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INFINITI of Flemington (Ciocca)

Flemington, NJ

4.8
2,258 Reviews

204 US-202

Flemington, NJ

08822

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2,258 Reviews of INFINITI of Flemington (Ciocca)

February 20, 2021

Could not have asked for a better buying experience. The entire staff was very knowledgeable and friendly. Rob & Steve were a pleasure to work with. No high pressure sales just happy to help me find the per More

by MariaCom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kiley, David Younan, Cortney Callanan, Rob Wolf
Feb 24, 2021 -

INFINITI of Flemington (Ciocca) responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

February 15, 2021

I have purchased many cars in my lifetime, and quite frankly, I don't like the "car buying" process.. However, I have to say that my experience with Flemington Infiniti was by far the most pleasurable More

by timbrown441
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Younan, Rob Wolf
Feb 17, 2021 -

INFINITI of Flemington (Ciocca) responded

Tim - We can't begin to thank you for trusting our team to dis-spell the image of a tough car buying experience. We are so glad that you enjoyed working with our team and welcome to our Flemington Family!

February 15, 2021

We drove over one hour and multiple counties to work with Tom Ashforth. He made our experience simple, uneventful and straightforward. A rarity today in the auto industry. He is a true asset to the Fleming More

by LJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Younan, Tom Ashforth
Feb 17, 2021 -

INFINITI of Flemington (Ciocca) responded

LJC - We are so pleased to hear Tom & our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our Flemington INFINITI family!

February 12, 2021

All service requests completed. Waiting area clean, neat and sanitized. Offered loaner car but opted to wait. Saved money using service coupons from internet. Very satisfied. More

by Jmarquest
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Heyducek, Paul Hickman
Feb 17, 2021 -

INFINITI of Flemington (Ciocca) responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

February 12, 2021

Went for an electrical draw. Ran my bill up and cost me up a minimum of a G. Very unhappy with the service and they even told me they may run me up another G if the "deem" it's the other part instead if th More

by Steven adamson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Heyducek
Feb 12, 2021 -

INFINITI of Flemington (Ciocca) responded

Mr. Adamson - At Flemington INFINITI, we are transparent at every step of the repair process. As we have never had your vehicle at our service center and can't vouch for any previous work done on it by other mechanics, we must follow INFINITI guidelines to identify the electronic issue you were experiencing and make recommendations based on our diagnostic findings. As my team explained to you, we do our customers the courtesy of keeping them up to date while your vehicle is in service as well as the costs that would be incurred, if we continue, which we did for you as well. We are sorry that this was not to your satisfaction, but I stand by my team and their findings. Steve Kiley, General Manager, Flemington INFINITI

Feb 12, 2021 -

Steven adamson responded

Lesson learned. Infiniti is not a good car manufacturer and I should not have bought one.

February 11, 2021

Excellent leasing experience from a knowledgeable salesperson who was very helpful and made the entire process go smoothly and seamlessly. Took care of financial and insurance issues and delivered t More

by Hank45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Wolf
Feb 17, 2021 -

INFINITI of Flemington (Ciocca) responded

Hank - We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our family!

February 09, 2021

This dealership, both sales and service departments, are like family. They are always there for you. No matter how big or small the issue, they are always friendly and accommodating to your needs. I rece More

by kas226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All receptionist who greet you as you come through the doors!, Steve Kiley, Paul Hickman, David Younan, Robert Presuto
Feb 10, 2021 -

INFINITI of Flemington (Ciocca) responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

February 06, 2021

Always accommodating for urgent repairs. Appreciate the availability of loaner vehicles which are always clean. Open and honest service team is a key asset which makes me a repeat customer More

by Taurinomd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Hickman
Feb 10, 2021 -

INFINITI of Flemington (Ciocca) responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

February 06, 2021

Michael was extremely helpful throughout the whole process. He was an absolute pleasure to work with, and I’d highly recommend Michael for all of your car buying needs More

by nphillips33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kiley, Rob Heyducek, Michael Brandt, Paul Hickman, David Younan, Robert Presuto, Tom Ashforth, Cortney Callanan, Rob Wolf
Feb 10, 2021 -

INFINITI of Flemington (Ciocca) responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

February 05, 2021

Great place to buy did the deal at our house and delivered new car at our house plus picked up and appraised the trade in at our house ! More

by Rbrower08
Recommend Dealer
Yes
Employees Worked With
Rob Wolf
Feb 10, 2021 -

INFINITI of Flemington (Ciocca) responded

We are so pleased to hear Rob offered you such a positive and memorable experience. It is our goal for every customer. Congratulations and welcome to our Flemington INFINITI family!

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