INFINITI of Englewood

AWESOME MIKE MACHADO!!! EXCELLENT SERVICE,ATTENTIVE,PATIENT AND AMAZING CUSTOMER SERVICE! MICHAEL,MADE US FEEL COMFORTABLE AND WELCOMED RIGHT FROM THE BEGINNING.WE ARE VERY H EXCELLENT SERVICE,ATTENTIVE,PATIENT AND AMAZING CUSTOMER SERVICE! MICHAEL,MADE US FEEL COMFORTABLE AND WELCOMED RIGHT FROM THE BEGINNING.WE ARE VERY HAPPY WITH OUR PURCHASE. THANK YOU More

Final result fantastic Our experience with this dealership started off good, but turned to fantastic when they gave us a deal we were extremely happy with. However, after we Our experience with this dealership started off good, but turned to fantastic when they gave us a deal we were extremely happy with. However, after we signed off on the price and were in inventory searching phase, we hit some "speed bumps" which led to some frustration for us. However, at this point, Ms. Juliet Kim came to our rescue. Despite her busy schedule, she was extremely accommodating, professional and efficient. She knew the product well and communicated very clearly. She was straight forward and transparent. She returned our calls within a reasonable time and was extremely polite, friendly and respectful even when we were exasperated. This is despite the fact that she most likely did not make any profit from the sale (we know because the price we got was THAT good!). She managed to get us a car that was not even on their lot within days! When going to this dealership, just make sure you look for one of the long time professional consultants, like Juliet. This site will give you an idea of who is who. Surprisingly, Juliet doesn't have enough reviews although she is one of their best consultants. Also, if you decide to shop around, just give them a call before you make a final decision on a dealership to pick. Don't make assumptions. Overall, this review is for the end result. Ultimately, we are extremely satisfied with the deal these guys gave us and with the service provided by Juliet. She was a thorough professional! Financing was also easy and hassle free thanks to their finance manager. He was also very straight forward, friendly, helpful and not at all pushy. More

service center unkind second time lease this car but this is last time I can't trust infiniti safety and service center is unkind even customer service is very bad when second time lease this car but this is last time I can't trust infiniti safety and service center is unkind even customer service is very bad when i was driving car just stop and because that almost got accident brand new car but not safe More

Dealer’s negligence caused financial nightmare for us I ‘ve met with Taz at the beginning of the February 2015 in the dealership to discuss a problem my wife got because of the obvious negligence from the I ‘ve met with Taz at the beginning of the February 2015 in the dealership to discuss a problem my wife got because of the obvious negligence from the dealer. Briefly the dealership allowed our relative to terminate existing lease for FX and open another lease for JX for my wife’s name without her being present or even knowing about it. It’s ridiculous case. No one can get $50 from bank teller without ID however the dealership let another person get $50,000 car for my wife’s name even without asking person’s ID. We know for sure that our relative didn’t use any fake ID. Dealer even didn’t ask for any ID. Thus, now we don’t have a car but have financial obligation for this car. When I brought this issue to Taz he replied that we have no choice but to pay $700 a month lease for the car we even do not have or drive. He even refused to discuss further how the his dealership processed this lease for my wife’s name even without verifying who is who. He never returned any calls we left with secretary and his mail box was always full from angry customers. He didn't care about us as customers. If you want to get in big financial trouble go to Infiniti of Englewood. Taz is the person that doesn’t care about you but only about making his commission. Look at the rating for this dealer on the Internet. It’s lower than 3. That’s how Infiniti customers vote. More

Fake Lease on my name I leased cars from this dealership on my name ONLY. On May 2013 my young daughter who drives my car stopped by Infiniti of Englewood to change oil I leased cars from this dealership on my name ONLY. On May 2013 my young daughter who drives my car stopped by Infiniti of Englewood to change oil. Sales person approached her and offered to terminate a lease for Infiniti FX and start a new lease for Infiniti JX without me being present or my written permission. They even didn't ask any ID from her they just told her to sign all the documents as me. In reality you cannot get $50 cash from the bank teller without ID, but Infiniti of Englewood let take $50K car to a person without any ID for another 40 months. This case would never happened if they do required ID check and verification. To settle the issue we had an appointment on Saturday, Jan, 31 with Taz Abousamak (general manager) email: mottazabousamak@yahoo.com t. 201-568-1200 ext. 1608. We provided him all the documents we had about this case. We asked him how it could happened that our daughter who is a young student was able to sign a lease agreement, pass verification and financial check, and get brand new $50,000 luxury car and leave dealership. He couldn't explain how this weird situation happened but he promised us to find out and let us know. We even tried to contact the owner of the dealership but he never returned our calls. Obliviously the dealership doesn't want to cooperate. We never heard from them again. Every day during weeks we called to dealership but they never pick up the phone and mailbox is full so we can't leave a message. Secretary at the dealership accurately takes our messages and promise that they will contact us. Nobody contacted us from dealership about our matter for two months. We have filed complain to BBB but they ignore our complain and advised contact their lawyer. I do not recommend to get a lease or purchase a car because they can use your personal information against you and put your family in financial trouble. This is what happened to my family. More

Great Leasing Experience Ray Broomfield was my Sales Consultant - he was knowledgeable and friendly. My lease transaction went smoothly and there were no "hidden surprise fee Ray Broomfield was my Sales Consultant - he was knowledgeable and friendly. My lease transaction went smoothly and there were no "hidden surprise fees". I would recommend to anyone that wants to lease or purchase an Infiniti to see Ray. The Business Manager Nisarg Shah was nice to work with as well. More

Great I had a great experience shopping for my new car at this dealership. I would recommend all my family and friends to visit ray at infiniti of englewood I had a great experience shopping for my new car at this dealership. I would recommend all my family and friends to visit ray at infiniti of englewood More

Straightforward and Efficient Everyone I dealt with at the dealership was friendly, professional, courteous and knowledgeable. They made the lease process simple and straightforwar Everyone I dealt with at the dealership was friendly, professional, courteous and knowledgeable. They made the lease process simple and straightforward with no hidden obstacles or fees. I highly recommend this dealership. More

Very good experience. Highly recommend this dealership. Ray the salesman was knowledgeable, courteous and caring. Mr. Shah the finance advisor was excellent too. Very personable people, trustworthy and to Ray the salesman was knowledgeable, courteous and caring. Mr. Shah the finance advisor was excellent too. Very personable people, trustworthy and to be highly recommended. More

Hasle free buying experience. Buying a car from this dealer was extremely easy. Everyone was super helpful and transparent. There was no run around or gimmicks. They worked with me Buying a car from this dealer was extremely easy. Everyone was super helpful and transparent. There was no run around or gimmicks. They worked with me to get the car I wanted at the price I wanted. More