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INFINITI of Grand Rapids - Service Center
Grand Rapids, MI
31 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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31 Reviews of INFINITI of Grand Rapids - Service Center
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June 12, 2023
Lacks professional service reps. They seemed out off when answering the phone, that’s is when they answer and lack follow up They seemed out off when answering the phone, that’s is when they answer and lack follow up More
by Mbottino13
Employees Worked With
Todd Cahill, Brandon Ruiz, Adam Underwood
June 08, 2023
I am highly impressed with the service received at Infiniti of Grand Rapids. Our service advisor, Mr. Yomani, showed exceptional professionalism, ensuring total satisfaction. Our salesman, Mr. Ha, che Infiniti of Grand Rapids. Our service advisor, Mr. Yomani, showed exceptional professionalism, ensuring total satisfaction. Our salesman, Mr. Ha, checked in on us during vehicle pick-up, showcasing the company's dedication to a seamless customer experience. The repairs were completed timely and effectively, proving the reliability of their service department. Additionally, the vehicle was thoroughly cleaned and detailed prior to pick-up, a testament to their attention to detail. In summary, Infiniti of Grand Rapids delivered an excellent service experience, prompting my strong recommendation for anyone seeking quality vehicle services. Thank you to the team for their commitment to customer service excellence. More
by jpellerito
Employees Worked With
Yomani Williams, Ha Truong
November 16, 2022
Adam at Infiniti of Grand Rapids is awesome! He delivers first rate customer service. He goes above and beyond to make sure everything is handled impeccably and is always upbeat and friendly. He delivers first rate customer service. He goes above and beyond to make sure everything is handled impeccably and is always upbeat and friendly. More
by AMS
Employees Worked With
Adam Underwood
October 19, 2022
I always get excellent service at Infiniti of Grand Rapids. I have been a satisfied customer for many years and am frequently greeted by members of the sales and service departments who have assisted m Rapids. I have been a satisfied customer for many years and am frequently greeted by members of the sales and service departments who have assisted me in the past. My concerns are always listened to and addressed, and I feel my car is in excellent hands whenever I bring it in for service. More
by pbotma
Employees Worked With
Yomani Williams, Craig Ressell, Sabriena Nelson, Ha Truong, Adam Underwood, Jim Vaughn
July 22, 2022
Adam Underwood is there best! ! Super friendly and very helpful. I’ve been going to this dealership for 3 years and this is the best experience I’ve had! Thanks Adam! ! Super friendly and very helpful. I’ve been going to this dealership for 3 years and this is the best experience I’ve had! Thanks Adam! More
by Atrybus
Employees Worked With
Todd Cahill, Adam Underwood
