responded

Thank you so much for the 5 stars! We strive to provide a professional and friendly environment for our customers, so it's great to hear we hit the mark for you! Come back and see us again soon!

May 29, 2026

Staff is always very knowledgeable and thorough in checking my car and going over all suggested or needed services. Special shout-out to Hrant for telling me about the connection to Sunbit in order to More

by georgenlauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hrant Galstyan
Report | Print
May 29, 2026 -

INFINITI of Downtown LA responded

Thank you for your review, George! We're glad Hrant and our team provided such thorough and helpful service. We look forward to helping you again with any future needs at Infiniti of Downtown LA. Safe travels!

May 29, 2026

Thanks to Gabriel Perez he did great job But the Dealer need to change the system about the phone calls cause nobody answer the phones not even customer service More

by lorena cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Report | Print
Jun 01, 2026 -

INFINITI of Downtown LA responded

Hi Lorena, we're glad Gabriel provided excellent service. We apologize for the phone issues and we’ll address this promptly. We hope to see you again at Infiniti of Downtown LA. Thank you!

May 27, 2026

Good attention to detail and are considered quiet friendly and they were able to provide well informed decisions More

by adriana.salinas498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Ray Vakili
Report | Print
May 28, 2026 -

INFINITI of Downtown LA responded

Adriana, thanks for sharing your fantastic rating of the Infiniti of Downtown LA team! See you next time!

May 24, 2026

Great service was in and out in no time would recommend this dealer ship service More

by dairyo32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mia Navarro, Angel Guzman
Report | Print
May 27, 2026 -

INFINITI of Downtown LA responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future.

May 24, 2026

Antony Huiertas are the BEST, hopefully we found more persons like him, thanks for everything, GOD BLESS YOU! More

by chrisdiel7
Recommend Dealer
Yes
Employees Worked With
Anthony Huertas
Report | Print
May 26, 2026 -

INFINITI of Downtown LA responded

Thank you for sharing your wonderful feedback about Antony! We will be sure to share your kind words with him. We hope to welcome you back to Infiniti of Downtown LA in the future. Take care!

May 22, 2026

Excellent service at Nissan of DTLA. Huge thanks to David for outstanding help, professionalism, and care! More

by abavila010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Helen Villafranca
Report | Print
May 26, 2026 -

INFINITI of Downtown LA responded

We are so happy you had an excellent experience with David and the Infiniti of Downtown LA team! Thank you for choosing our dealership and for sharing your feedback. See you next time!

May 19, 2026

The person who helped me did the maintenance in my car was really great great attitude, and she is awesome More

by quinonesjose69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Cordero, Litzy Carranza
Report | Print
May 20, 2026 -

INFINITI of Downtown LA responded

We're happy to hear you're satisfied with the service at Infiniti of Downtown LA! We will be sure to pass along your praise to the team. See you next time!

May 19, 2026

Staff members are very kind and understanding of everyone's time. Members try to help as much as they can by going beyond their limits with information and recommendations. More

by MendozaL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
Report | Print
May 19, 2026 -

INFINITI of Downtown LA responded

Thank you, Mendoza! We appreciate your kind words about our team at Infiniti of Downtown LA. We're here to help, anytime!

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