INFINITI of Englewood

On September 17, 2012 I went to Englewood Infinity looking at care prices. I was given an offer and was persuaded to lease a FX 35. I must admit the offer was good. I was asked to make a down payment looking at care prices. I was given an offer and was persuaded to lease a FX 35. I must admit the offer was good. I was asked to make a down payment. After that it was hell. One month after i am still going back and forth for the car. I was told to bring many different pieces of document, including my pay stubs, my certificate and transcript from the school i graduated. The customer services is horrible, i kept calling and leaving messages and no one would return my call. For me to speak with the finance guy i had to physically got to the location. One month later i was still going back and forth and waiting on calls them. Then i went to the location and was told there have to find a car for me and i would received a call the following Wednesday. I was not looking out for the call because that was the pattern from the start, however , i called on Saturday October 20, And was told they can't find any more FX 35,(2012). If i want a 2013 its more money. So i ask for my down payment. I am waiting to see how long that will take, because i intend to take the media if my refund in not there in another 3 business days, i am not waiting for a month. More

Tried to purchase out our old lease. Saleman and manager were not interested at all. They ended up being extremely rude and obnoxious. I went to Ramsey and deal was done within 30 minutes. were not interested at all. They ended up being extremely rude and obnoxious. I went to Ramsey and deal was done within 30 minutes. More

I normally don't take my FX to my local franchised dealership for simple things, like an oil change and tire rotation, but yesterday I decided to as it's in my neighborhood and I think that it's time dealership for simple things, like an oil change and tire rotation, but yesterday I decided to as it's in my neighborhood and I think that it's time to helping out the local businesses. It was everything I expected and more. From the comfy waiting area to the friendly service staff. They tried the usual up-sell tune-up etc. (of which I wasn't shocked) but I figured that while I was there, I should just get it done. As I waited in the waiting area, I jumped on the WIFI on my laptop and got some wok done, enjoyed a cup of flavored coffee from the Kurig machine and caught up on the local news. Things I never get while done while I'm at 'other' place.. Definitely made me think twice about where I get my oil changed. More

I recently brought in my car for a simple oil change and tire rotation. I was told there were no loaners available as seems to always be the case at this dealership. I then inquired how long it would be for tire rotation. I was told there were no loaners available as seems to always be the case at this dealership. I then inquired how long it would be for the service, I was kindly told about 1 hour, possible 1 hour and 15 minutes with the car wash. I then sat in the service room which had some very nice chairs and WiFi which was very nice. The only problem was, I sat there for about 2 hours before I was called to pay. I was then told to go outside and my car would be waiting outside, it was not, another 10 minutes I stood outside waiting. This wouldn't have been such a big deal, but the service manager came back outside to inform me that they scraped my car. The fender was dented and there was a fair amount of paint missing from the bumper. I was then informed that it was going to take about 2 to 3 days to fix this problem. I was not offered a rental vehicle, I had to demand it. The vehicle I was given was completely unacceptable. I drive a G37x and I was give an EX35, which is a small SUV that is awful. The loaner also had less than a quarter tank of gas, just about empty. I needed to stop and get gas on my way home. Overall working with this dealership has been a truly awful experience from purchase to every service. If Infiniti is going to label themselves a luxury brand, they need more than great cars. It must be an ownership experience that is stress free and enjoyable, think BMW or Mercedes. I have become so irritated with them that I will be selling my vehicle to move to a real luxury brand. More

Lied to me and install aftermarket equipment instead of original and now refusing to return my money. Filling a case with consumer affairs and the small claims court. There's a guy Jerry Martinez - avoid original and now refusing to return my money. Filling a case with consumer affairs and the small claims court. There's a guy Jerry Martinez - avoid at any cost. Liar liar liar!!! More

I decided to give this dealership another try. I was amazed and surprised at how smoothly my service visit went. I scheduled it online and when I went in for service everything was prepared for me inclu amazed and surprised at how smoothly my service visit went. I scheduled it online and when I went in for service everything was prepared for me including my loaner. I came in for an oil change and a check up for my G35. They took care of me pretty quickly and the loaner they gave me was a G37 Convertible, WOW!! I was so happy. They called me later on and explained that the vehicle was due for some fluids to be replaced and that they had found a couple of other component that needed repair. The great thing is that my warranty covered most of the repairs and I decided to go ahead and had them take care of the maintenance. Julio my consultant called when everything was ready. I was happy to see that my G35 was clean and they had taken care of my Infiniti. Prices are great aswell my oil change came out to $39.95. I have tried FETTE and Ramsey Infiniti but I am glad I gave Infiniti Of Englewood another shot, they won me over. More

I was looking to get out of my lease about 5 months early and was shopping around for an Infiniti or a BMW. After many test drives I decided to go with the Infiniti and followed up with some internet lease q and was shopping around for an Infiniti or a BMW. After many test drives I decided to go with the Infiniti and followed up with some internet lease qoute requests. I had very strict guidelines regarding the deal that I needed and I wasnt sure that anyone was going to be able to come through, but ultimately I was willing to wait out my current lease and look for something in April or May of this year. The folks at Infiniti of Ramsey were less than helpful and tried convincing me that the better lease programs were on a G25x furthermore they were requiring money down that I was not willing to come up with. After speaking with Roy from Infiniti of Englewood he confirmed to me that the G37x was the better lease and I began to lay out the deal that I needed. Roy was very professional and assured me that if I came down to the dealership I would not be wasting my time. I was met at the front entrance by Roy and greeted along the way by a very pleasant staff. Roy set me up with a sales consultant named Chris who ironed out the finer points of the deal on a 2012 G37x w/premium pkg. In the end all of my requests were met (negotiated price of vehicle, residual value, money factor, term of lease, payoff of 5 remaining lease payments, 0 upfront fees/taxes and down payment and mileage allowance). The car is blast to drive and I feel good about the way I was treated. I have read some negative feedback about the previous ownership but I feel that has not carried over to the new owners. More

One of the most unprofessional salesmen I have met. Deal did not go through as he expected and started cursing and using foul language. Would not recommend this dealership to anyone! did not go through as he expected and started cursing and using foul language. Would not recommend this dealership to anyone! More

i would recommend this dealership because the staff in the dealership are very professional and care to please customers whether its selling or servicing a vehicle. The service department is by far the be the dealership are very professional and care to please customers whether its selling or servicing a vehicle. The service department is by far the best i had many new vehicles and never had service like this dealership,hats of to this dealership. More

When my husband and I bought our first Infiniti years ago, we struggled to find proper/attentive customer service from both the sales & service end of the business. Since the dealership has been taken o ago, we struggled to find proper/attentive customer service from both the sales & service end of the business. Since the dealership has been taken over... the Service department at Infiniti of Englewood couldn't be any finer. The Service Manager has shown a tremendous amount of concern and interest in the customer's satisfaction. He has gone out of his way to ensure that we are happy with the service, cost and the timing of the service appointment. When a loaner is needed....the service department at Infiniti of Englewood will go the extra mile to make arrangements. I would recommend this dealership to anyone shopping for an Infiniti in the Bergen County area! Thanks Carlos, Todd and Julio! More