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INFINITI of San Antonio
San Antonio, TX
855 Reviews
INFINITI of San Antonio is here to help with all your automotive needs. We are San Antonio's only INFINITI dealership and we want to be your source for new vehicles, Certified Pre-Owned vehicles and used vehicles. We offer great customer service throughout the entire buying and ownership process. Come see for yourself and why so many others trust us as their automotive source.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 855 reviews
May 19, 2026
Complaint Statement: I purchased a vehicle from Grubb INFINITI in San Antonio, TX. Approximately one week after purchase, I was contacted by the dealership and informed that the vehicle had a recall that INFINITI in San Antonio, TX. Approximately one week after purchase, I was contacted by the dealership and informed that the vehicle had a recall that could not be repaired and that I was required to return the vehicle. Based on this information, I returned the vehicle and purchased a different vehicle from the dealership. The finance manager, “Kenny,” informed me that due to the inconvenience, the dealership would reimburse three (3) of my monthly car payments, totaling $1,986.00, once I provided proof of payment. I complied and submitted proof as requested. After the second purchase, I researched the alleged recall and could not find any official recall associated with the vehicle. I was later told the recall was “internal.” I have since observed that the same vehicle has been resold and is currently being driven, which indicates that the information I was given may have been false or misleading. I have made multiple attempts to contact the dealership regarding reimbursement of the promised payments, but my calls have gone unanswered and no reimbursement has been issued. I believe I was misled into returning my original vehicle under false pretenses and induced into a second purchase. Additionally, the dealership has failed to honor a financial agreement. The dealership refused to honor there agreed and I have been misled, misinformed and lied to. More
by sermon.earshot3j
February 19, 2026
I’m submitting this complaint regarding my recent vehicle purchase and the unresolved issues that followed. Before purchasing, I was told the vehicle passed the dealership’s 54-point inspection and the st purchase and the unresolved issues that followed. Before purchasing, I was told the vehicle passed the dealership’s 54-point inspection and the state inspection but that the inspection reports were “lost” during a system transfer. Despite this, the dealership continued to represent that the vehicle had fully passed inspection. I requested the inspection a detailed list of the 54 inspection points multiple times, and none was ever provided. The only paperwork I received showed brake fluid replacement was recommended and declined and that the battery terminals were corroded at the time of inspection. Nothing was done to address the corrosion before delivery. Upon delivery, there were crumbs and crusted residue throughout. Sam stated the dealership only vacuums used vehicles but acknowledged in writing that the condition was unacceptable and said he would’ve had it cleaned. He verbally agreed to cover a professional detail but never provided that agreement in writing. Edgardo verbally told me the dealership would cover repairs for items that didn’t pass an equivalent 54-point inspection at a local dealership. When I asked for this in writing, it was never provided. Instead, Sam told me that he and Sonia, the service director, agreed I should use my warranty for repairs, requiring at least $500 out of pocket for issues they claimed had already passed inspection. Additional issues include brake squealing, a dirty engine bay, undisclosed damage on two corners of the vehicle, a crooked radio in the dash, persistent squeaking while driving, cold air blowing under the driver’s seat when heat is on, and what may be a vacuum leak causing loud engine noise. Service records show that while the vehicle was at the dealership prior to sale, the oil was not changed frequently enough to meet standard maintenance intervals. Before purchase, I provided written documentation of a lower-priced comparable vehicle. The sales manager, Kenny, refused to negotiate, stating, “I have the right to make a profit.” After purchase I learned the dealership has a price-match promise, which was never discussed or honored. Sam stated the dealership was already over $4000 “in the red” on my vehicle. I reached out to the general manager, Gus, and the owner, Wes, but received no follow-up from either. This situation involves missing inspection documentation, undisclosed issues, verbal assurances not honored in writing, and lack of accountability from dealership leadership. More
by DesireeFerrari
Employees Worked With
Other Employees :
Kenny Jensen, Sam (Kenny’s boss), Sonia LaQue, Edgar Guzman
August 27, 2025
Professional and courteous staff, very efficient, really appreciated the the service department representative Javier and the Finance Department assisting me in taking cate of my request appreciated the the service department representative Javier and the Finance Department assisting me in taking cate of my request More
by Dmiddleton44
Employees Worked With
Jeremy Doolen
July 23, 2025
We had a great experience at Grubbs Infiniti. Trey and Ali were knowledgeable and friendly. They made the experience very pleasant. I highly recommend this dealership. Trey and Ali were knowledgeable and friendly. They made the experience very pleasant. I highly recommend this dealership. More
by lgb13
Employees Worked With
Trey in Sales and Ali in Finance
July 17, 2025
I had my car serviced today at Infiniti of San Antonio. My service writer, Kevin was great. I received great service and the ease of getting a loaner car was great. My service writer, Kevin was great. I received great service and the ease of getting a loaner car was great. More
by littlejudy
Employees Worked With
Kevin
