INFINITI of San Antonio

Purchase of my infiniti This review is especially focused on our sales person Carlos Mclean. Carlos treated us like family from the moment we set foot on your dealership! This review is especially focused on our sales person Carlos Mclean. Carlos treated us like family from the moment we set foot on your dealership! This was the second time after we where not impressed with our first sales person. Carlos went over and beyond allowing us to feel comfortable with our decision. He educatef and treated us with respect. These qualities are those of a sales person who truly believes in your product which in turn made our choice extremly easy! We would definitly recommend and refer all of our friends, because of his great service we walked out with a purchase and called within 24hrs to lease a second infiniti. Again, for us the service, time and professionalism Carlos offered made for an excellent experience. The Durieux Family More

AWESOME Daniel was great! I am still loving my JX35! I will be going back to Gunn Infiniti for another one! Everyone there was professional and friendly... Daniel was great! I am still loving my JX35! I will be going back to Gunn Infiniti for another one! Everyone there was professional and friendly... More

Excellent friendly service I spoke with david nsar on the phone and let him know what i was looking for, set up an appointment and when i arrived he had what i was looking for t I spoke with david nsar on the phone and let him know what i was looking for, set up an appointment and when i arrived he had what i was looking for there waiting for me. Now thats great service!! More

Great experience with David Nasr and Gunn Infiniti Walked into the Gunn dealership and was greeted immediately. Love how Gunn treats us (like a friend) not just another sale. Very friendly and helpful Walked into the Gunn dealership and was greeted immediately. Love how Gunn treats us (like a friend) not just another sale. Very friendly and helpful staff. My salesman was David Nasr, he was incredible he is so warm and friendly. I would highly recommend David just for the Guest Experience. Love my new QX60. Thank you David and Gunn Infiniti for ma.king my buying experience a pleasure More

PURCHASING MY HONDA ACCORD 2013 Do you want a friendly,excellent customer service skills, good car selection, & a smooth car buying experience? "GUNN INFINITI" is the place to go.. A Do you want a friendly,excellent customer service skills, good car selection, & a smooth car buying experience? "GUNN INFINITI" is the place to go.. Anthony Pacheco was the man who initially assisted us. He treated us with respect & went above & beyond my expectations...After visiting Fernondez Honda & having such a bad experience and let down with the whole car buying dilemma & months of looking for a good car I made my final decision & exhausted all searching when I came across GUNN INFINITI. I knew right there & then this was where my car was.. From the beginning to end we were treated right, welcomed by staff with BIG smiles & friendly faces. Anthony, immediately made us feel comfortable asked if we wanted something to drink, We are proud to announce that on August 6, we purchased a 2013 Honda Accord EXLNAVI & happy we took our time and so if your looking to buy a car? Go to GUNN INFINITI 12150 IH-10 West & ask for Anthony Pacheco....He's a professional, confident salesman who knows how to treat people.. I would also like to recognize the ladies @ the reception desk, continue greeting ALL who come through the front door with inviting smiles like yall did each time wei visited GUNN INFINITI Respectfully submitted, Ray Dominguez & Irmajean Sustaira . Thank you for taking time to read this review Respectfully submitted, Irmajean Sustaita & Ray Dominguez More

worst customer experiance ever! About four weeks ago, I went in to this establishment to look at some cars with one of my friends. JT Merrill come out and greeted us and showed us so About four weeks ago, I went in to this establishment to look at some cars with one of my friends. JT Merrill come out and greeted us and showed us some of the inventory they had. We look around the car lot and we saw a 2015 Infiniti sport QX 70. I liked it except for the color stitching on the leather seats and the black wheels and JT Merrill recommended me to see the non sport. He set up an appointment the following day for me to test drive the non sport QX 70. Next day I got out of work and went straight over to Gunn Infiniti and to my surprised JT Merrill did not show up to the appointment. I was being helped by Jay now (not a good feeling but ok), I test drive the QX 70 non sport and I fall in love with this vehicle. I was willing to put down $24000 dollars in cash and I was already approved for the remaining balances which I did express that to both sales associates. Jay told us that he was going to introduce the sales manager (Armando Moreno) to us. I am not sure what his problem was (maybe along day) but he look at us from across the show room and just turn round. That is such a non friendly way to treat your potential customer. I did not get a good feeling after that. Jay came back to where we were and tried to come up with an excuse on why Armando Moreno did not wanted to meet us after all. I got the sensation that he is just an arrogant person. After that experience I went to test drive a few more medium size SUVs at Lexus, Mercedes Benz, and BMW. What all these dealerships had in common was superb customer service. Never had I got a negative vibe from none of their employees from the receptionist to the sales manager. I truly liked the 2015 Infiniti QX70 but I was not willing to give them my business especially the way the sales manager (Armando Moreno) look at us. After that incident, I been talking to my coworkers about it and come to my surprised my coworker had the exact same experience with GUNN Infiniti employees. She said she would never buy anything there (She just got a 2015 Lexus 350 from Lexus dealership). It seems like there is a pattern of behavior there. I truly believe they owe me an apology for the way Armando Moreno treated my friend and I. Ever since then I bought my 2015 Infiniti QX70 with premium package of course on a different Infiniti dealership. I still feel I should not have to go outside San Antonio to be able to get good customer service from Infiniti. More