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INFINITI of Downtown LA

Los Angeles, CA

4.9
101 Reviews

635 W Washington Blvd

Los Angeles, CA

90015

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Showing 101 reviews

May 27, 2026

Good attention to detail and are considered quiet friendly and they were able to provide well informed decisions More

by adriana.salinas498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Ray Vakili
May 28, 2026 -

INFINITI of Downtown LA responded

Adriana, thanks for sharing your fantastic rating of the Infiniti of Downtown LA team! See you next time!

May 24, 2026

Great service was in and out in no time would recommend this dealer ship service More

by dairyo32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mia Navarro, Angel Guzman
May 27, 2026 -

INFINITI of Downtown LA responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future.

May 24, 2026

Antony Huiertas are the BEST, hopefully we found more persons like him, thanks for everything, GOD BLESS YOU! More

by chrisdiel7
Recommend Dealer
Yes
Employees Worked With
Anthony Huertas
May 26, 2026 -

INFINITI of Downtown LA responded

Thank you for sharing your wonderful feedback about Antony! We will be sure to share your kind words with him. We hope to welcome you back to Infiniti of Downtown LA in the future. Take care!

May 22, 2026

Excellent service at Nissan of DTLA. Huge thanks to David for outstanding help, professionalism, and care! More

by abavila010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Mares, Helen Villafranca
May 26, 2026 -

INFINITI of Downtown LA responded

We are so happy you had an excellent experience with David and the Infiniti of Downtown LA team! Thank you for choosing our dealership and for sharing your feedback. See you next time!

May 19, 2026

The person who helped me did the maintenance in my car was really great great attitude, and she is awesome More

by quinonesjose69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Cordero, Litzy Carranza
May 20, 2026 -

INFINITI of Downtown LA responded

We're happy to hear you're satisfied with the service at Infiniti of Downtown LA! We will be sure to pass along your praise to the team. See you next time!

May 19, 2026

Staff members are very kind and understanding of everyone's time. Members try to help as much as they can by going beyond their limits with information and recommendations. More

by MendozaL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
May 19, 2026 -

INFINITI of Downtown LA responded

Thank you, Mendoza! We appreciate your kind words about our team at Infiniti of Downtown LA. We're here to help, anytime!

May 16, 2026

Fabian’s the man. It was the most painless experience I’ve ever had at a dealership. If there’s one thing I’d change it’s the check-in flow at this specific location. More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Rivera
May 18, 2026 -

INFINITI of Downtown LA responded

Lucy, thank you for sharing your experience with Fabian and the team at Infiniti of Downtown LA. We are thrilled to hear it was so seamless and appreciate your feedback on the check-in process. We hope to assist you again down the road. Have a great day!

May 13, 2026

Gabriel in service is amazing! Extremely accommodating and just an overall pleasure every time I go in. More

by houston1237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
May 14, 2026 -

INFINITI of Downtown LA responded

Thank you for highlighting Gabriel's exceptional service! We’re thankful to have you as a customer here at Infiniti of Downtown LA, and we appreciate your business! We'll see you next time.

May 11, 2026

I purchased the car (a 2023 Nissan Rogue) from this dealership. We purchased the 7 year service package at that time. The dealership is not convenient to my home so taking the car in for service requ More

by rachelrubingreen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hyrant Galstyan
May 12, 2026 -

INFINITI of Downtown LA responded

Thank you for sharing your feedback and your business with Infiniti of Downtown LA! While we're glad your recent visit was efficient, we apologize for any previous delays. We’ll work on making sure your future experiences are quicker and more convenient! Safe travels in your 2023 Nissan Rogue!

May 11, 2026

Michael gave me 100% satisfactory service. When I brought my car in for a recall and the part was not in, he made sure I was informed just a couple days later that the part had arrived. I wait More

by Rosalindzick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael T.
May 12, 2026 -

INFINITI of Downtown LA responded

We love hearing feedback like this! It means so much to Michael and all of us at Infiniti of Downtown LA. Thanks for sharing, and have a great day!

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