INFINITI of Englewood

We bought an EX35 from out of state. What a horrible experience we've had with Englewood Infiniti especially after spending over $30K. After the payment for the car was received from the bank, we coul experience we've had with Englewood Infiniti especially after spending over $30K. After the payment for the car was received from the bank, we could NEVER get a hold of the sales person (Charles Henry) who sold us the car. We rang and left messages and never heard from him so we had to ask the receptionist to page him. Only then could we speak to him....however at one point when my husband was talking to Charles Henry, the call got 'cut off' during mid conversation. Charles did not call my husband back and when we called back, the receptionist told us that he was with a customer and can't come to the phone. Little did we know, this was just a taste of things to come. Three weeks later when out temporary permit which was given to us by Englewood Infiniti, was about to expire we got to speak to Craig a finance manager, this is what he told us. After accepting payment for tax and license he had not applied for our plates with the MN DMV AND he was still in possession of our title. His poor excuse was that he found out what a lengthy process it was going to be and so he decided not to do it....and at the same time decided not to inform us of this. Because of his negligence and incompetence, we were not only owed that money but now our temporary permit had expired and we could not drive the car we paid for almost a month prior. Craig sat on the application and the title for over 3 weeks and did not do anything. We asked that our application/standard fee be reimbursed for all the trouble we've been put through. We were denied. I wrote to the GM (Pat Murray) and our complaint was ignored. He did not even acknowledge receiving our email. This is not the way to treat any customer, especially after spending as much as we did on a used car. The company is a circus. Don't make the same mistake we did. DO NOT deal with them. More

I purchased a used 2008 Jeep Grand Cherokee from Infiniti of Englewood on August 31. I had researched and hunted for this exact vehicle on-line for about 3 weeks. My whole "very fast" buying experience was of Englewood on August 31. I had researched and hunted for this exact vehicle on-line for about 3 weeks. My whole "very fast" buying experience was pleasant. I don't like the "car buying experience" as a whole, but the employees here made it less stressfull. I had to return my vehicle today for some small service issues and they were handled by the service department completely. The service manager was very nice, and I felt like I was treated special, even though I'm not an Infiniti owner! I even met two very nice people in the waiting room. I am in love with Jeep Cherokee's, but would not hesitate to recommend this dealership to anyone. Oh, a suggestion, put a bigger sign on North Dean to make that left hand turn. The existing one is easy to miss! Thank you! More

I had an extraordinarily pleasant experience in purchasing a new G37x here. There's really not much in the way of decision making when it comes to the G37 since pretty much everything comes standar purchasing a new G37x here. There's really not much in the way of decision making when it comes to the G37 since pretty much everything comes standard, so Dmitri just let the car sell itself. He guided me through a route in NJ that highlighted all the capabilities of this car's spectacular ride. There were twisty roads that demonstrated the G37s smooth handling and short straight paths that let me feel the power of its acceleration. Unlike test drives at other car dealerships in either the parking lot or on a straight boring highway, I really got a sense of what this car could accomplish. In addition, Dmitri was impressively knowledgeable about all the interior features and helped me set up the car when I received it. Throughout the whole process, he was a pleasure to work with: he secured the color I wanted in a couple days, he faxed over my paperwork to the insurance company 3 times (they kept losing it) and he always helps me out whenever I'm in the area and feel like bothering him about anything at all. I'll be a long time customer here. More

I visited this dealer with the intention of checking out a new car. I was greeted by the sales manager and then a sales rep introduced himself to me. He offered a test drive and explained everything about t a new car. I was greeted by the sales manager and then a sales rep introduced himself to me. He offered a test drive and explained everything about the car and was very courteous. The sales manager also introduced himself to me and helped out with the paper work. I ended up buying a car that very day. Hopefully my future dealings with them will be just as smooth. More

Working with the two men listed above was a pleasure. They were helpful and very polite and patient as well with all the questions we asked. Yes I would recommend this dealership to friends looking to b They were helpful and very polite and patient as well with all the questions we asked. Yes I would recommend this dealership to friends looking to buy/lease an Infiniti. I have been driving the car for a few days and it is terrific. Thanks again--Craig and George!! More

