Our family leased 2 cars from this dealers in 2016 with Andrew, the only Manager that respond to customer call. Lately we were trying to get info from how to return a lease, we called the recommended lease return guy for more than 10 days and never receive a phone calls. I also wrote an email to all the others managers and owners and no one even care to return the phone call. I finally reach the customer relation Manager, the lady Jill Holder promised to have the lease guy calling me back, not a word after 7 days. Another issue is they suck you into buying an Excess Wear and Tear policy but you are on your own at the end of the lease. You schedule the inspection and called the excess wear and tear insurance company to fix for you. Infiniti will not do anything. This is the worse Luxury brand not in the same league as Lexus, Acura, BMW or Mercedes, not even their own Nissan brand. Or may be just this Infiniti dealer. I just called Metro Infiniti and Orange Coast Infiniti and they are willing to help me even though i didn't lease from them.
1/7/2019 FInally, Chad Priest, the general manager reached out to me. I change the rating to add a few more stars but it should not be this way. I want to thank Chad for being courteous, Phil Howard and Jill Holder for at least returning my call