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INFINITI of Englewood
Englewood, NJ
1,006 Reviews
Since opening our doors, it's been our single-minded goal to deliver a whole new level of service excellence. It's our belief that an owner of a world-class automobile should receive world-class treatment. This means knowledgeable sales professionals who take the time to really understand your needs, extensive selection of new and high quality pre-owned vehicles from which to choose, and expert automotive service, performed with integrity and at very competitive prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:30 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:30 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,006 reviews
February 07, 2024
Horrible customer service given by Hassan Elreda. I initially requested more info through CarGurus on a 2017 BMW. He called me. I picked up with Hello. His response was “Is this Maria” ….Not profesio I initially requested more info through CarGurus on a 2017 BMW. He called me. I picked up with Hello. His response was “Is this Maria” ….Not profesional when calling someone. I asked him for the OTD pricing on car. He went straight to trying to get me to come in. I explained that Im calling frm CT, would like info to decide on making trip. He said, ok well we have people calling frm CA, it'll start with pulling your credit report. I know that a car OTD pricing is NOT based on my credit report. I also stated that I may use my own bank. He answered saying they would have to still pull my credit report. I asked is it mandatory to use dealerships financing bank.Hassan answered no. I asked so can u explain why do you have to pull my credit report still. He said it’s required by dealership. I then asked can you provide me with any fees that would apply to purchase. He stated he couldn’t provide those numbers. Because again my credit would have to be pulled. Made no sense. I had someone call frm another dealership. His 1st response to him was are you calling in regard to who I just spoke to. Hassan then said “Look I dont have time for these games” & disconnected call. How is customer service “games” Yet he emails me all these emails as if he helped me. He DID NOT. No info that I requested. Today I received another email auto iPacket from another sales rep. But yet now the car isn’t listed/available. The whole ordeal just seemed like a Bait & switch scam or the sales person does not know the job. Horrible experience. More
by Mosorio729
Employees Worked With
Hassan Elreda
December 27, 2023
DO NOT BUY FROM THIS DEALERSHIP. ..Unless you want to pay more than advertised!!! I have been told the breakdown of the costs added on to the Advertised price of the vehicle for the ..Unless you want to pay more than advertised!!! I have been told the breakdown of the costs added on to the Advertised price of the vehicle for the 161point inspection is not available by email, only in person....and was not available when I purchased the vehicle. I was told the dealer prep on the vehicle was $4000 and they (the dealer) "ate 1/2 the cost" and only added $2000 to the advertised price. Let's not forget about the GPS tracker @ $900 ... Bumping the listed price on CarGurus/Cars.com over 15%....which I've just been informed by my salesperson Ricardo Silva, I "opted out of to meet my budget." News to me. On top of that, after driving 2 hours to the dealership, we were there waiting for Finance until after 10pm (dealership closed at 8) and did not get out until close to 11PM. Without a doubt, the worst car buying experience I have ever had. Save yourself the aggravation and STAY AWAY FROM THIS PLACE!!! More
by bob
December 11, 2023
Sha was awesome, kind, and caring. My husband and I are proud owners of an Infiniti QX 50 2023! My husband and I are proud owners of an Infiniti QX 50 2023! More
by Keemy
Verified CustomerEmployees Worked With
November 29, 2023
Bob was terrific. Very helpful and communicative. Pleasure to work with. Fast service and easy to get an appointment Very helpful and communicative. Pleasure to work with. Fast service and easy to get an appointment More
by DOLEJAR123
Employees Worked With
November 28, 2023
Brought my QX60 because the power windows were not working properly, Jose explained the likely reason for this problem and also suggested additional service the car was due for. The service was done i working properly, Jose explained the likely reason for this problem and also suggested additional service the car was due for. The service was done in just about the time he said it would take. Thanks for cookies and coffee More
by WIPALACIOS
Employees Worked With
Jose Fernandez
November 28, 2023
Bob Maggia is the man. Makes sure that you are taken care and efficient. Always a pleasure. Makes sure that you are taken care and efficient. Always a pleasure. More
by MINA_ESKANDER07
Employees Worked With
