INFINITI of Peoria

To whom it may concern: I would strongly recommend To whom it may concern: I would strongly recommend this dealership to anyone with an Infiniti. I explain my situation to Dawn and she listened an To whom it may concern: I would strongly recommend this dealership to anyone with an Infiniti. I explain my situation to Dawn and she listened and assured me my concerns would be met and OVER DELIVERED making my experience a wonderful one. She went the extra mile to make sure I was happy as could be. Basically, I had a warranty covering my oil change and tire rotation. However, it only covered the BASIC OIL and I wanted to put SYNTHETIC in my vehicle and pay the difference, she quickly understood the problem, made a few phone calls to accommodate my request. Another dealer in Scottsdale who I asked the same question wanted me to pay FULL PRICE would made no sense given the fact that I had a warrantied item which had it's own intrinsic value and I was more than happy to pay the difference. After Dawn did the research and discovered the dealership buys SYNTHETIC oil in BULK and could easily charge me the difference I agreed to DRIVE ALL ACROSS town to have my vehicle serviced by professionals who listened to my request. It's experience like these that set dealerships apart, as I will continue to go to Peria Infiniti although it's almost 1 hour drive from my home to have my vehicle serviced by professionals who listen to their customers. I was very impressed by Dawn's constant communication, professionalism, and knowledge of the auto service side of things. I must say I was very impressed with her performance and HIGHLY recommend she be considered for a PROMOTION and or a RAISE in pay as she is going ABOVE and BEYOND for the dealership's customers and has WON BACK ALL MY BUSINESS. If you need any further information regarding this experience please feel free and contact me as I'm greatly agreeable to give more details to assist in her advancement and recognition for a JOB WELL DONE!!! Best Regards, Gustavo Velez 623-326-7591 More

James always goes above and beyond to make sure my car gets what it needs for the best price possible. He is helpful, pleasant, and accommodating. I really appreciate the fact that follows through on wh gets what it needs for the best price possible. He is helpful, pleasant, and accommodating. I really appreciate the fact that follows through on what he says he will do. He is always willing to answer whatever questions I have. More

We were very pleased with the speed of the service, the communication regarding status of the repairs and the fair price. This was the first time we had to bring our car in since purchased and we are very communication regarding status of the repairs and the fair price. This was the first time we had to bring our car in since purchased and we are very pleased and will continue to use this dealership.. More

Good experince and great cutomer service. Joshua Gaffney provided extremely good service while taking care of my G35 coupe. Dealer provided a clean G37 as a loaner car and at some point when I am shopping f provided extremely good service while taking care of my G35 coupe. Dealer provided a clean G37 as a loaner car and at some point when I am shopping for a new car, I'm sure that I will visit them first. More

I will only take my QX56 to Infiniti of Peoria and deal with James Robb. He is super professional and always keeps me up to date with my vehicle status. Awesome experience every appointment and I refer all with James Robb. He is super professional and always keeps me up to date with my vehicle status. Awesome experience every appointment and I refer all my friends to see James. I know my vehicle is safe and the job is done right. Peace of mind means everything with a family on board. More

MY EXPERIENCE AT INFINITI PEORIA WAS EXCELLENT, JAMES ROBB DID A WONDERFUL JOB, WITH THE SERVICE, GETTING EVERYTHING DONE ON TIME,EXCELLENT QUALITY AND A GREAT PRICE.VERY PROFESSIONAL ,OF COURSE I RECOMM ROBB DID A WONDERFUL JOB, WITH THE SERVICE, GETTING EVERYTHING DONE ON TIME,EXCELLENT QUALITY AND A GREAT PRICE.VERY PROFESSIONAL ,OF COURSE I RECOMMEND THIS DEALERSHIP.THANKS JAMES ROBB BY DOING THIS AN ENJOYABLE EXPERIENCE! MRS. CORDOVA More

My experience at this dealership in all honesty could not have been any better. I sent a message on a car, they called and gave me information on the vehicle by phone, I set up an appointment, drove it and l have been any better. I sent a message on a car, they called and gave me information on the vehicle by phone, I set up an appointment, drove it and loved it! At first I was shocked at how all parties, the sales guy, his boss and the GM Kurt took great interest, but after sitting and having conversations with each individual at random times during my visit it was refreshing to see such an effort being made by all to make sure I was being taken care of properly! The G sedan I purchase was detailed and was ready for me once I was done signing paperwork and it was cool to see it sitting in this indoor car port. I love the vehicle, Kurt, Teddy and Johnny were a pleasure to work with and the family loves the car, it is without a doubt the best car buying experience I've had and I've purchased over 10 cars in my life. Thanks. More

I have taken my 2008 QX56 to Peoria Infiniti since new for every service visit(now 50,000 miles). At each visit, Joshua Gaffney has always gone out of his way to make sure I was 100% satisfied. The vehi for every service visit(now 50,000 miles). At each visit, Joshua Gaffney has always gone out of his way to make sure I was 100% satisfied. The vehicle has always been delivered when promised with no hidden or unexpected costs. Thank you to Joshua Gaffney and Infiniti of Peoria for a job well done! More

The service department at Infiniti at Peoria has been awesome. I met James (Service Department) on my first visit regarding my much loved 2007 G35; and I know to ask for James for any future appointments awesome. I met James (Service Department) on my first visit regarding my much loved 2007 G35; and I know to ask for James for any future appointments. I have had many cars over the years and I cannot tell you what a difference in service this dealership is over any other I have experienced. You have a loyal customer and for all those of you Infiniti car lovers; you won't be sorry if you use the Infinti Peoria dealership. Shandra Heaslip Loyal Customer. More

I have been going to Infiniti of Peoria since it was Midway Peoria. However, since I began working with Dawn Endicott my already positive experiences with their service department as actually increased Midway Peoria. However, since I began working with Dawn Endicott my already positive experiences with their service department as actually increased. She has always gone out of her way to be accomodating to my schedule, providing me with sound advice, and kept me up-to-date on the progress of the service being performed on my Infiniti. She really epitomizes the overall service team in general has been great. Even their facilities are wonderful. The waiting room is very nice and comfortable, with flat screen TV and wireless internet connections, so I can work while I'm waiting. The completed work has always been first rate, and if I were to find an issue or have a question it would be address immediately within any hassle. It is certainly a service department I feel comfortable in recommending. More