INFINITI of South Bay - Service Center

INFINITI of South Bay responded

"Best Dealership Service" is a huge compliment. Thank you for your review and thank you for recognizing Candice! She is often recognized for going above-and-beyond to ensure the satisfaction of her clients, and this is why she is such a valuable asset to our team. As your Service Advisor she will only "advise" on what is truly needed for your safety and to ensure the efficient maintenance of your vehicle. We never up-sell or overprice. We believe that good customer service is built on relationships and doing what is right for our clients each and every time. Thank you for your loyalty and thank you for allowing us to service your vehicle needs. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you for your positive review of your service experience here at INFINITI of South Bay with your Service Advisor Edson, and thanks for the call-out for Candice too. Trust is necessary in any relationship, and we are pleased to learn that Edson has provided the professionalism and knowledge to earn your trust. Thank you for the recommendation, your loyalty and for allowing us to serve you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Greg, Thank you for bringing your vehicle to INFINITI of South Bay for the airbag replacement and for your positive review of your service here. We are pleased to learn that you had excellent service and found our members to be friendly and helpful. We receive a lot of comments like this about Candice, and we are grateful to have her on our team. Thank you. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Alex, Thank you for your 5-Star review of Candice Roxas, your service advisor here at INFINITI of South Bay. It is a huge compliment to be willing to drive longer for the experience and service you receive here. Hey, and to help offset the longer trip, please be sure to check our monthly online service specials. Here you'll find ways to save on any maintenance or repairs. Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Doesn't it make you feel special when someone goes the extra mile to ensure your satisfaction? It sure does, and that's what we find Candice does over and over for her clients. Thank you for recognizing here dedication to customer service and efforts to make a difference. We are appreciative of your business and grateful for your review. Thank you! Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Mrs Caddell, Thank you for taking your time to review our sales and service teams . We certainly do have a friendly, happy and helpful team. We hire on attitude and take care of our members, and happy members make happy clients. Thank you so much for recognizing our team and your experience here at INFINITI of South Bay. We appreciate your business. Kelvin Bratcher, INFINTI of South Bay Owner & General Manager

INFINITI of South Bay responded

Getting the job done right while being treated with kindness, fairness and professionalism... isn't that was we all want when we take our vehicle to the dealership? In fact, it's how we like to be treated anywhere we go, but it's surprising how many still can't get this right. At INFINITI of South Bay our people are our difference. We appreciate their personal dedication to doing the right thing every time, for you, our client. Thank you for your 5-Star review! We greatly appreciate your business. Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Thank you for your loyalty to INFINITI of South Bay for the past 17 years. It is wonderful to hear that our team has consistently provided friendly and professional service time after time. It is clients like you who help make us successful. Thank you for your recognition, your loyalty, and thank you for your business! Kelvin Bratcher INFINITI of South Bay Owner & General Manager

INFINITI of South Bay responded

Mr. Jimenez, Thank YOU for bringing your Q50 to INFINITI of South Bay. We appreciate your loyalty and your recognition of our friendly and helpful staff. We look forward to seeing you again and are grateful for your business. Thank you! Carlos Robles INFINITI of South Bay Service Manager

INFINITI of South Bay responded

Thank you so much for this very direct and candid review. Our service team has been trained to put the customer first, to build relationships, to be fair, personable and professional. We do this because this is what it takes to gain trust and loyalty. As Advisors, and in an effort to help you maintain the optimal safety and efficiency of your vehicle, our team may advise of items that need attention... but you will never find us up-selling or recommending services that do not. Thank you for switching to INFINITI of South Bay. We appreciate your business. Kelvin Bratcher INFINITI of South Bay Owner & General Manager