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INFINITI of Northern Kentucky
Fort Wright, KY
354 Reviews
Thank You for Choosing INFINITI of Northern Kentucky
The team at INFINITI of Northern Kentucky would like to welcome you to our dealership in Fort Wright, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and learn about the history of INFINITI, check out our full selection of new INFINITI vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Fort Wright, you can always count on the professional technicians in our INFINITI service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Fort Wright count on the high-quality vehicles and services found at INFINITI of Northern Kentucky, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 354 reviews
August 02, 2019
Q50 2016 Lack of communication, I was never contacted about the status of my car over the entire time that it was there . I would just like to be kept in the Lack of communication, I was never contacted about the status of my car over the entire time that it was there . I would just like to be kept in the loop about what is wrong with the vehicle and when it will be ready. More
by JLWALZ
Verified CustomerEmployees Worked With
Korey Weaver
August 02, 2019
Random Horn Mike is alway great and keeps you informed on time and progress. A simple pinched wired was addressed and fixed quickly. Plus I got to drive a very ni Mike is alway great and keeps you informed on time and progress. A simple pinched wired was addressed and fixed quickly. Plus I got to drive a very nice loaner car for the day. Great customer service!!! More
by AWELTER68
Employees Worked With
Mike Wilson
August 02, 2019
Friendly and knowledgeable They worked with me on the price. Didn't play a bunch of games. Everyone seemed to be knowable about the cars. Even though they were under staffed tha They worked with me on the price. Didn't play a bunch of games. Everyone seemed to be knowable about the cars. Even though they were under staffed that day they were still quick to help or answer my questions More
by MBARNERD
Employees Worked With
Casey Head
August 01, 2019
Oil Change They were very professional and personable. Got me right in with no appointment plus very detailed in explaining what services were being performed. They were very professional and personable. Got me right in with no appointment plus very detailed in explaining what services were being performed. Great experience and very clean More
by BRIAN.WYLY
Employees Worked With
J. Stephen Tevis, Credo Bizimana, Mike Wilson, Korey Weaver
July 26, 2019
Informative, fair, and no pressure! The entire team at Infiniti of Northern Kentucky was fantastic! I’ve actually worked in the industry for a long time and their ability to service the The entire team at Infiniti of Northern Kentucky was fantastic! I’ve actually worked in the industry for a long time and their ability to service their clients along with making sure you feel comfortable with your selection was next level! They truly put your needs in front of their own… More
by KB
Employees Worked With
J. Stephen Tevis, Casey Head, Credo Bizimana
July 23, 2019
Outstanding Customer Service I had an outstanding customer service experience. John was great and very knowledge and professional and was able to answer my many questions. H I had an outstanding customer service experience. John was great and very knowledge and professional and was able to answer my many questions. Highly recommend anyone to visit the Infiniti of Northern Kentucky. More
by TDRANKIN
Employees Worked With
John Jorge
July 22, 2019
Taken care of like a baby. Very courteous, professional & welcoming staff. They were all business insuring all my questions were answered and let me know they will be there for Very courteous, professional & welcoming staff. They were all business insuring all my questions were answered and let me know they will be there for me with any needs at any time. More
by MORGAN.GK
Employees Worked With
Bob Johnson
July 18, 2019
Not happy Poor communication. Poor customer service. Still have noise in my new car!!! Issue still not fixed. Don't know what else to do. I would gladly speak Poor communication. Poor customer service. Still have noise in my new car!!! Issue still not fixed. Don't know what else to do. I would gladly speak to Casey Head or a manager re: my concerns. More
by concerned
Employees Worked With
Mike Wilson?
July 18, 2019
Happy customer We had a great experience with John. And Stephen came through on everything that was promised. Great experience and very happy customer! We will be ba We had a great experience with John. And Stephen came through on everything that was promised. Great experience and very happy customer! We will be back. More
by qkw71
Employees Worked With
J. Stephen Tevis, John Jorge
July 16, 2019
Very friendly We came up from Lexington to purchase a used VW Atlas that we found online. We had our 15 month old little boy with us and I was kind of worried about We came up from Lexington to purchase a used VW Atlas that we found online. We had our 15 month old little boy with us and I was kind of worried about how he would act in that atmosphere. Very quickly that worry was put to rest. Everyone was great and loved watching him walk and crawl around. They also got us processed and out very quickly. We had a wonderful experience and would definitely recommend them. More
by KY21B
Employees Worked With
John Jorge
