INFINITI of Englewood

sold me a used car with no saftey check brakes bad etc !!!!! I recently bought a 2010 acura zdx with approx 37k miles on it, used car from infiniti of engelwood NJ., because of location and affluence in the area I recently bought a 2010 acura zdx with approx 37k miles on it, used car from infiniti of engelwood NJ., because of location and affluence in the area. Its prominence as a high end infiniti dealership, I expected nothing but quality from them BOY WAS I WRONG. Let me say the salesman i bought from was great and easy to work with. we came to a deal and figures i was comfortable with and i made a deposit for pickup. The car was supposed to be prepped and checked for safety upon my pickup and completing dealer financing. this is where you should stay away from this dealership. When cpmming to a deal they wanted to charge 1k for a prep fee. I said i never herd of this and they quickly backed away on that if i agree to use deler financing, which was ok with me. The first issue, i was told i was approved with financing wanted ot have all my numbers in order when i picked up the car. Called multiple times left messages to get my finance rate they completely ignored me. Finally the answer was you have to wait to talk with the finance manager to get your interest rate. That was absurd and should have alarmed the bells. If your apporved for credit they tell you and know your rate!!! Upon going to the dealership to pickup the car, I asked the finance manager what the original warranty from the manufacturers began (in service date). I was given a date June 2009 and told i should seriously consider an after market warranty sold b infiniti. I later found out the acura manufacturers powertrain warranty on the car was actually in service date of march 27 2010 giving me an additional nine months of warranty. This either "error" or lie got me to buy an extendeded warranty after much pressure from the finance manager for 2400 dollars. I later cancelled after learning that i was mistold information. Stay away from their financing as its a trap to sell you products they make more money on. This was very deceitful and horrible experience. The car when I originally inspected hadn't been cleaned, which i was told would be prepped and a safety check done (this is where you should never go to this dealership). Note i was told the car was in excellent shape when asking about any damage, car facts had zero accidents etc. inspected the car and due to lighting didn't notice what later would truly dissapoint me. When i got home I noticed a dent golf ball size on the door line with paint wear, a dent on the hood on the front contour, a dent on the front fender, badly worn breaks, bad tires cracked and worn, and no fluid changes or oil change. I noticed this all within an hr and called the salesmen who said he would have his sales look into it and sent pictures etc and they didn't deny any of this said they would see what they could do. This all indicated a an inspection never took place, safety specifically and never prepped properly for sale. I would never expect to have a car from infiniti in engelwood nj, (that cares about their reputation), to be sold in this condition and such a safety issue i could have been in an accident!!!!! God forbid I could have been killed driving a car in this condition and they did no safety check. This is unbelievable and why you should never buy from there!!!!!!!! I returned the Monday, next business day and was ushered to service. The finance manager in sales admitted no saftey check had been done and they would see what they could do on the issues and dents etc.I went to service where they admitted no safety check had been done also. This is red flag and horiible!!!! They did a saftey check and found breaks faulty, imagine sending a car on the road in this condition!!! I told them about the dents and tire issues and they sent me home saying they would look into it. Finally after many calls two days later i was told they would replace front and back breaks, which should have been done before delivery but that's all they would do. I had to wait four hours and travel back to the service department which wasn't a picnic. I tried calling the general manger Jeff, multiple multiple times and leaving messages with secretary telling service to have him contatct me no response. So now my recourse for this HORRIBLE customer service is to write a truthful review and warn people not to go to this dealership!!!! THE SERVICE DEPARTMENT CLAIMED THE TIRES HAD 8/32 TREAD, but when i had them independently tested they said they need be replaced by two Michelin dealers and there pretty much shot and shouldn't have been sold that way and 5/32 was the tread. For the dents and damages on the car that weren't disclosed originally, they (sales) will not respond as i tried contacting them on working with them for a solution. Just getting the cold shoulder. No repsonse to email etc. I have tried for almost two weeks contacting the general manger Jeff Liebler and he just ignores my messages. DON'T BUY FROM THESE PEOPLE and Their REPUTATION to me is the worst i ever dealt with. Incompetant management!!! In conclusion this is horrible to receive a car in this safety problems and put on the road, let alone an infiniti dealership sell a car with out disclosing or fixing damages to the body. Don't shop at this dealership plain and simple as i will now be seeking legal remedy because they don't wanna have the courtesy to as much call me back. Horrible business practice!!! Horrible experience. My safety at risk and they could care less!!!!! More

