INFINITI of San Antonio

Damaged our car and tried to blame us! I took my QX 60 to Gunn for an oil changed. When I got the vehicle back almost 3 hrs later... The door would not close. They stated that I brought I took my QX 60 to Gunn for an oil changed. When I got the vehicle back almost 3 hrs later... The door would not close. They stated that I brought it in like this... Then they backtracked and said it was a faulty lock. I said it wasn't. The service manager called me and accused me of having an accident and " Shotty work done by a secondary repair shop". I stated that "Gunn Collision" did the work. He proceeded to say there is no record of me ever having body work at any Gunn Collision center. I was so angry at the insinuation that I hung up. I called USAA and they emailed the invoice from 2 years ago... They then backtracked and stated something happened on the lift while they were doing the oil change. My issue is the dishonesty and lying.. No apology. I bought my car from them NEW and have had all my service there. Both my husband and I are 20 year vets and they tried to run us over and give us a car back they damaged hoping we wouldn't notice and then to accuse us of having an accident and faulty work. I would not take my bicycle back in there and im getting rid of this infinity as soon as possible. I'll take my business to infinity Boerne from now on. They are dishonest. I'm reporting them to Infinity Corporate The level people will go to for a dollar rather than admit they made a mistake!! More

Slow DMV processing I wish I could give Gunn Infiniti 5 stars. I will say Santrell and Paul were excellent. They made my car buying experience pleasant after a 12 hour d I wish I could give Gunn Infiniti 5 stars. I will say Santrell and Paul were excellent. They made my car buying experience pleasant after a 12 hour drive to purchase my 2013 Audi A7. It has been two weeks since date of purchase and I am stil unable to get a license plate for my car. I was told they forward their paperwork to a different company for DMV processing and it is costing me more money than necessary. Mississippi only allows 5 days after the date of purchase before charging 5% penalties and 10% penalties accrue after 10 business days. Let's just say I am now in the latter category and am frustrated that I now have to spend extra money for a license plate. More

Moving from Cadillac to Infinity I actually had a very professional pleasant experience. Trade in my Cadillac Escalade for a infinity QX80 and I'm very happy with my vehicle. I will r I actually had a very professional pleasant experience. Trade in my Cadillac Escalade for a infinity QX80 and I'm very happy with my vehicle. I will recommend Gunn infinity to anyone who is looking for a nice luxury vehicle. Also one of the best salesman like Chris Buentello going beyong and xtra mile to make sure all my needs were met. The Manager was okay but hard to work with...(Mr. Vanta) Everyone else was OUTSTANDING!!!! More

First Class as expected . Just purchased my 4th Infiniti and we could not be more pleased with the exceptional service from our sales consultant Daniel Pelayo and finance man . Just purchased my 4th Infiniti and we could not be more pleased with the exceptional service from our sales consultant Daniel Pelayo and finance manager J.T. Merrill. Highly recommend Gunn Infiniti of San Antonio! More

Purchase of my infiniti This review is especially focused on our sales person Carlos Mclean. Carlos treated us like family from the moment we set foot on your dealership! This review is especially focused on our sales person Carlos Mclean. Carlos treated us like family from the moment we set foot on your dealership! This was the second time after we where not impressed with our first sales person. Carlos went over and beyond allowing us to feel comfortable with our decision. He educatef and treated us with respect. These qualities are those of a sales person who truly believes in your product which in turn made our choice extremly easy! We would definitly recommend and refer all of our friends, because of his great service we walked out with a purchase and called within 24hrs to lease a second infiniti. Again, for us the service, time and professionalism Carlos offered made for an excellent experience. The Durieux Family More

AWESOME Daniel was great! I am still loving my JX35! I will be going back to Gunn Infiniti for another one! Everyone there was professional and friendly... Daniel was great! I am still loving my JX35! I will be going back to Gunn Infiniti for another one! Everyone there was professional and friendly... More

Excellent friendly service I spoke with david nsar on the phone and let him know what i was looking for, set up an appointment and when i arrived he had what i was looking for t I spoke with david nsar on the phone and let him know what i was looking for, set up an appointment and when i arrived he had what i was looking for there waiting for me. Now thats great service!! More

Great experience with David Nasr and Gunn Infiniti Walked into the Gunn dealership and was greeted immediately. Love how Gunn treats us (like a friend) not just another sale. Very friendly and helpful Walked into the Gunn dealership and was greeted immediately. Love how Gunn treats us (like a friend) not just another sale. Very friendly and helpful staff. My salesman was David Nasr, he was incredible he is so warm and friendly. I would highly recommend David just for the Guest Experience. Love my new QX60. Thank you David and Gunn Infiniti for ma.king my buying experience a pleasure More

PURCHASING MY HONDA ACCORD 2013 Do you want a friendly,excellent customer service skills, good car selection, & a smooth car buying experience? "GUNN INFINITI" is the place to go.. A Do you want a friendly,excellent customer service skills, good car selection, & a smooth car buying experience? "GUNN INFINITI" is the place to go.. Anthony Pacheco was the man who initially assisted us. He treated us with respect & went above & beyond my expectations...After visiting Fernondez Honda & having such a bad experience and let down with the whole car buying dilemma & months of looking for a good car I made my final decision & exhausted all searching when I came across GUNN INFINITI. I knew right there & then this was where my car was.. From the beginning to end we were treated right, welcomed by staff with BIG smiles & friendly faces. Anthony, immediately made us feel comfortable asked if we wanted something to drink, We are proud to announce that on August 6, we purchased a 2013 Honda Accord EXLNAVI & happy we took our time and so if your looking to buy a car? Go to GUNN INFINITI 12150 IH-10 West & ask for Anthony Pacheco....He's a professional, confident salesman who knows how to treat people.. I would also like to recognize the ladies @ the reception desk, continue greeting ALL who come through the front door with inviting smiles like yall did each time wei visited GUNN INFINITI Respectfully submitted, Ray Dominguez & Irmajean Sustaira . Thank you for taking time to read this review Respectfully submitted, Irmajean Sustaita & Ray Dominguez More