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INFINITI of Northern Kentucky

Fort Wright, KY

Overview
Reviews
Vehicles
4.5
354 Reviews
Thank You for Choosing INFINITI of Northern Kentucky The team at INFINITI of Northern Kentucky would like to welcome you to our dealership in Fort Wright, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and learn about the history of INFINITI, check out our full selection of new INFINITI vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Fort Wright, you can always count on the professional technicians in our INFINITI service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Fort Wright count on the high-quality vehicles and services found at INFINITI of Northern Kentucky, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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1945 Dixie Hwy

Fort Wright, KY

41011

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Showing 354 reviews

August 19, 2021

Rick Appelman the sales manager was extremely helpful through out the entire process with the purchase of my off-lease. Overall 5 out of 5 and would highly recommend. More

by TH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Appelman
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August 16, 2021

This dealership does an outstanding job overcoming the deficiencies of the manufacturer. They went out of their way to find a loaner large enough to match my vehicle for the family vacation. More

by DRSTRUNK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryle Morris
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August 08, 2021

Everyone was very kind, and accommodating while we waited for our vehicle delivery. Paperwork went smooth and they met all our financial target that were discussed. Easy to work with, and always wanting to m More

by RANDCIMINO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jorge, Casey Head, Sam cottongim, Blake Blaackar, Leslie Sauls, Bonnie Kasik
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August 07, 2021

I called Norther Kentucky Infiniti to schedule a service pick up for an oil change with a loner car and I was told “ we only have five loaners, you can’t have a loaner car for your oil change”. This is my s More

by BKAHLE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Wilson, Daryle Morris
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Aug 10, 2021 -

INFINITI of Northern Kentucky responded

Brent, Thanks for taking the time to speak with me this morning. As we discussed we will be happy to pick your vehicle up and drop back off to your house when performing service , but loaners are first come first serve so cannot guarantee one with every pickup as with many manufactures we are no different in backorder electronic parts putting vehicles undrivable so currently have had them all out for many weeks with none returned yet. We are working diligently to add more to the fleet when inventory becomes available again as this has been a tough year for dealers and getting inventory. We also talked about the issues with your first service visit and credit which was applied to this visit for a N/C oil and filter change and tire rotation. We are working on improving processes and staff to give the ultimate customer experience. Again thanks for talking to me today and relaying your frustrations. I really do appreciate your time and have a great day. Daryle Morris- Service Manager

August 04, 2021

I was so happy with the dealership and my sales agent Leslie. She went above and beyond to get me my car. I would definitely use the dealership for my next car purchase. More

by DONNALBOLTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Head, Leslie Sauls
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August 04, 2021

Very friendly staff good experience clean environment the car running better than before they even give your car back cleaner than they even received it More

by RANOLDOBALFOUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Daryle Morris
Report | Print
July 29, 2021

This was a very nice dealership to work with. Very friendly. No hassle. Easy to deal with. Probably the easiest dealership I ever worked with! More

by RHAZCIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Head, Leslie Sauls, Andrew Jones
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July 28, 2021

Brian was unpleasant and condescending. Also tried to use scare tactics to get me to spend more. The prices just for them to look at my car was also unreasonable. More

by AIDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Class
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Jul 28, 2021 -

INFINITI of Northern Kentucky responded

Aidan, I appreciate your review and am worked on reviewing all the documents involved in your service visit with your 2001 I30. The vehicle was brought into us and we were advised by you that someone else installed the brakes and they were seizing up and making noise since. The estimate on the ipad with your electronic signature for the diagnosis and inspection prior to the vehicle being brought into the shop matches the total paid on the invoice when I inspected this. When our tech perform inspection it was noted that the pads on front were installed incorrectly on the wrong sides pushing the hardware into the rotors and also the slide pins were seizing up. 3 tires had low tread and edge wear 3/32nds remaining., Coolant and transmission fluid leaks, drive belts worn and cracked, Front ball joints with excessive play and drivers side nut was backing off, oil drain plug leaking, front struts knocking and front wheel bearings noisy. I apologize if Brian came off unpleasant or condescending as this is never our intention he was just stating the facts that the vehicle has many issues and is unsafe for roadways. We have referenced our diagnostic and labor rate with all other dealers in our market and are within standards. We also price our maintenance competitive with the independents as well. Part of our servicing is displaying pricing up front on the tablet as was indicated which is common in the industry for diagnosis fees which covers the technician time spent on your vehicle. Thank you and have a great day.

July 28, 2021

An oil change.and tire rotation took 2 hours. That wouldn't have been so bad, but the car wasn't washed perceptible. Finally, snarky comments when I chose to read the service report were unwelcome. More

by LP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Wilson, Daryle Morris
Report | Print
Jul 28, 2021 -

INFINITI of Northern Kentucky responded

I apologize for the poor experience you had recently. We are in a transition period and working hard to make things better. The employee that was snarky with you is no longer with our company as this does not embody our culture , brand, or dealership. We are trying hard to make the service process easy, efficient, and trustworthy. Thank you for your candid feedback as this is the only way we can improve. Daryle - Service Manager

July 27, 2021

They did everything I asked and were able to fix my leak in a timely manner which let me get back to work for the day. More

by SCOTTB9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryle Morris
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