INFINITI of Memphis - Service Center

The service was good but it was very slow but they were very friendly and made me feel comfortable in having to wait on my vehicle very friendly and made me feel comfortable in having to wait on my vehicle More

Great Service Department very friendly and helpful. Keep up the good work!I wouldn’t have my car serviced anywhere else. up the good work!I wouldn’t have my car serviced anywhere else. More

My experience was excellent. The work was completed in a very timely manner and I was satisfied with the result. Mike was very helpful and professional very timely manner and I was satisfied with the result. Mike was very helpful and professional More

It has been 7.5 years since I purchased my Infiniti so my contact has been with the service department only. Those guys do great work! contact has been with the service department only. Those guys do great work! More

Both Blake our service consultant and Lynn our salesman are so knowledgeable, patient and detailed. They don't make you feel like you've been taken advantage of. If you're looking for a new car or you're c are so knowledgeable, patient and detailed. They don't make you feel like you've been taken advantage of. If you're looking for a new car or you're car needs servicing please contact them. More

This is an outstanding dealership and I will highly recommend them to everyone searching for a vehicle. The service department was outstanding in their work and keeping me constantly updated on the pr recommend them to everyone searching for a vehicle. The service department was outstanding in their work and keeping me constantly updated on the progress. More

Came in for service.The area appeared very clean.The greeters very prompt.Service advisor,Ms.Jody,was very nice and knowledgeable of my service needs.I would recommend this dealership to others. greeters very prompt.Service advisor,Ms.Jody,was very nice and knowledgeable of my service needs.I would recommend this dealership to others. More

As a owner of three Infiniti Vehicles, currently two at the moment and receiving services, my last experience was not anticipated. I need to have 7K worth (engine repair) of repairs and was planning to hav the moment and receiving services, my last experience was not anticipated. I need to have 7K worth (engine repair) of repairs and was planning to have it completed as normal. After the service tech spoke with the Service Manager about any available discounts and a loaner; the response was unreal for me as a consumer. I was told since I did not purchase the vehicle from Infiniti of Memphis, I was not eligible for a loaner but could pay a daily rate while repairs were being completed on my vehicle. I could understand not having a coupon for any discounts but to charged for a loaner and paying 7K for repairs was the deciding factor for me. I was shocked!! I am not sure if I will return for any future services. It only takes one experience to change an outcome and this one may be it for me. Simply Shocked!!! More

I recently relocated from Houston due to my husband being military and we have a lease that we also purchased the maintenance package (National). When I called to make an appointment for an oil change (18k m military and we have a lease that we also purchased the maintenance package (National). When I called to make an appointment for an oil change (18k miles) they first lied (Blake) and said I didn’t buy the national one. After contacting my dealership back in TX they confirmed I did and even did a courtesy call to them to let them know. That’s when they said we are choosing not to allow her to use it here. These are the kind of people you are dealing with. I’m on my 2nd Infiniti and was going to go into my 3rd in 2021, but after this absolutely not. It’s not the money, it’s the lies and principal. More

Infiniti preformed a diagnostic test on my vehicle, which I brought in because of a Check Engine Light ON. I got the work done they suggested. They said everything was good. However when I got my vehicle bac I brought in because of a Check Engine Light ON. I got the work done they suggested. They said everything was good. However when I got my vehicle back, while driving home the Check Engine Light came ON. Keep in mind that I just spent $2,000. To have my vehicle fixed. I’m not Happy at All. I took it back to the dealer and they hey Ran another test and Said the computer picked up another problem. I’m NOT Happy More