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INFINITI of South Bay - Service Center
Torrance, CA
1,569 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,569 Reviews of INFINITI of South Bay - Service Center
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September 04, 2020
I am disappointed and frustrated with my most recent service experience: (1) I was not told when my vehicle was ready for pickup, (2) when I picked up my vehicle (5 days after drop off) I was not told i service experience: (1) I was not told when my vehicle was ready for pickup, (2) when I picked up my vehicle (5 days after drop off) I was not told if a part they ordered was covered under warranty, and if not, the estimated cost, (3) one and a half weeks after hearing nothing from the dealer on the status of the part, I called the dealership and was told the part was on backorder and no ETD, (4) when I called Infiniti customer service, they told me no part had been ordered, and that I needed to go back to the dealer so they could get my part number, (5) when I went back to the dealer, (i) they again did not tell me whether the part was covered by warranty or a cost to me and (ii) I waited about 15 minutes to get my car and suspect it's because the battery was dead (which they did not tell me) because the next morning, my car battery was dead, and (6) it's been a week since the dealer got the part number and allegedly placed the order and, one again, the dealers has not reached out to me at all to provide any update on status/timing. More
by ALLISONBEDGAR
Verified CustomerEmployees Worked With
Ever Villalobos
September 03, 2020
Great Visit No Complaints While I waited they kept me Great Visit No Complaints While I waited they kept me updated I will be back if i need you guys wonderful service again! Thank You Great Visit No Complaints While I waited they kept me updated I will be back if i need you guys wonderful service again! Thank You More
by JR
Employees Worked With
Ever Villalobos, Wilson Chihuahua
September 03, 2020
Great service. I got a great oil change and will be back for more service in the future when needed. Great waiting area with drinks and television. for more service in the future when needed. Great waiting area with drinks and television. More
by NELLY1BOY
Employees Worked With
Wilson Chihuahua
September 02, 2020
My service here was great! From beginning to end. The wait time wasn’t bad and it was very busy the day I went in. I would recommend this Infiniti location. wait time wasn’t bad and it was very busy the day I went in. I would recommend this Infiniti location. More
by GISELLEPINEDA17
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua
September 02, 2020
The team is friendly as always when ever I visit. Received my car back clean and ready to go when service was completed. It’d help to document more details on issues reported to understand the severi Received my car back clean and ready to go when service was completed. It’d help to document more details on issues reported to understand the severity of the issues. More
by PRINCE55KALONA
September 01, 2020
I’m only rating the service department. They have always taken care of me especially CANDACE! Sales on the other hand is horrible, non transparent and not willing to help I had to go to Cerritos Infiniti an taken care of me especially CANDACE! Sales on the other hand is horrible, non transparent and not willing to help I had to go to Cerritos Infiniti and they helped me out. More
by AEA121688
Employees Worked With
Candice Roxas
September 01, 2020
Very professional and courteous staff. Service Department are always great, Candance is very informative and friendly. I like that they wash your car and leave it nice for you after. are always great, Candance is very informative and friendly. I like that they wash your car and leave it nice for you after. More
by Charegam
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Wilson Chihuahua
August 31, 2020
I went to this dealership expecting to have 2 more factory maintenance oil changes because the last rep told me I had two remaining. I was disappointed I had to pay over 85 dollars for an oil change. factory maintenance oil changes because the last rep told me I had two remaining. I was disappointed I had to pay over 85 dollars for an oil change. More
by DNYCE0322
Employees Worked With
August 31, 2020
The best service ever. Everyone is honest and polite. HONEST...I don't usually trust dealers. But, I trust this dealer. Been to others. Did not trust them and they were rude HONEST...I don't usually trust dealers. But, I trust this dealer. Been to others. Did not trust them and they were rude More
by KIM.KIM0235
August 30, 2020
Best dealership service! Always go with Candance as your service representative. She will take care of you and plus more! I always get my services for my infiniti at South bay Infiniti. Not a typical over p service representative. She will take care of you and plus more! I always get my services for my infiniti at South bay Infiniti. Not a typical over priced dealership More
by LILAZNGURL01
Employees Worked With
Candice Roxas
