Back

INFINITI of Northern Kentucky

Fort Wright, KY

4.8
351 Reviews

1945 Dixie Hwy

Fort Wright, KY

41011

Directions

By Type

351 Reviews of INFINITI of Northern Kentucky

May 09, 2024

I recently purchased a 2024 Infiniti QX60 from Sierrra and she was excellent! This process was one of the smoothest car purchasing experiences I've had. She was very hands on, constant communication and More

by jtanner43
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sierra Wilson
January 12, 2024

Great to purchase a car ,Sierra was very helpful she is a model for car sales people. More

by Bryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra Wilson
November 07, 2023

My sales rep Sierra was very helpful and great to work with. Can not say enough about her and Infinity of Northern Ky. The sales manager was also. Great to work with. More

by Captronhorton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sierra Wilson, Casey Head
April 20, 2023

They stayed open late as I drove from out of town. 90% of the purchase was done online. I got there and vehicle was even better than advertised. Signed paperwork, traded keys and done. 100% satisfied More

by ibs2138
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark, Sam cottongim, Nickea Rider
April 05, 2023

Their professionalism, courtesy, and hospitality were exceptional. It made my trip from Pittsburgh, Pennsylvania worthwhile. Sam Cottongim was awesome he came an picked me up from the airport. That tr More

by Sivad2842
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Head, Sam cottongim
March 13, 2023

Best place , very professional and the best customer service , the service department is outstanding , and the sales department is awesome also . More

by Xavier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryle Morris
February 15, 2023

My only experience has been with the Service Department, but cost of repairs is excessive! Stefan Miller was very helpful More

by kpalexan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefan Miller
Feb 16, 2023 -

INFINITI of Northern Kentucky responded

We appreciate your feedback. If you would like to reach out to me directly via call/text/email info below, I can review this further. Regarding our pricing we are very transparent with quotes given prior to work done to try to alleviate any surprises with electronic write up on Ipads and electronic estimates including shop supplies and taxes quoted. With our door rate and Menu pricing we did spend a lot of time shopping independent shops and other dealers in our field (Mercedes, BMW, Lexus, Acura, and even our parent dealerships Nissan brand) to verify we were in line for the environment and amenities offered and price increases were necessary with the large supplier price increases in parts and labor as all businesses and consumers are facing with inflation. I apologize if you felt the prices were excessive and I would be happy to looking into making sure everything was accurate and something wasn't a mistake as we are all human. Stefan is an awesome asset to our dealership and does a great job with our customers as you stated. Thank you and have a great day. - Daryle (INFINITI Service Director 859-916-6490 daryle@infinitinky.com)

Feb 17, 2023 -

kpalexan responded

Daryle, Thanks for reaching out. Please consider the following to better understand my statement. My 2014 Infiniti Q50 Premium is probably worth $12,000 - $14,000 dollars per Kelly Blue Book. My cost for repairs of these well-known issues was completed as follows. Gps Navigation System Part Number: 28387-4HB0C Invoice: $2,199.95 Labor: $431.20 However, I could have purchased the exact same part online from an Infiniti dealer for nearly $840.00 less. See below. MSRP List Price: $2,200.23 Online Infiniti Parts Price: $1,355.34 https://www.infinitioforlandparkparts.com/p/infiniti__Q50/Gps-Navigation-System/89575634/28387-4HB0C.html I realize your labor rates are probably comparable to other dealerships, which are likely higher than most local mechanics, but that’s typical and understandable. I also realize that part required programming using a Consult device, which is a Nissan unit. I could have performed the replacement myself, but still would have needed the programming done by a dealer or other mechanic with a Consult device. As you can see, I actually received a discount of $0.28 when the markup is obviously considerably higher. That’s after me expressing concern over the initial estimate, which was about $600.00 higher, for some reason. To make matters worse, my rear parking assist camera image is inverted, which is another well known issue with this car. In my opinion, this is also a huge safety issue. When I inquired about repairing this part, I was given an estimate of $689.00 with no labor charge. The part itself (28442-4GA0A) has a list price of $811.65, but again can be purchased online for only $428.55. I ended up purchasing and replacing this part myself in less than one hour. As an avid Infiniti fan previously owning a 2004 G35x, which was also plagued by electronics issues, spending 15-20% of the value of the Q50 to replace a single faulty electronic device is a difficult pill to swallow. However, it’s not something I could live without since it impacts all climate, audio and drive mode controls. After replacement and reprogramming of the GPS unit on my car, I still do not have any Navigation functionality. I’ve already reached out to Stefan, who recommended I return the car for further diagnosis. Since there are no loaner vehicles available, I need to schedule this appointment for a future date. I’m passionate about my vehicles and regularly post honest reviews of my experiences. I would love to have reported a better experience at Infiniti, but you can certainly see the reasons for my assessment that the cost of repairs was excessive in this instance. Given these are both longstanding issues with this vehicle and should have been a manufacturer recall, I certainly expected a much lower out-of-pocket cost. I’d be happy to discuss this with you via phone or in person if you’d like. Sincerely, Kevin Alexander

Feb 17, 2023 -

INFINITI of Northern Kentucky responded

Kevin, Appreciate the additional info and was able to review in our DMS and remember Stefan asking that day what I could do to help you at the dealer level. The part you referenced above is more than likely an accidentally ordered part on that dealer shelf and is being sold below dealer invoice cost on that part as I have access to the parts catalog as well. It also references a 338.86 additional discount is factored into that price "with account" when placed in cart, unsure what they are referencing by that. When I google this part number average price is 1700-1900 with discount from MSRP. Each dealer is individually owned and sets their pricing which is what comes up in our DMS and we try to be as transparent as we can with providing full estimate parts/labor/shop supplies/tax included in our system prior to repairs. I do understand these are common issues as every vehicle does have them in all makes and models but is a large cost when you are justifying based on retail value. Stefan did advise you to reach out to corporate customer care to see if some assistance on the repair cost in the form of goodwill as the vehicle is outside my goodwill parameters by time at dealer level. He did get with me after he was informed by you they were unwilling to assist in this case and asked if I could help with parts pricing. I did lower the price originally quoted to MSRP pricing to do what I thought was helping you out and did the same on the backup camera below MSRP when he asked me on that. I apologize if it was not taken in this way, as us helping you as an independent dealer to assist you out after the manufacture would not. Yes everything can be had for cheaper prices I'm not blind to that fact either. You pointed out about the Consult scan tools for programming and yes they are pricey as well, just purchased the two new ones required by the manufacture to replace my 2 three year old units to the tune of 10k dollars. If you feel some further reimbursement is warranted or recall should be in place the consumer affairs Nissan/Infiniti Line at 1-800-662-6200 are the only ones that can make those calls and I assume is the number you called originally. If this is not the case or I misunderstood when Stefan asked me on this and I can assist in this any further please let me know. Thank you . -Daryle

January 10, 2023

Top notch service and professionalism. People want to do business with good people. Well, I'm happy to report that Infinity of NKY has some GREAT people now! More

by druh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Parke also gets a 5 Star rating., Daryle Morris
January 03, 2023

Infiniti of northern Kentucky there service there is a 5 star really good work in my q60 ride like new More

by Richardjackson438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefon miller
November 16, 2022

The shop is very clean and everybody who helped purchase my car was very kind. More

by Mella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leslie Sauls
1
...