INFINITI of Memphis - Service Center

From reading prior service reviews, it appears that service level for older models has the tendency to be subpar. To be clear, I am in no way faulting the service reps. My experience with them was bett service level for older models has the tendency to be subpar. To be clear, I am in no way faulting the service reps. My experience with them was better than fair. After a $1200 starter replacement in my vehicle, my vehicle was returned to me with a radio that no longer had volume. After returning the vehicle to diagnose the radio issue, I was told the starter replacement was not related and the recommendation was a $1400 replacement of the entire unit. It was simply “bad timing” according to the service rep. I declined the recommendation and requested thorough documentation that the starter replacement did not impact the radio via the service manager. That request was 8 days ago. I picked my car up on yesterday as I’ve decided to sell it and purchase a new car. Upon inspection of my car, there is significant damage to the dashboard from its removal to diagnose the radio issue. This impacts the resell value. And has certainly confirmed I will not be buying from this dealer and since they are the only dealer in Memphis, will not purchase an Infiniti for fear of another service delivery issue. More

I was verbally assaulted by your service manager, Simply because I requested to see the part that was going to be repaired,I would not recommend anyone to your dealership in Memphis because I requested to see the part that was going to be repaired,I would not recommend anyone to your dealership in Memphis More

Excellent, knowledgeable service. The service representatives are always pleasant and attentive. I enjoy that they work with concern and are always willing to listen. I cannot expres The service representatives are always pleasant and attentive. I enjoy that they work with concern and are always willing to listen. I cannot express how pleased I was with the techs and service professionals ability to respond to my call for service and their preparedness upon my arrival to drop off my vehicle. More

Was not pleased with my experience! I dropped my car off to have the recalls repaired and my navigational system. I showed the gentleman a video of my navigation screen flickering and he I dropped my car off to have the recalls repaired and my navigational system. I showed the gentleman a video of my navigation screen flickering and he said that's not good! I videoed it because it's not consistent when it happens! He said it's about to go out! So I get a call stating they can't repair it because it's not gone out yet! I don't understand why you would wait for an electronical problem to get worse before repairing it?! I have proof of what's going on! More

Always enjoy working with Blake Having Blake Shook back Having Blake Shook back Having Blake Shook back is wonderful. What a fine young man. He adds so much to the service department. Need more like him. More

Exceptional Service I always receive exceptional service when my M35x requires repairs. I enjoy the personal friendliness of the staff. Adrian and Jerry are the best. Whe I always receive exceptional service when my M35x requires repairs. I enjoy the personal friendliness of the staff. Adrian and Jerry are the best. Whenever my M35x is no longer operational, I'm sure to stay with Infiniti because I know the service and quality exceed the rest. More

Service above and beyond I purchased my Infiniti new in 2010. We have returned for service at prescribed intervals and have always been above and beyond pleased with the serv I purchased my Infiniti new in 2010. We have returned for service at prescribed intervals and have always been above and beyond pleased with the service. Blake Shook and the entire service department do their best to make the experience a pleasure. I have always felt they serviced my car with only what it needed, but would do whatever was needed to make my car safe and lasting. They have provided loaner cars and shuttle wherever we needed to go. The car is always returned in better shape than it left us, looking shiney and new again! It is a pleasure and we are so pleased to have Blake back on board to work with!!! When we are ready to purchase again (and the only reason we haven't already is we LOVE our car), we will definitely use Infiniti of Memphis for sales and service beyond any other place!!! More

Service as always was excellent! Very Accommodating and concerned how they can make my visit to the Dealership Perfect! Had my loaner car ready to go as soon as I delivered my car f Very Accommodating and concerned how they can make my visit to the Dealership Perfect! Had my loaner car ready to go as soon as I delivered my car for Service! Car was ready that same day as promised. More

Service overall was great. We really enjoyed the service we received from Gerald and the others who helped in the service department area ,also with car rental while we waited. We really enjoyed the service we received from Gerald and the others who helped in the service department area ,also with car rental while we waited. More

Staff extremely courteous and professional, very satisfied ! From the time I arrived at the dealership, everyone was so helpful, made feel like I was their # priority! Excellent! Made the ease of getting the l From the time I arrived at the dealership, everyone was so helpful, made feel like I was their # priority! Excellent! Made the ease of getting the loaner car effortless! Constantly asking if I needed anything! Pick up of my vehicle was very informative about what was done and explained in detail what was performed. My car cleaned and detailed when brought to me! Wonderful. My Contact, Gerald Tate was a true professional, knowledgeable and willing to assist in anyway! I love my experience at Infinity of Memphis! More