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INFINITI of Englewood
Englewood, NJ
993 Reviews
Since opening our doors, it's been our single-minded goal to deliver a whole new level of service excellence. It's our belief that an owner of a world-class automobile should receive world-class treatment. This means knowledgeable sales professionals who take the time to really understand your needs, extensive selection of new and high quality pre-owned vehicles from which to choose, and expert automotive service, performed with integrity and at very competitive prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 993 reviews
July 14, 2009
bought a 2007 FX from this dealer with a trade in. Was told that they will pay off the trade in within 30days. well 30days came and went and not payoff. I have tried contacting them with phone calls and e told that they will pay off the trade in within 30days. well 30days came and went and not payoff. I have tried contacting them with phone calls and emails with no response. The sales department did what they could to push the purchase by meeting all my requirements however I am left holding the bag as I do know when they will pay off my trade-in. I wish I had did my research better before I went to this dealer. Please don't use them! More
by debbiecortez
Employees Worked With
1
Helpful March 13, 2009
They gave me the lowest number,I asked for a lease on 09 G35,They gave me the nest number,I live in North jersey not far from Ramsey,but Engilwood had them beat by Thousands,,so i drove down to Englewood,th G35,They gave me the nest number,I live in North jersey not far from Ramsey,but Engilwood had them beat by Thousands,,so i drove down to Englewood,thinking I got my deal,I got there,the salesman i spoke to was off,the manager came out and the story changed,I told him your salesman gave me these numbers,on this exact car,he said no way,tried to play around with the numbers,and start puting doubts in my numbers,i was there for hours,and what a waist of time,I drove back and bought my car at Ramsey,nice guys,even though I was dry and cold to them because of my experience at Engle wood,but the guys at ramsey were nice,trust me ,if you call Engelwood they will give you the best number on any car,even they do not have it,but when you get there ,every thing changes,I will never buy a car there, Bad business More
by mon11
Employees Worked With
Mike
January 05, 2009
Todd was very friendly and treated me well with follow up calls and all. Everything was perfect until... 1. my first visit, i noticed scratches on my rear glass, door and yellow paint on my rim from the cur calls and all. Everything was perfect until... 1. my first visit, i noticed scratches on my rear glass, door and yellow paint on my rim from the curb. - Todd was there to see the damage... But their manager took a quick look at the glass and just said "it's the tint" then tried to walk away... i stopped him then said ' who in right mind would get their window tinted from outside?' then he just looked at it again then just blurted out "we'll buff it"...yeah right... buffing the passenger glass? finally after few more nonsense talk, they told me they'll replace my glass... but won't cover the cost of the tint. 2. After few days, i went back to get my car back (by the way, it's '06 M35X) Todd wasn't there and my car was ready. Weather was horrible so when they brought my car in, it's was completely wet...so i couldn't get good look around the car. When i went back to tint shop to get it tint again, i noticed hugh gash on my fender... went right back to dealer, they said there's nothing they can do. They just told me to come back when their manager's in. i did then they took few pictures then told me they'll get back to me. two weeks later, not a single phone call. Every time i leave my name and message, nothing... not even "no we can't cover this..." i'm not saying they are bad people.. but i'm just afraid to go back... god knows what else they'll do to my car. More
by nyoppa
Employees Worked With
Todd