Friendly It was a great experience. The friendly staff and the speedy process, along with the good deals made it worth to get a vehicle during a snowy day. Th It was a great experience. The friendly staff and the speedy process, along with the good deals made it worth to get a vehicle during a snowy day. They work with your budget. Valet parking is very convenient. More

Thanks I went to Infiniti of Englewood last week and picked up a Q50 The facility was awesome and the employees their treated me great. My salesman Ray was g I went to Infiniti of Englewood last week and picked up a Q50 The facility was awesome and the employees their treated me great. My salesman Ray was great to deal with. He was honest and to the point . Ray and his manager Taz both worked with me and gave me a deal that I couldn't pass up . If you need a car go see these guys. -- Thanks . More

EXCEPTIONAL TEAM Went into dealership without any expectations. I had a low credit score and still owed money on my current vehicle. Ray was so patient allowing me t Went into dealership without any expectations. I had a low credit score and still owed money on my current vehicle. Ray was so patient allowing me to test driving vehicles until I made a final decision. The finance team worked magic getting me out of my current vehicle and into my new car at a much lower interest bank rate. There was no sales pressure whatsoever, and I drove home happy with the decision I made. I would recommend my friends and family to definitely shop here for their next auto .Way to go team!! Thanks Jerry More

Thank you Awesome experience! He was able to assist me AND my brother with a new vehicle. He took the time to help us through the financing, working with us to Awesome experience! He was able to assist me AND my brother with a new vehicle. He took the time to help us through the financing, working with us to put us in the right car for our budget and in the end even took more of his time to show us how our new cars worked! Thank you. More

Seamless transition from old to new Going from servicing my old Infiniti G35, to leasing a new Q50, Ray Broomfield and Englewood Infiniti made the transition seamless and easy. They not Going from servicing my old Infiniti G35, to leasing a new Q50, Ray Broomfield and Englewood Infiniti made the transition seamless and easy. They not only made the price work, but they also provided me with a ton of insentives, that made a new lease a no brainer. More

Patient, efficient, and good customer service. With my unusual circumstances of living far from the dealership, they were very patient with me and helped me tremendously on making minimal trips to With my unusual circumstances of living far from the dealership, they were very patient with me and helped me tremendously on making minimal trips to get the car I wanted. And at the busiest time of the year, I didn't have to wait very long at all to see my salesperson or finance manager for signing paper like I have had to do at other dealerships. More

Better than expected Been through this getting a new car experience many times and it is never without bumps in the road... the difference is here, Ray and Nisarg dealt wi Been through this getting a new car experience many times and it is never without bumps in the road... the difference is here, Ray and Nisarg dealt with them without a big Hassle JZ More

The Purchase of my new QX60!~ Not only was the salesman, Ray Broomfield amazing with his knowledge yet non aggressive salesmanship, but then when we met with the Finance Manager, N Not only was the salesman, Ray Broomfield amazing with his knowledge yet non aggressive salesmanship, but then when we met with the Finance Manager, Nisarg Shah, the purchase was seamless as could be! He TRULY wanted us to simply love our buying experience with his store and I can honestly say I have never had such an amazing experience in purchasing a vehicle in my life! I highly recommend this dealership! More

Long waiting Went in at 2pm, trying to get a deal on a QX56 and got out around 5pm without a car and without talking to a sales consultant. Our Sales consultant w Went in at 2pm, trying to get a deal on a QX56 and got out around 5pm without a car and without talking to a sales consultant. Our Sales consultant went out to bring in the car that we inquired about, then reappear about 3 hours later to say that he took the wrong keys. Not professional at all . This dealer is NOT FAMILY-FRIENDLY. My kids were exhausted from waiting and kept quiet so they don't disturb others. Just a horrible experience. More