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INFINITI of Fort Wayne

Fort Wayne, IN

Overview
Reviews
4.3
256 Reviews
Call Dealership (260) 918-9688
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4805 Lima Rd

Fort Wayne, IN

46808

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Showing 256 reviews

October 10, 2023

I love it here. Great people amazing Customer service.. I’m so excited to own my infiniti and being part of the Infiniti family 💜🩷💜🩷 More

by katrinanj31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hefty
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Helpful
August 10, 2023

Service department is wonderful! Everyone is always super helpful & friendly. Only dealership I take my vehicle to for service. More

by Lisavickers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
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Helpful
July 09, 2023

Poor communication, not timely. They forgot to come pick up vehicle so had to change appt. Have called with questions as to what they did and no return phone call. More

by 406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Aug 08, 2023 -

406 responded

Very poor and unorganized service.

Helpful
June 09, 2023

Check in and check out we’re both very efficient processes. Candace was an excellent service consultant and explained the maintenance recommendations thoroughly. My car was nicely washed and cleaned More

by curie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candace
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Helpful
March 18, 2023

They sold me a car with a blown head gasket that was four weeks ago. They’ve had my car for over three weeks and I can’t get through to anybody there to figure out what’s going on. No answers would not More

by David Hackworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey
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Mar 23, 2023 -

INFINITI of Fort Wayne responded

Thank you for your review, David. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Helpful
March 15, 2023

Work done quickly, the service rep was friendly and knowledgeable, will return again and work with Conrad. More

by kmiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Braun
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Mar 16, 2023 -

INFINITI of Fort Wayne responded

Thank you for choosing INFINITI of Fort Wayne. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
March 06, 2023

Good customer service. Terrible time management. Services were not the best due to lack of equipment More

by WALKERLONG098
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dominque , John Hefty
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Mar 10, 2023 -

INFINITI of Fort Wayne responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
March 01, 2023

Everything went smoothly and timely. Everyone was pleasant. No complaints. Good experience. Thank you. 1 More

by BSMITH5221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hefty, Brianna Modugno
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Mar 01, 2023 -

INFINITI of Fort Wayne responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Fort Wayne, we look forward to having you as one of our valued customers for many more years to come!

Helpful
February 28, 2023

Charles Romulus was very, very knowledgable and represented the Infiniti brand very well. He displayed a high level of care for me as the customer and pride for the brand. His customer sales servic More

by JMONFORT
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Romulus
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Mar 01, 2023 -

INFINITI of Fort Wayne responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

Helpful
February 26, 2023

Good customer service, great staff, explained everything, easy going, not pushy like other sales reps More

by RVASQUEZ3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hefty, Brianna Modugno
Report | Print
Feb 27, 2023 -

INFINITI of Fort Wayne responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
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