INFINITI of Englewood

HORRIBLE! We went there with my family expecting to purchase my sister a new car and left the dealership angry and upset. The employee we were working with was very rude in every way. My father explain purchase my sister a new car and left the dealership angry and upset. The employee we were working with was very rude in every way. My father explained that we had found a similar car in another lot for cheaper than they were offering and the employee said "If it was cheaper then go buy it from the other dealer." What kind of business is that?! We were so upset with his response but we decided to give him another chance and asked him if we could negotiate a price on another car. This car's sticker price was around $20,000. When we entered his office he said he would have to look at the internet price to see how much it would be which we have never heard of. After putting some numbers in his calculator he told us the price was now $23,000!!! Our jaws just dropped. We thought we were being pranked or something. We asked why the price was much lower on the car and he said "that doesn't matter let's make a deal." We got up and left as he tried following us out of the building saying that he can lower the price a bit. I DO NOT RECOMMEND THIS DEALER TO ANYONE WHO WANTS A PLEASANT CAR BUYING EXPERIENCE. P.S. There is a $500 fee which goes towards "getting the car ready for the customer" not meaning registration fees or taxes. More

This infinity of englewood dealership run by fraud. This is how they cheat their customers - the internet sale geek Jason will make all the promises but never give you anything in writing (the miskate i mad is how they cheat their customers - the internet sale geek Jason will make all the promises but never give you anything in writing (the miskate i made). If you don't have it in writting your are doomed and you will be signing up for something very different, the sale guy Jarret is interesed only in his bonus not the sales and he will bug you for excellent survey review, the wise guy sales manager Eddi will sing you up for things which were not been shared, all the fine lines, down payment, term and amount (the mistake of my life), illetrate but seem to know it all finance guy Craig will get any and every piece of document of your life and miss use (he ran the credit check for my wife without concent and she has nothing to do in this sale) I'm afraid whereelse they will missuse my personal information. To make commision the dealership is concerened only about hard sale by hook or by crook not worried about customer satifaction. If you want to do business go to infinity of manhassette they will sing to you, treat you like a king, legit and professional. This is where I do business now. In short, infinity of engleewood is a fraud run by uneducated people. Look at all the reviews there has to be some truth to it. More

The dealer is keeping my license plates and registration hostage because they forgot to collect a stupid piece of document before sale (my business card). To make the sale they allowed me to drive the car o hostage because they forgot to collect a stupid piece of document before sale (my business card). To make the sale they allowed me to drive the car out of their lot now 2 weeks later they are not giving my license plates which i had paid for out of pocket. Now they are harassing me. I'm not liable for any further documentation after sales. It's their fault for not doing their job. Absolutely no respect for customers spending thousands of dollars. They will trick you on the price what they promise in words and then demand more when you buy. I had to pay additional two thousand than what they promised. I will never recommend this dealer to anyone ever More

This dealership is the slowest one around. They make you wait forever in the waiting room and always under estimate the wait time by a lot. If you have to come for any work done, prepare to waste your entir wait forever in the waiting room and always under estimate the wait time by a lot. If you have to come for any work done, prepare to waste your entire day. More

My fiancee and I were driving around looking for a car for both of us. We walked into Infiniti, out of curiosity of the G37. Dennis Lutz greeted us and explained to us about the G37. We told him that w for both of us. We walked into Infiniti, out of curiosity of the G37. Dennis Lutz greeted us and explained to us about the G37. We told him that we can't make a decision without a test drive. He made the test drive possible for us within minutes. I ended up deciding against the car, (not because it's a bad car, but because I wanted a prettier car than how it drives), but if I were to get an Infiniti, I would look for Dennis. More

I went to buy an Infiniti G37X sedan. I go there and there is almost know one working. The salesman blamed it on the holiday party they had the night before. Of course the three G37X I wanted were al there is almost know one working. The salesman blamed it on the holiday party they had the night before. Of course the three G37X I wanted were already sold even though they were still on their website. I finally found a 2012 with 12k miles on it. The dealer wouldn't budge much off the price. They were demanding I leave a deposit for their workers to clean the car up.. I did leave a small deposit. The finance manager wouldn't even meet with me, apparently he was too busy for me chatting with his buddies. So finally, I went to see the car and it had dings on it, badly scratched front bumper. Then the salesman proceeded to drive the car of the curb, bottoming it out and damaging the muffler... Needless to say I went back and ripped up the contract and left. What a joke... The most un proffesional operation i've ever seen. More

Horrible experience they just dont care aboth custumer service , they never return calls or provide any help to try to fix the problem they created, Watch out they will misrepresent the info in the c service , they never return calls or provide any help to try to fix the problem they created, Watch out they will misrepresent the info in the car details No plates after 30 days Really bad unprofessional More

Leased a g37x coupe from them told them explicitly how many miles I wanted and the price I wanted to pay. When it was time to sign Craig printed out a contract with an amount 1000$ more than I had agreed many miles I wanted and the price I wanted to pay. When it was time to sign Craig printed out a contract with an amount 1000$ more than I had agreed to pay. I spotted the "mistake" and called him on it so he went to print out another contract with the correct payment on it and I signed. Big mistake! As I found out some time later he changed the alloted miles on the second contract by 6500 miles! In addition he added a fee so if I don't purchase the car at the end of the lease I have to pay $395. I beg all of you, for the sake of your wallets and for honest working people out there please DON'T DO BUSINESS WITH THESE PEOPLE! More

Do not buy any car from these dealer. For some reason If you decide do buy the car from this dealer, get everything in writing what the sales man promises you. I bought a car from this dealer and they charg you decide do buy the car from this dealer, get everything in writing what the sales man promises you. I bought a car from this dealer and they charged me excess taxes and registration fees. At the time of purchase, they told me that they will return the extra money I paid. But they did not refund me. No one replies to emails or calls. They also take too long to apply for registration. My temporary license plates expired and have not received permanent plates yet. They charge $350 for the processing of paper work. but do not do the work properly. More

I agreed to purchase a used vehicle with third-party financing. I showed them the form of payment before we made the deal. We signed the order and left a deposit. The next day they called and said my lo financing. I showed them the form of payment before we made the deal. We signed the order and left a deposit. The next day they called and said my loan check was unacceptable. (I later used the same check at another dealer with no problems.) I had to call American Express to get my deposit back. I recommend you avoid this dealer. More