INFINITI of Englewood

I bought a 2014 BMW X3 from INFINITI of Englewood in December 2022. The sales manager and finance team lied about the warranty, promising me a “Platinum bumper-to-bumper” plan from Quality Guard Plus — December 2022. The sales manager and finance team lied about the warranty, promising me a “Platinum bumper-to-bumper” plan from Quality Guard Plus — the same one they said they use on their own cars. I trusted them and paid over $5,000 for it. Later I discovered they actually sold me a lower-tier Deluxe Plan with limited coverage — something they never disclosed. When problems started in 2025, the warranty covered almost nothing, leaving me with major repair bills. Because of this dishonesty, I ended up selling the car at a loss. Now I’ve been trying for over a month to contact the dealership for a warranty cancellation and refund, but no one answers my calls or emails. All I’m asking is for someone from INFINITI of Englewood to call or email me back to resolve this. More

Came in for trade in of my Tesla model s plaid. SHANT took care of me and made sure they beat the trade-in offer from carvana. A+++++++ SHANT took care of me and made sure they beat the trade-in offer from carvana. A+++++++ More

THE WHOLE STAFF is unprofessional! !! They Hang up or don’t answer your calls. My son paid cash for a used car on May 27, 2025. Right away, he noticed a few things on the car didn’t !! They Hang up or don’t answer your calls. My son paid cash for a used car on May 27, 2025. Right away, he noticed a few things on the car didn’t work, but Kareem told him to take it anyway and promised everything would be taken care of when he came back to get the plates. Fast forward to today, August 2—and my son STILL doesn’t have his permanent plates. He’s been issued two temporary tags, the last of which expired on July 27, and now they’re saying they can’t give him a third one. He hasn’t been able to legally drive the car he paid for in full! To make it worse, Kareem even sent him an email saying the plates were ready—only for my son to show up and be told he couldn’t get them. STAY AWAY FROM THIS PLACE! Totally unprofessional experience from start to finish. DO NOT TRUST THEM!!! More

I will never go back to this dealership again. Shady/untrustworthy!!! Well Things didn't go well after I purchased the car. First of all, my financial terms were wrong, so I had to go back and Shady/untrustworthy!!! Well Things didn't go well after I purchased the car. First of all, my financial terms were wrong, so I had to go back and forth to resolve the situation with the financial team from this dealership . To get even better, my old car that was treated still had to be paid in full by this dealership . it's has been over a month with no solution yet. The bank that I had a financial my old car keeps calling me for payment. I had to put a stop payment and pay fee to my bak in order to stop the payment from being withdrawn from my bank account due to the lack of irresponsibility of this dealership. This situation, it's been going on between me. The salesman and the financial team since I purchased the car on March 15, 2024, are overwhelming me because I never felt behind payment on my car payments. Now, this will probably affect my credit, and if it doesn't, I will take legal action against the dealership. I never bought a car from any deal More

This dealership is a scam Took my car lease and put me into another lease only to never pay off the original lease. The salesmen are dishonest Scheming , lying thieves Beware !! into another lease only to never pay off the original lease. The salesmen are dishonest Scheming , lying thieves Beware !! More

They kept returning my car during the holiday season . They told me twice it was nothing wrong with my car the first time they said they rebooted my system, the second time it was the transmission actuato They told me twice it was nothing wrong with my car the first time they said they rebooted my system, the second time it was the transmission actuator after I had to test drive the car with the mechanic.. they kept trying to tell me my car was good. Long story short they ended up replacing my transmission.. but they installed it with a defective transfer case, they broke the bracket then forced it back on, to add insult to injury the didn’t even top off my transmission fluid…. I found all of this out when my car broke down exactly 45 days later.!!!!!!!! I will never recommend or use this dealership again… not even if they were giving away free cars!!!!! More

If i could give minus 5 stars, I would. I had the displeasure of interacting with a very rude woman who was not just rude, but did not know the difference between a manufacturer's warranty I had the displeasure of interacting with a very rude woman who was not just rude, but did not know the difference between a manufacturer's warranty and a federal warranty on emissions parts for vehicles they service. Furthermore, she kept referring to the extended warranty we were talked into purchasing through Infiniti as a third party warranty, when only Infiniti can file claims through it. It is specifically for Infiniti Service. To make matters worse, the manager I was transferred to speak with, did acknowledge the employee's shortcomings, but did not even offer a complementary evaluation or any special accommodation to make up for the lack of professionalism in their customer service or for their lack of knowledge. I do not recommend this facility. They are in the service industry and service was not provided. Rude. More

SCAM USED CAR DEALER! !!! Sold me a used car they didn't have a title for!!! and now I can not drive anyway because it not register going on 3 weeks. I had to hire a lawye !!! Sold me a used car they didn't have a title for!!! and now I can not drive anyway because it not register going on 3 weeks. I had to hire a lawyer it's been the worst car purchase of my life. Ricardo was the salesman and has been absolutely no help the whole deanship is terrible please stay away More

The team there is unresponsive, do not call back when messages are left, and very unprofessional. messages are left, and very unprofessional. More

Horrible. This dealership is the worst dealership I have ever worked with. I traded in a vehicle on August 1st and the lean to my trade in has yet to be paid o This dealership is the worst dealership I have ever worked with. I traded in a vehicle on August 1st and the lean to my trade in has yet to be paid off, I have yet to receive plates, title, and registration for the new vehicle I purchased. I call to speak with the manager Chris who tells me it is in process and will be paid off the first week of September. That week came and went. I called To speak with him or to the other general manager Patrick to which I can Only email with, no one answers my phone calls or my husbands phone calls. The lack of care and compassion for their customers is unbelievable. They only care to make a sale and nothing more. I have Read other reviews from people who are currently going through the same situation as I am. Peoples credit scores are deeply affected. I am Paying two car payments right now to save my credit. This dealership is an absolute nightmare. I have Already reached out to seek legal counsel. Please what ever you do, DO NOT use this dealership. Unprofessional & Disgusting service. If I could Leave 0/10 review I absolutely would. Also please take note that there are several reviews just like mine stating the same exact issues. This is something they clearly do to their customers with no care as to how any of us are deeply affected by their negligence. More