INFINITI of Memphis - Service Center

Oil Change I came in for a routine oil change When I got to dealership they said it would take about hour and half I told them that something came up and I nee I came in for a routine oil change When I got to dealership they said it would take about hour and half I told them that something came up and I needed a car They said did not have any loaners available at this time The General manager over heard conversation and said that I could use his car That is service above and beyond Thank you Infiniti of Memphis Dr. Glenn Goldring More

service I took my new Infiniti into the dealership for the first time for oil change and a rattle noise I was hearing. They found the source of the sound, an I took my new Infiniti into the dealership for the first time for oil change and a rattle noise I was hearing. They found the source of the sound, and while it was in the shop, I was in a nice clean loaner. I was very happy with the service center, and my advisor. More

Great Service My QX56 had service and repairs to be done and everyone went out of their way to make it a great experience. I was given a loaner car so that I still My QX56 had service and repairs to be done and everyone went out of their way to make it a great experience. I was given a loaner car so that I still had something to drive. Micheal kept me informed along the way. More

Very good experience. Spencer kept me informed of how the repairs and service of my G37 was going. Would highly recommend this dealership for service. the repairs and service of my G37 was going. Would highly recommend this dealership for service. More

I did not purchase my Infiniti from here but I get it serviced at Inifinit of Memphis. I have dealt with at least 10 different dealerships from 8 diferent car makers but have never experienced the great serviced at Inifinit of Memphis. I have dealt with at least 10 different dealerships from 8 diferent car makers but have never experienced the great service that I have received from Doris Merritt. She is very prompt to respond to my inquiries and she and the service department is the sole reason that I will be an Infinit of Memphis customer for life. More

Dealing with service department is always a pleasant experience. Blake is very attentative and very professional. Alway very clear of expected costs and work on the front end of the service. Infiniti of experience. Blake is very attentative and very professional. Alway very clear of expected costs and work on the front end of the service. Infiniti of Memphis has always provided a nice clean loaner when I called ahead. Great people to work with. More

Great experience and great group of professionals who work at this store. I would highly recommend them to anyone. Great leadership by management is obvious work at this store. I would highly recommend them to anyone. Great leadership by management is obvious More

I bought my 2010 Infiniti new at a dealership. I used the service dept on Getwell in Memphis after purchasing the car and received excellent service. When the dealership closed, I went to the one on Germanto service dept on Getwell in Memphis after purchasing the car and received excellent service. When the dealership closed, I went to the one on Germantown Road. I had a problem with the blue tooth in July 2012. I went to the new dealership, and they couldn't figure out how to fix it. After speaking to the service department 1/2 dozen times, the issue (although covered by the warranty) was not fixed. I then called the General Manager and explained the problem again. He told me many Infiniti owners had the same issue. He futher told me, that he was on a technical committee at the corporate office, and that there would be a voluntary recall in 60-90 days. The Manager said it was a problem with the microphone, as there was only one in the car and it needed two. He said he would notify the service manager, Paul Pope to flag my record and call me once the recall was issued. By October 2012, I had not received a call from the service department. I called and asked for the General Manager again. He (Rod) told me the previous manager was promoted. I explained the problem I was having, and he was unaware of any recall. He called Mr. Pope, and the service department was also unaware. Rod told me to uninstall the phone and reinstall, but this also did not work. He then told me to take the car to the Apple store (I have an iPhone) and that he new someone who had a problem and they were able to fix it. Since that time, I have had at least 1/2 dozen contacts with the corporated office, and have not received a return call from the General Manager after leaving 3 voicemail messages for him. The Bue Tooth is sitll not working properly. Although I like the car itself and had a good experience with the sales department in Nashville, I would never purchase another Infiniti or recommend that someone else buy one in Memphis due to the EXTREMELY POOR service I have received. Unfortunately, it is the only dealership in town. The lack of response from Infiniti is extremely disappointing. I expected so much more. All is great when you purchase the car, but lousy customer service is a deal breaker for my. Buyer Beware. More

Just wanted to give a Shout out to Infiniti of Memphis on Getwell. This morning I took my car in for service for a fuse that had blown out in my cigarette lighter. I did not have an appointment , but when I Getwell. This morning I took my car in for service for a fuse that had blown out in my cigarette lighter. I did not have an appointment , but when I explained the situation to Chad Willits, he immediately took my car to the back. The department fixed the problem and even washed my car for which I was not expecting that at all , but it was much appreciated. I had some concern when the new dealership Wynn Infiniti opened up in Cordova , as to rather or not the service would be at the same level, but I am glad to report that the service is extremely excellent. Good service is hard to find these days and it is good to know that a dealership such as the Infiniti of Memphis on Getwell is maintaining the level of service expected by their Infiniti customers . Thanks so much and I am look forward to getting my next Infiniti coming from the the Getwell location. Very Satisfied customer Wanda Woodruff More

Chad Willis has gone above and beyond in helping with my ongoing maintenance and service. I am in and out quick and he makes me feel important. Overall great experience! ongoing maintenance and service. I am in and out quick and he makes me feel important. Overall great experience! More