INFINITI of Northern Kentucky

Gets the job done My experience started off rocky when I brought it my G35 to program a new key fob which led to other module issues and ultimately my car unable to sta My experience started off rocky when I brought it my G35 to program a new key fob which led to other module issues and ultimately my car unable to start due to computer issues. The service manager, AJ, was determined to make it right. His team dug deep into the issues and was able to reset the module and program the key fob. They even topped it off with a hand car wash!. Mike was also very detailed and informative during the process! More

Happy with Infiniti We worked with Sam and he was friendly, helpful and informative. We liked the warranty program that Infiniti offers and this was one of the decision We worked with Sam and he was friendly, helpful and informative. We liked the warranty program that Infiniti offers and this was one of the decision factors in our purchase. More

Easy and convenient Service team is always helpful and friendly any time I've called with a question or needed to schedule service. Have been very accommodating as well. Service team is always helpful and friendly any time I've called with a question or needed to schedule service. Have been very accommodating as well. More

I worked with Marcus Powell for my recent purchase of a 2019 Nissan Rogue from your dealership. Marcus really listened to me in discussing with him what I was desiring for my next vehicle purchase. He foun 2019 Nissan Rogue from your dealership. Marcus really listened to me in discussing with him what I was desiring for my next vehicle purchase. He found just the right vehicle for me. I’m most pleased with the entire process of working with him. He is a consummate professional- polite, good listener, good at providing complete information about the vehicle I purchased, purchase details, dealer policies, fair price for my trade in vehicle, trust worthy, provided great overall customer service. He Even arranged to have my SUV delivered to my house, which in this period with COVID 19 was greatly appreciated. He was very easy and refreshing to work with. I would definitely seek him out for my next vehicle purchase, and would recommend him to friends. More

Overall I was disappointed for the following readons: 1. Overall I was disappointed for the following readons: 1. I reserved (and confirmed) a time to look at vehicle. When I arrived, the vehicle had been Overall I was disappointed for the following readons: 1. I reserved (and confirmed) a time to look at vehicle. When I arrived, the vehicle had been loaned to a VIP. I drove an hour to your dealership. 2. Upon purchasing the vehicle, it was delivered with over 2,000 more miles than indicated in the paperwork. 3. I was told my vehicle purchase would come with reward point however these were never reflected in my account. Overalll, there was alack respect for a customers time, lack of transparency and lack of follow through on promises. More

Got in fast with easy to use on line appointments. They diagnosed and had my issue fixed fairly quick and was fixed right. We are satisfied diagnosed and had my issue fixed fairly quick and was fixed right. We are satisfied More

Top Notch crew from top to bottom. I would highly recommend Infiniti of Northern Kentucky. My salesperson was great, bringing the car to me for a test drive and from there the rest of m I would highly recommend Infiniti of Northern Kentucky. My salesperson was great, bringing the car to me for a test drive and from there the rest of my experience in purchasing said vehicle was flawless. I would steer anyone in their direction if they are looking to buy a new or used car... More

"Exceptional Welcome! Excellent purchase! Great Team! Rapid-Friendly-Warm Welcome .... drove from St Louis, MO Thanks to the Infiniti of Northern Kentucky dealership team!... Chelsey, Marcus, Rob Met Rapid-Friendly-Warm Welcome .... drove from St Louis, MO Thanks to the Infiniti of Northern Kentucky dealership team!... Chelsey, Marcus, Rob Met with awesome hospitality! Great and seamless purchase...addressed all concerns!. Excellent care and customer service. Y'all exceeded my expectations! Thanks to ALL Love my 2019 Rogue SL AWD.."Ms. Sapphire" Pat Clay-Lyles More

This dealership was very professional and everyone I met there was pleasant and knowledgeable. Good buying experience. Looked at a number of brands and this dealership won by their people. there was pleasant and knowledgeable. Good buying experience. Looked at a number of brands and this dealership won by their people. More

Very nice facility friendly service and fantastic job on the free wash and Interior cleanup. The oil change took longer than anticipated I will definitely use this dealer again the free wash and Interior cleanup. The oil change took longer than anticipated I will definitely use this dealer again More