INFINITI of San Antonio

If i could give ZERO Stars service advisor Shawndy Aguirre I would! Service Department at GRUBB Infinity of San Antonio I had to schedule an appointment at 07:00 on 10 December 2022 with service a Aguirre I would! Service Department at GRUBB Infinity of San Antonio I had to schedule an appointment at 07:00 on 10 December 2022 with service advisor Shawndy Aguirre I arrived early to ensure that there would be no issues with my scheduled appointment. The service advisor Shawndy Aguirre greeted me and asked was there any additional things that I would need to be looked at on my vehicle other than the standard oil change. I asked if she could have them look at my A/C Ms. Aguirre said that it would take all day and she didn't have any additional loaners, I said okay then I will reschedule to have my AC looked at and schedule for a loaner vehicle another time. I received the videos of all the additional maintenance that needed to be done on the vehicle but I noticed that I did not get the listing of prices so I went and talked to my service advisor ( Shawndy Aguirre) and she stated that you once it get to a certain point the parts department will need to review then I would get a notification that had a listing of additional maintenance requirements for my vehicle. I said okay thank you and I sat back down and sure enough I did get the additional maintenance requirements for my vehicle. As I was selecting a few of the maintenance requirements that were reccommended like the alignment, brake fluid flushed, the driving belt replaced and the power steering fluids as I was checking off on the different additional maintenance requirements I get a text message saying my vehicle is ready to be picked up and I got my bill this was not professional at all I was being RUSHED OFF! I walked over to my service advisor Shawndy Aguirre and said hey I did not get an opportunity to select the additional services that the inspectiin stated I needed for my vehicle...I need it done for my vehicle. Shawndy Aguirre says oh well you know I thought because you could not wait to get the air conditioner looked at you did not have time to get anything else done on your vehicle. If this is how GRUBB INFINITI Of San Antanio treat their customers? This was WRONG unprofessional and very disrespectful so therefore I now have to go somewhere else and get all the maintenance done on my vehicle that is required for the mileage and time so that my highend vehicle will still be maintained to standard of driving and care that is needed for the standard maintenance of the vehicle. The service advisor Shawndy Aguirre did not even care or did not even look at the list of things that I needed done for my car for it to be functioning properly or to be maintained properly she just rushed me off as if I was nobody. I feel she just discounted the maintenance of my vehicle. More

The INFINITI dealership and the customer service that I received was exceptional my husband and I couldn't be happier. John M, Kenny and Ashley made the process of buying my luxury dream car so simple and received was exceptional my husband and I couldn't be happier. John M, Kenny and Ashley made the process of buying my luxury dream car so simple and easy. I'm so happy with how everything turned out. More

Great experience, very knowledgeable sales team and very helpful. I will certainly use you in the future. helpful. I will certainly use you in the future. More

They are attentive and thorough. It makes a service appointment almost bearable. The complimentary car wash is great It makes a service appointment almost bearable. The complimentary car wash is great More

The gentleman who assisted me showed the upmost professionalism.The visit was relatively expeditious and the experience was streamlined and convenient as possible. professionalism.The visit was relatively expeditious and the experience was streamlined and convenient as possible. More

Service is always great. A stress free and easy experience. Professional team is willing to go the extra mile always! A stress free and easy experience. Professional team is willing to go the extra mile always! More

Service Representative was polite and knowledgeable and took care of the service my car required took care of the service my car required More

We met Ricky Barrow when we were purchasing our car. We had some concerns about the limited warranty. He was honest, helpful, and friendly. He reassured us that the warranty would cover major issues We had some concerns about the limited warranty. He was honest, helpful, and friendly. He reassured us that the warranty would cover major issues unless the defect was caused by us,. We loom forward to working with Ricky in the next four years. More

We had a great experience purchasing our QX80 - Ruben was very patient with us as we narrowed down what we were looking for, and we're very pleased with the experience end-to-end. very patient with us as we narrowed down what we were looking for, and we're very pleased with the experience end-to-end. More

The employees at this dealership are committed on taking care of their costumers. Great friendly people and would recommend this place to more people. care of their costumers. Great friendly people and would recommend this place to more people. More