INFINITI of Downtown LA
Los Angeles, CA
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Staff members are very kind and understanding of everyone's time. Members try to help as much as they can by going beyond their limits with information and recommendations. everyone's time. Members try to help as much as they can by going beyond their limits with information and recommendations. More
Fabian’s the man. It was the most painless experience I’ve ever had at a dealership. If there’s one thing I’d change it’s the check-in flow at this specific location. It was the most painless experience I’ve ever had at a dealership. If there’s one thing I’d change it’s the check-in flow at this specific location. Otherwise, communication is clear, wait time is clear and check out was easy peasy. More
I purchased the car (a 2023 Nissan Rogue) from this dealership. We purchased the 7 year service package at that time. The dealership is not convenient to my home so taking the car in for service requ dealership. We purchased the 7 year service package at that time. The dealership is not convenient to my home so taking the car in for service requires advance planning on my part. This particular visit was very efficient. Sadly, even with an appointment, I often need to wait a long time (45 minutes) to get a service supervisor to take my order and start the work. That is frustrating. More
Michael gave me 100% satisfactory service. When I brought my car in for a recall and the part was not in, he made sure I was informed just a couple days later that the part had arrived. I wait When I brought my car in for a recall and the part was not in, he made sure I was informed just a couple days later that the part had arrived. I waited for the car to be done which took a short time. He was very courteous and left me with a good feeling about the experience. More
