INFINITI of Grand Rapids - Service Center

Very disappointing and incomplete service Very disappointing service experience. I brought my g37 in for a new radiator in December, service was quick enough and a loaner was provided which wa Very disappointing service experience. I brought my g37 in for a new radiator in December, service was quick enough and a loaner was provided which was nice, but when I got the car home it became clear that not much care had been taken as they had not filled the tank with coolant (although fortunately the system had been at least bled) and there were a few nicks on the edge of my hood where the techs had shut it on some sort of tool. The service adviser offered to have me bring it back in and have a master tech go over it, but frankly I didn't have another day to waste on the process, and I decided to give them the benefit of the doubt that everything else was in order. Fast forward to now, when the weather is starting to warm up and I find out that in addition to the missing coolant, they had also neglected to recharge the AC system (which is necessary as the condenser and radiator is replaced as a unit). The dealership's response to this: "well it says here that they performed the recharge". Well yes that's what it said about the coolant too. I guess my big problem with the whole thing is that most people wouldn't have the knowledge to check and fix these things (which they shouldn't have to) and if unchecked (espically the coolant) serious damage could be caused. On a +$1k service I really expected more. I hope the Nissan dealer is able to service my car if in the future I have any needs because I won't be back to Infiniti of Grand Rapids. More