INFINITI of Englewood

My experience was great, the receptionist was welcoming and my Salesman Ray was outstanding, he was very knowledgable and made sure I found exactly what I wanted for the exact price and mileage. and my Salesman Ray was outstanding, he was very knowledgable and made sure I found exactly what I wanted for the exact price and mileage. More

I was in the market for a certified pre-owned car and the entire experience at Infiniti of Englewood was a headache. I decided to buy from them because they had the car I was looking for in stock at the bes entire experience at Infiniti of Englewood was a headache. I decided to buy from them because they had the car I was looking for in stock at the best price I could find in the tri-state area. However, it was all down hill from there and if I had to do it all over again I would have purchased from another dealer. During this experience, I found that there is more to the car buying experience than just price. Things like ability to return phone calls, delivery date of vehicle, service and general organization throughout the dealer are more important. Once we agreed on the deal, I felt like they were just placating me when I brought an issue to their attention that they agreed to address at the time of the deal but never fixed relating to the car. It was only through my persistence that they finally fixed issues with the car. I had to be on them with follow up phone calls and had to check their work to make sure it was done correctly. Even basic things like parking at the dealer to shop are a nightmare. The on the street parking is horrible and/or not available and the parking lot at the dealer is WAY to small and is basically a train wreck. There is a valet that hangs out in an idling car at the driveway entrance but the whole parking situation really sucks. More

Customer service was great, everyone was very help full. I would recommend this dealer to others. I'm very happy with my new car. I just wish their would have been room for negotiation. I would recommend this dealer to others. I'm very happy with my new car. I just wish their would have been room for negotiation. More

He's very impatient with pretty bad attitude. He didn't keep us informed of what we're supposed to know such as when we should get the titles, permanent license plate, when to get maintenance and et didn't keep us informed of what we're supposed to know such as when we should get the titles, permanent license plate, when to get maintenance and etc. He only gave us half a tank of gasoline when the service promised a full tank. For insurance, yes, he did help us get insurance coverage, but it's not the coverage we desired. And he was just rushed to send us away with a not-even-thoroughly-cleaned-up Infiniti G37x. The fact that the car interior wasn't cleaned-up the way it supposed to be was disgusting. And afterward when we called to ask him about the title and stuff which he was supposed to tell us beforehand, he was very impatient and made us wait for 20+ mins which was very not professional and rude. It's just unbelievable that a decent size Infiniti dealership would give a crappy service like this. We only spent one day to put down deposit and got the car and paid everything in full the next day we visited and that's how he treated sincere customers like us?? More

Great Sales! Great Experience 5 Stars !!!!! Thanks to Ray and Jason this was an extremely pleasant experience. Even though I was purchasing a used car I was treated like I was purchasing a 50K vehicle. I em and Jason this was an extremely pleasant experience. Even though I was purchasing a used car I was treated like I was purchasing a 50K vehicle. I emailed Jason at the dealership and received a prompt response about the vehicle I was interested in, as promised the price was very competitive with other vehicles listed for sale on cars.com Than Ray took over took me on a test drive like it was a new car! Thanks Ray!! I am very happy with the purchase and experience. Thanks Infiniti of Englewood!!! More

Everyone is pleasant and courteous. Experience was stress free and comfortable. This is our 4th car from this dealer and we would highly recommend them. stress free and comfortable. This is our 4th car from this dealer and we would highly recommend them. More

All the representatives that I encountered at this dealership were very professional and polite. Very simple and quick transaction, will recommend this dealership to all my friends that in the market dealership were very professional and polite. Very simple and quick transaction, will recommend this dealership to all my friends that in the market for a new car! More

Great service and Ray was a great guy to deal with. Happy with the car and the deal I got. Would do business with them again. Happy with the car and the deal I got. Would do business with them again. More

Had an excellent sales person that walked me through the use of every option in the car and told me to call anytime if I needed help with anything or had any issues. I would recommend Jeff and the dealershi use of every option in the car and told me to call anytime if I needed help with anything or had any issues. I would recommend Jeff and the dealership to anyone that was interested in purchasing an Infiniti car. More

Very professional dealership after my visit today. Seems like everyone was going over and beyond normal expectations to make me feel comfortable during my decision making processes. Seems like everyone was going over and beyond normal expectations to make me feel comfortable during my decision making processes. More