INFINITI of Grand Rapids - Service Center

The staff are professional, knowledgeable and friendly. Always a pleasant experience. I would recommend Infiniti of Grand Rapids to everyone Always a pleasant experience. I would recommend Infiniti of Grand Rapids to everyone More

Great service from Adam! You won’t be disappointed like a few other dealership services in town. Valet service and many other services available. Most important friendly service!! few other dealership services in town. Valet service and many other services available. Most important friendly service!! More

I am disappointed in the correspondence regarding a car purchased. I was told that the car went through inspection from the garage and felt ok about it because they actually sent the car (after the inspect purchased. I was told that the car went through inspection from the garage and felt ok about it because they actually sent the car (after the inspection) to the Audi dealership to have something repaired that was covered under warranty. The overall inspection was done at Infinity Motors where they changed the oil and tested various functions expected (brakes, etc). However, I took the car to my local Audi dealership because of a leak under the hood that appeared the first evening of ownership. First, I learned that the oil put into the vehicle was the wrong type of oil and had to pay $147.00 for an oil change to have it all drained. Second, I learned that the power steering unit needed to be replaced to the tune of $1229.00. There were other things missed in the inspection, but I only asked for these two, very obvious repairs to be covered. I asked for a response within two business days and they quit corresponding with me as soon as I pointed these two items out that could have been devastating the life of the car if not taken in right away (one day after purchase) I’m disappointed to say the least in the lack of being told, repeatedly, “I will make sure the car is good because I want this to go well and for you to like it.” At minimum, they should expect more out of their own auto technicians and make it right. It’s not my style to leave a review like this, but I have given plenty of time for them to respond. I need this fixed. More

Been providing great service for over 10 years Been my go too for many years and a few vehicles. The only professionals handling my vehicle! The sales and service teams are the best. Been my go too for many years and a few vehicles. The only professionals handling my vehicle! The sales and service teams are the best. More