INFINITI of Englewood

I was looking at a used car and the price they list online is bait and switch. They tack on so much bogus stuff, it added around 7% to the advertised price, not including the standard registration and online is bait and switch. They tack on so much bogus stuff, it added around 7% to the advertised price, not including the standard registration and tax. More

Infiniti should take their logo away from them. Customer service is at the level of a gas station. Very dishonest, group of professionals. I purchased the car from them 2 months ago, still don't ha Customer service is at the level of a gas station. Very dishonest, group of professionals. I purchased the car from them 2 months ago, still don't have plates and the trade in they took is still not paid off. At this point my credit is affected and I can't drive the car because the temp plates expired. If you don't want to complicate your life, stay away from this place. More

I saw a car online I wanted. It was listed as $26,107. Don't ever trust their listed price. I stopped by the dealership to test drive and negotiate. I was prepared to pay 25, 60 It was listed as $26,107. Don't ever trust their listed price. I stopped by the dealership to test drive and negotiate. I was prepared to pay 25, 600 ( price after a $500 promotion discount) plus taxes. On their website they disclose in fine print a $850 document fee. What Infiniti of Englewood doesn't disclose is the EXTRA $2,900 of other fees, for which they said was MANDATORY that they wanted me to pay. They should have included all of these fees in the advertised price of the car. The final price of the vehicle went from $25,600 to $32,583 after tax! Almost $7,000 more than the listed price online! They also included a $1,595 a lo-jack "gps fee", This dealership is fraudulent and the sales manager actually admitted to it after I spoke to him. DO NOT support this dealership. Their listed price is xxxxxxxxx. More

I saw a car online I wanted. It was listed as $26,806. I called them asking about the fees on top of it and they said don't worry, we'll negotiate. So after an hour long drive, i It was listed as $26,806. I called them asking about the fees on top of it and they said don't worry, we'll negotiate. So after an hour long drive, i'm ready to buy the car thinking I may pay somewhere near to $28,000 plus tax at most. Look at the bill they gave me. It went from $26,806 to $36,583 after tax! Almost $10,000 more than the listed price online! Worthless $1,595 "gps fee", I told them I didn't want it and they said it cost $450 to remove it. $850 documentation fee, what a joke, this fee is legally capped at $75 in New York, due to dealers like this. $1,295 cash fee... DO NOT support this dealership. There listed price is meaningless. They charge fees like it's nothing and it amounts up to 25% of the price. More

Tries to scam you with a $2995 fake lo jack scam, stay away and contact the BBB away and contact the BBB More

Erick was so professional and helpful. He was excellent and I highly recommend him if you want to get a new car. He will do whatever it takes to help you and work with you. Thank you so mu He was excellent and I highly recommend him if you want to get a new car. He will do whatever it takes to help you and work with you. Thank you so much. I am extremely happy with my new car . More

Ricardo made our experience seamless and transparent. Authentic guy who loves cars and wants to please his customers. This is how buying a car should be. Authentic guy who loves cars and wants to please his customers. This is how buying a car should be. More

This place is extremely sloppy and lazy I traded in my car and was told they paid off my car but i found out nothing was paid off and missed my payment date and affected my credit. I had to call several t car and was told they paid off my car but i found out nothing was paid off and missed my payment date and affected my credit. I had to call several times but it looked like they were avoiding my call until I actually showed up to the dealership then they started working. This is not my first time trading in a car and by far this place was the worst experience. More

If I could give them zero stars, I would. I’ve only ever serviced my car at this Infiniti. Took a roadtrip and got a flat tire, found out my tire alignment was completely off. The manager bla I’ve only ever serviced my car at this Infiniti. Took a roadtrip and got a flat tire, found out my tire alignment was completely off. The manager blamed my alignment being off on me hitting a pothole. Meanwhile my tires are less than a year old and completely bald to the wires in one spot. My tires are special order and 600 for one. They took no accountability. Not even an apology because by no means was this caused by a pothole. NEVER coming here again! More