INFINITI of South Bay - Service Center

Always very helpful and thorough! Took my car in during the coronavirus quarantine and everyone there was very professional and helpful. Just bought my car in January and had an issue with the tires leakin the coronavirus quarantine and everyone there was very professional and helpful. Just bought my car in January and had an issue with the tires leaking so they took a look at it and fixed it promptly. Oh and they also washed my car – an added bonus!! More

I’m writing about my advisor Edson Trujillo. He’s very professional, courteous and takes care of business. He makes me feel like a valued customer. Enuf said. professional, courteous and takes care of business. He makes me feel like a valued customer. Enuf said. More

Excellent sales and service. When above and beyond. Sales team was very good and service department handled our issue very well and even delivered our car!! Sales team was very good and service department handled our issue very well and even delivered our car!! More

I always get excellent service at Infiniti of South Bay. Everyone is kind and professional. My car was serviced in a timely matter so I could move forward with them rest of my day. Everyone is kind and professional. My car was serviced in a timely matter so I could move forward with them rest of my day. More

My rating is based on the dealer ship as a whole. The reason they get a 3 is because service center is a 5 and sales if possible would be a zero. Service center team is great overall. A few people need t reason they get a 3 is because service center is a 5 and sales if possible would be a zero. Service center team is great overall. A few people need training in service but I won’t knock the team for one person. Only issue with service is car wash. Car looked as dirty as when I arrived. But still overall service team is great! Sales team on the other hand is terrible! No professionalism. They won’t talk to you unless you look a certain way because I was looking at two cars. A q50 red 400 and q60 red 400. Not one single sales person approached me, even though they clearly saw me checking out those Vehicles. Yet when another individual even glanced at the vehicle they ran to him like a dog after a bone. It’s fine though. Cerritos Infiniti took care of me. More

I have consistently received great service and have a good relationship with one of your service managers, Wilson C.. who I feel always has our best interests. good relationship with one of your service managers, Wilson C.. who I feel always has our best interests. More

Upon arrival, I was promptly serviced and felt very comfortable with the explanation of what was needed. Chihuahua Wilson was very pleasant and had great customer service. comfortable with the explanation of what was needed. Chihuahua Wilson was very pleasant and had great customer service. More

OUTSTANDING The professionalism and responsiveness of everyone I interacted with was top rate! These guys are the best. Edson and Wilson are great and super court The professionalism and responsiveness of everyone I interacted with was top rate! These guys are the best. Edson and Wilson are great and super courteous. This definitely influences my decision on future service, and staying loyal to the Infiniti brand! More

I got there, got my loaner, & was out in less than 10 mins. The only things was since he didn’t checked me out, my questions couldn’t be answered. But overall got everything fixed and covered under wa mins. The only things was since he didn’t checked me out, my questions couldn’t be answered. But overall got everything fixed and covered under warranty. More