INFINITI of Peoria

This was by far the best car sales experience we had. We lease so every 3 years we go through this nightmare of bargaining and it is just exhausting. My husband wanted to switch from a Nissan vehicle to an lease so every 3 years we go through this nightmare of bargaining and it is just exhausting. My husband wanted to switch from a Nissan vehicle to an Infinit and being in Queen Creek really limited our options for dealerships. Hani contacted me after I sent a request via e-mail and it was unbelievable. We worked everything out via phone so when my husband got there he literally just signed paperwork and left, was there for under an hour! Gotta say I can't wait for my lease to be up! More

My overall experience was great, because my car was taken in right away. Josh Gafney, the service writer, was very cordial. His knowledge of the car was excellent. His professionaism was very appreciated. in right away. Josh Gafney, the service writer, was very cordial. His knowledge of the car was excellent. His professionaism was very appreciated. Curt Kasik, the general manager, came out to talk to me and make sure that I was happy with the service and that everything was done to my satisfaction. I was impressed, because I've never had a general manager come out to check on a customer. More

Don't Buy From This Dealership!! They Do Not Deserve YOUR Hard Earned Money These people are absolutely NOT interested in customer service. They are the typical Used Car Salesman Stereotype….. dishonest, Hard Earned Money These people are absolutely NOT interested in customer service. They are the typical Used Car Salesman Stereotype….. dishonest, double-talking, after-the-sale-they-don’t-know-you LOSERS. We bought a used Infiniti G35 and were told 1) it had a music box; 2) we would receive free oil changes for 1 year if we purchased before the end of the month (April 10); and 3) that it was a '08. The year discrepancy was straightened out before the actual purchase, although we told the salesman SEVERAL times we were interested in the '08 model. After the sale, the salesman LOST our license plate from our trade as well as 6 CDs that we forgot to remove from the car. (We want the old plate b/c it has the higher quality, raised lettering.... not the cheapo, flat ones AZ makes now). Our plates were never mailed to us…. until we drove back out there the day our temp tags expired. No owner's manual was included with our ‘new’ car. The General Sales Manager, Teddy Groza, is unconcerned. We were handed the home number of our salesman (who was poached to another Infiniti dealership in Tempe, leaving Peoria with no notice) and told to call him. We called the salesman and he said that he left the items in his desk. Groza said they have looked for the plate and CDs, but I doubt any serious, concerted effort was put into that search. Additionally, there was NO FOLLOWUP. No call to make an appt to make sure we were educated on the features (another promise we were made BEFORE the actual sale). We were told over and over how their customer service mission was to create and retain valuable relationships through superior customer service that goes "over and beyond" customer expectations. At this time, the GSM (Groza) has stone walled me, asking what I want him to do. The GM (Kurt Kasik) of the whole operation has NOT returned my call. However, Infiniti HQ is now looking into the case and hopes to get this resolved. The young man on the phone at HQ was VERY professional, nice and seemed to genuinely desire to make this come out to our satisfaction..... I will wait to see if HQ cares... CONSIDER YOURSELF WARNED. DO NOT BUY FROM THIS DEALERSHIP: YOU WILL BE VERY SORRY IF YOU DO. More

The best things I can say are as follows about my overall experience at the dealership. 1) They did what they said they would do 2) They gave me a fair deal 3) They were friendly and made me feel li experience at the dealership. 1) They did what they said they would do 2) They gave me a fair deal 3) They were friendly and made me feel like they cared 4) They gave 100% to get me in a car at the right price even though the car had more equipment than I wanted... and they didn't charge me 5) They took care of the paperwork faster than any dealer ever has and their was no monkey business. I would recommend them whole heartly for the reasons above. More

Buying a car from Infinity of Peoria was a positive and reletively painless experience. I enjoyed interacting with every one I met there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! reletively painless experience. I enjoyed interacting with every one I met there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I switched from the dealer I usually went to because this one offered a good price for the service I needed. Everyone I came in contact with was very pleasant. The job was finished in the amount of time they one offered a good price for the service I needed. Everyone I came in contact with was very pleasant. The job was finished in the amount of time they said it would be and I am glad I switched. More

Super service and great work! My QX4 was in need of service to the A/C system....recently started blowing warm intermitingly. The problem was researched and an estimate was provided with a detailed ex service to the A/C system....recently started blowing warm intermitingly. The problem was researched and an estimate was provided with a detailed explanation. When the work was done and done correctly, I presented a discount coupon that I received via email and it was promptly honored. The cashier Jullian and the service rep, James Robb were super. More

Even though I consider buying a car about as much fun as getting teeth pulled and this was the first time I had ever purchased a car by myself as my husband passed away last year, Jason was a polite and inf getting teeth pulled and this was the first time I had ever purchased a car by myself as my husband passed away last year, Jason was a polite and informative young man. He has great people skills. I told him if my daughter wasn't getting married in October, I would introduce her to him. LOL!! So I guess since I am laughing the day after I bought a car is a good sign! Thanks Jason!! More

Great customer service, and very fast as well. Sales staff is not pushy and they offer great advice. I use this dealership for service and warranty work on my G37, and the sales guy talked me out of buy staff is not pushy and they offer great advice. I use this dealership for service and warranty work on my G37, and the sales guy talked me out of buying a new car since I would not be getting anything new, aside from obviously a new vehicle. I will definitely go to them when I am in the marked for a new car once the current generation G coupe gets a significant redesign. Their service staff is also friendly and helpful, and eager to explain and address any concerns you bring up. They make follow up calls to advise of vehicle status or any recalls or TSB that are necessary. I would highly recommend this dealership to family and friends. More

Everyone was friendly and professional. No sales pressure, they were straight to the point & Kurt gave me a fair price on my trade and better then fair price on the M35 I bought. Freddy the sales m pressure, they were straight to the point & Kurt gave me a fair price on my trade and better then fair price on the M35 I bought. Freddy the sales manager and Jason the salesperson did everything they said they would do and made me feel like they really wanted my business on this transaction. Daniella the finance manager was exceptional. I have purchased many vehicles in the past and based on my experience with this dealership this transaction ranks number one. More