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INFINITI of Fort Wayne

Fort Wayne, IN

Overview
Reviews
Vehicles
4.2
260 Reviews
Call Dealership (260) 918-9688
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4805 Lima Rd

Fort Wayne, IN

46808

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Showing 260 reviews

February 11, 2022

Jen was awesome as always, so grateful she is my service advisor!! Give her a raise!! More

by cassidy.21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Norris
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Feb 12, 2022 -

INFINITI of Fort Wayne responded

Thank you for your business and this review. We're happy to hear that Jen and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 08, 2022

Honest, ethical, and customer focused! Awesome experience! I highly recommend them if you are looking for a new vehicle from a dealer who knows what a commitment it is! More

by MJCASSEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave, Lee, and Charles.
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Feb 08, 2022 -

INFINITI of Fort Wayne responded

Thank you for the kind words for our service department! Dave, Lee, and Charles look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

February 07, 2022

The first day i stopped i was treated very professional and helpfull and comunicative from the emplyee christ I requested info on the 2 vehicles and soon enough i got the info what a great service More

by FORTSANTANEKO427
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christ h
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Feb 08, 2022 -

INFINITI of Fort Wayne responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

January 24, 2022

Easy to deal with. Quick even for the day before Christmas Eve. Nice car saleswoman More

by DJOHNSON3272
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mila
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Jan 24, 2022 -

INFINITI of Fort Wayne responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing INFINITI of Fort Wayne!

January 15, 2022

Good service, staff friendly, report detailed, quick and efficient. Usually have good expectations, which are usually well met. More

by AMBER.GRANDISON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David in service-5 star
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Jan 18, 2022 -

INFINITI of Fort Wayne responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Amber, and we are thrilled that you found your experience with us to be a positive one at INFINITI of Fort Wayne. Please don't hesitate to reach out if you need anything else.

January 12, 2022

Super friendly and helpful! Easy to schedule an appointment and great service. Definitely recommend anytime More

by Mellaneeneeley91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herbbe
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Jan 13, 2022 -

INFINITI of Fort Wayne responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI of Fort Wayne.

January 10, 2022

Didnt tell me the price before they did the service. The cashier was very rude, too. More

by STAKERJOSH6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Hefty, Zach Williams, Bryant Husted
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Jan 27, 2022 -

INFINITI of Fort Wayne responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 10, 2022

The Nissan advisor Herb was very helpful as far as keeping costs down. So glad I took it to the Fort Wayne Nissan dealership garage to have them diagnose and replace the transmission in our car. Thank More

by LKGAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb
Report | Print
Jan 10, 2022 -

INFINITI of Fort Wayne responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Fort Wayne, we look forward to having you as one of our valued customers for many more years to come!

Jan 10, 2022 -

LKGAY responded

thank you

December 31, 2021

Service reps are always friendly. They give an estimated length of time to complete service planned and are usually correct of time. More

by JERRY.LAKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keaton & David
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Jan 01, 2022 -

INFINITI of Fort Wayne responded

Thank you for taking the time to leave us a review. We sincerely value your business and look forward to your next visit.

December 18, 2021

Over an hour wait for a $78 oil change. Jiffy lube would be faster and cheaper More

by PAULMILLER3844
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
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Jan 04, 2022 -

INFINITI of Fort Wayne responded

Thank you for your review, Paul. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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