INFINITI of Memphis - Service Center

service and sales of my vehicles I have been a customer for over 25 years of satisfied service with this dealership I have bought 5 vehicles in that time never having any major iss I have been a customer for over 25 years of satisfied service with this dealership I have bought 5 vehicles in that time never having any major issues and when a problem arose they took care of it quickly and efficiently. More

Great service provided by dealership in resolving the issues we were facing with our car. Infiniti of Memphis went out of their way to manage and resolve a major i provided by dealership in resolving the issues we were facing with our car. Infiniti of Memphis went out of their way to manage and resolve a major issue I was facing. Highly recommended. More

Service experience Great service, great people.They seem to have the best intrest of the customer in mind. Everyone was friendly and knowledgeable. That is very importa Great service, great people.They seem to have the best intrest of the customer in mind. Everyone was friendly and knowledgeable. That is very important to me. More

I do not recommend the service I happen to have had an issue with my Infiniti while passing thru Memphis and since I was not near my hometown I had to go to the Memphis Infiniti dea I happen to have had an issue with my Infiniti while passing thru Memphis and since I was not near my hometown I had to go to the Memphis Infiniti dealership for service. It wasn't so bad that they charged me more for the same service than my local Infiniti dealership would have charged (I checked) and I accepted the higher price because I was at their mercy. When it came time to collect the car, they seemed to have made a mistake in their favor on the bill and when I alerted them to it, they did bring it back down to their original quote. This alone would not be the reason for rating them a two star but when leaving the dealership my engine oil light went on. Interesting to note that I had my oil changed less than 3,000 miles ago at my local Infiniti shop but since the total of the repairs for this visit was over $2,500 (for an older Infiniti model) I did request that they check all of the levels, water, oil, etc...not sure what/if they did. Look, there are always two sides to every story but I have had many cars in my life and have dealt with many dealerships and I can say that this is not how I would treat a customer in any business scenario. I have to now consider buying another car because the dependability of this vehicle is now in question and buying an Infiniti is probably not in the cards. My only hope at this time is to make it back to my house before my car dies and out $2,500 to boot.... More

Service Department The Service department is always attentive and eager to assist in anyway! The lounge area while waiting is very comfortable. Your assigned consultan The Service department is always attentive and eager to assist in anyway! The lounge area while waiting is very comfortable. Your assigned consultant is always keeping you updated. The detailing of the car is wonderful when your car is ready! A customer for life! More

An unexpected pleasure Normally I view dealership maintenance people with caution. I bought my G37 convertible used and expected to be treated like an outcast when I brough Normally I view dealership maintenance people with caution. I bought my G37 convertible used and expected to be treated like an outcast when I brought it in to Infiniti of Memphis for a rattle in the top mechanism. To my surprise the service manager went right to work on getting the car checked out and insisted that I take one of the maintenance loaners until they could figure the rattle out. They kept my car for a week and when I picked it up they explained that a service bulletin had been issued against the top mechanism which they complied with and that they had also serviced the car. The service manager insisted that there was no charge for any of the work and appologized for keeping the car for so long. The car is now rattle free. I now have a new benchmark for customer service and Infiniti of Memphis has a customer for life. More

Solid Performance I own a 2005 G35 that needed service. Made an appointment via their website that was cumbersome, not intuitive at all. But i got through that, and th I own a 2005 G35 that needed service. Made an appointment via their website that was cumbersome, not intuitive at all. But i got through that, and the rest is a great story. I arrived early and was greeted with a smile, took care of me then and off i went in a loaner car. The work was completed early and when i arrived to retrieve it, it had been washed (a 3 star wash job) and looked good. I was greeted by my name, papers ready for payment and took care of it in minutes. Overall a great experience: nice people, greeted with a smile and the exterior of the car looked better than when i bought it in. They also took my payment with a smile but I expect that as I do in my business. The weakest part of this experience was their website and thankfully, i can just call them and talk to a person instead. Thanks Infiniti of Memphis! More

Service From the moment you drive into the service bay, warm greetings from Jerry and staff personnel is the standard. Your service advisor appears with a From the moment you drive into the service bay, warm greetings from Jerry and staff personnel is the standard. Your service advisor appears with a brief Q & A of any additional problems to be checked and then you are off to a comfortable environment to wait until the service has been completed. I have been an Infiniti customer since 1997 and the quality of service has not declined over the years. (I do not like the distance to this dealership.) Gerald, my advisor kept me posted on the progress of my car. Bravo! More

Excellenrt Service My Infiniti was serviced on 9/27/2015. The Service Consultant, Micahel, was very courteous and professional. All repairs were done in a timely manne My Infiniti was serviced on 9/27/2015. The Service Consultant, Micahel, was very courteous and professional. All repairs were done in a timely manner and a loaner car was provided. My service included brake inspection, engine oil service, drive belt replacement , MPI inspection & V6 tune-up. More

Good service and timely The staff was friendly, fast and efficient. Jerry greeted me took my keys . Asked if I wanted the wash.. Offered me bottled water. Directed me to the The staff was friendly, fast and efficient. Jerry greeted me took my keys . Asked if I wanted the wash.. Offered me bottled water. Directed me to the customer waiting room. Offered to come and get me when the car was ready. More