I had leased a G35x sedan from Ramsey in 2008 after owning a 2003 G coupe and was never happy with the process or the service I was provided. Finally, after a fender bender in early 2010 I went to Inf owning a 2003 G coupe and was never happy with the process or the service I was provided. Finally, after a fender bender in early 2010 I went to Infiniti of Englewood for the repair work. Their service was excellent, and they even gave me a loaner car for a week(it was a week because of the appraiser, not the service department) while they did the repairs. In June 2010 I decided to upgrade to an M37x and immediately went back to Englewood. That was when I met George and Sonny, who treated me great, gave me a fair deal (considering they were taking me out of the lease on the G with 15 months to go), and made the entire process a pleasure. After driving the car off the lot and bringing it to my girlfriend, I noticed a scratch. I called George immediately and he set up an appointment with the detailer they use. Turns out my "scratch" was just some excess glue from the plastic used to protect the car, but George could not have known that at the time. He was going to pay to fix it even though I had driven it away without noticing. Given my entire experience, I brought my girlfriend Maria there today to lease an EX35 AWD Journey. They quoted a lease price that was equal to what we were quoted for a Honda Pilot and they helped us deal with a rude insurance company while we were trying to sign the lease. In my case and in Maria's, George spent significant time with us at delivery to make sure we knew all of the features on our cars. Overall, this was, and continues to be, a great experience. Matthew Chubinsky and Maria (New Milford, NJ) More

If you're looking for the total Infiniti experience, then the process begins with a staff that knows their cars, loves their cars and wants you to enjoy them as owners! I am on my 3rd Infiniti, and I can te the process begins with a staff that knows their cars, loves their cars and wants you to enjoy them as owners! I am on my 3rd Infiniti, and I can tell you that the best experience I have had, pound for pound was with their dealership. Their representatives more than provided the car of my choice... They personally delivered my New G37x to my door in Long Island from New Jersey!!! So here's the bottom line...After shopping around with numerous dealers, I obtained the best price, the best customer service and I will tell all my friends that are serious about a new Infiniti to call Englewood Infiniti first! Thank you!!!! Samson Freundlich, Esq. Woodmere, New York More

I went in to my TPMS reinitialized as I was switching wheels for the winter. I did not have an appointment and just showed up at 9am. I pulled into the dealer and up the service ramp to a valet area wher wheels for the winter. I did not have an appointment and just showed up at 9am. I pulled into the dealer and up the service ramp to a valet area where I was greeted by a service advisor. It took 5 min because there were a couple of customers ahead of me but that was fine, I had no appt. A service advisor came out, greeted me, and I told him I tried to make an appt on Monday for today but they told me it was not necessary. No problem he said, I'll have them get it done for ya. We went inside, sat me down in his office, told me it would be $32 to reset the system and I could wait for it and it'll get done shortly. I took the time to go into the showroom and look around. I sat in the new FX35 and got myself some free starbucks coffee in the waiting area. I again saw the service advisor later on and asked him if I could turn in my lease here when its due. He told me sure and asked me if I was going to get an another FX. I told him no I had already bought a new car. When I told him what it was, we got engaged in conversation, turns out Todd my service advisor is a car enthusiast as well. Even offered a referral at a nearby BMW dealership for service if I mentioned I knew him, that they'd take care of me. 10 min later, he told me my car was ready and that it had been washed. Normally I decline the service and it was raining today, but whatever, it looked fantastic, he walked me out to my car, thanked me and gave me his card. I honestly never had a more pleasant car experience since prior to having an Infiniti. More

Both Michael and Roy were exceptional throughout the entire process. The G37x that we leased from Infiniti of Englewood will be our third Infiniti. So needless to say, we are sold on the brand and our entire process. The G37x that we leased from Infiniti of Englewood will be our third Infiniti. So needless to say, we are sold on the brand and our experiences have been favorable. I think the new management at this particular dealership is much better and more professional than the previous management back in 2007. I would highly recommend anyone interested in an Infiniti to make Infiniti of Englewood their dealer of choice. Roy is an excellent client specialist and was very thorough in explaining all of the features of the new G. The deal that we ultimately agreed to was fair and I was very satisfied with the terms. Overall, my wife and I were very pleased. More

I went in there because my car over heated once. My husband had said that he thought that the termostat was sticking. All of a sudden it needed a new radator, 1,200$ worth of work when the car over hea husband had said that he thought that the termostat was sticking. All of a sudden it needed a new radator, 1,200$ worth of work when the car over heated just once! When my husband said no, we did not want the radator changed - just the termostat, they were not very nice. Turns out after all that my car did not need a radator. Very shady place - would not go there again. More