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INFINITI of Fort Wayne

Fort Wayne, IN

4.4
252 Reviews

4805 Lima Rd

Fort Wayne, IN

46808

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Showing 252 reviews

March 18, 2023

They sold me a car with a blown head gasket that was four weeks ago. They’ve had my car for over three weeks and I can’t get through to anybody there to figure out what’s going on. No answers would not More

by David Hackworth
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey
Mar 23, 2023 -

INFINITI of Fort Wayne responded

Thank you for your review, David. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 15, 2023

Work done quickly, the service rep was friendly and knowledgeable, will return again and work with Conrad. More

by kmiser
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Braun
Mar 16, 2023 -

INFINITI of Fort Wayne responded

Thank you for choosing INFINITI of Fort Wayne. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 06, 2023

Good customer service. Terrible time management. Services were not the best due to lack of equipment More

by WALKERLONG098
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dominque , John Hefty
Mar 10, 2023 -

INFINITI of Fort Wayne responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 01, 2023

Everything went smoothly and timely. Everyone was pleasant. No complaints. Good experience. Thank you. 1 More

by BSMITH5221
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hefty, Brianna Modugno
Mar 01, 2023 -

INFINITI of Fort Wayne responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Fort Wayne, we look forward to having you as one of our valued customers for many more years to come!

February 28, 2023

Charles Romulus was very, very knowledgable and represented the Infiniti brand very well. He displayed a high level of care for me as the customer and pride for the brand. His customer sales servic More

by JMONFORT
Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Romulus
Mar 01, 2023 -

INFINITI of Fort Wayne responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

February 26, 2023

I am so happy I made my purchase with Fort Wayne Nissan. Mila continues to be the perfect sales person to work with. She has gone beyond for me. More

by BMEVERSON5
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mila
Feb 27, 2023 -

INFINITI of Fort Wayne responded

Thanks for sharing about your experience with INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!

February 26, 2023

Good customer service, great staff, explained everything, easy going, not pushy like other sales reps More

by RVASQUEZ3
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hefty, Brianna Modugno
Feb 27, 2023 -

INFINITI of Fort Wayne responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 25, 2023

Worked with Candace, she went above and beyond to make sure my questions and concerns were answered. She did a lot of side work on her own time to get me the answers I was looking for. I would give her 10 More

by CHRIS2295
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
Feb 27, 2023 -

INFINITI of Fort Wayne responded

Thanks for sharing your thoughts about your experience with Candace here at INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!

Feb 28, 2023 -

CHRIS2295 responded

With the quality of good work and service here, I can’t promise It will need to be soon, but I will Definitely be back! -Thanks again.

February 20, 2023

The service manager at infiniti always is knowledgeable and the technicians are great at their job. More

by Bjstarnes79
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Feb 21, 2023 -

INFINITI of Fort Wayne responded

Thank you for your business and this review. We're happy to hear our team is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 18, 2023

Mila is delightful to work with. She has gone above and beyond to make sure I'm happy. More

by BMEVERSON5
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mila, John Hefty
Feb 19, 2023 -

INFINITI of Fort Wayne responded

Thanks for sharing your thoughts about your experience with Mila here at INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!

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