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INFINITI of South Bay - Service Center
Torrance, CA
1,553 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,553 Reviews of INFINITI of South Bay - Service Center
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December 09, 2019
Stole my iPhone 11 pro I was not expecting to have to take my new 2019 QX80 keys just stopped working and had to be reprogrammed which makes no sense but because this happen I was not expecting to have to take my new 2019 QX80 keys just stopped working and had to be reprogrammed which makes no sense but because this happened unexpectedly and so had to call Infiniti roadside assistance and the representative found figure out which dealership is closest to my home even though I told him it's the van nuys location and instead he instructed tje tow truck driver to take it to the Torrance dealer. I left the car there over night and paid for my own Uber from Torrance to LA which is about 20 Mike's or so away at least from my home so spent about 35 to 45 dollars each time I came and went back home which I did 3 times because the first time I came to pick it up I asked the service advisor what time is the lastest I can come pick it up and he said 8pm but forgot to mention that I have to tell him to make special arrangements so the paperwork and keys are left with the sales dept. So upset, I wasn't even offered a loaner or a free Uber ride back so I take a Uber right back home. I call the device dept because my service advisor was always off, sick, or on vacation during this time and make sure they leave the keys and paperwork with the sales dept. Then I take the Uber from Los Angeles to Torrance for the 3rd time. So when I get in the car my hear sank as my iPhone was missing from the front cup holder and luckily I have two phones which ones is used for work and one for personal so got by but that was a very expensive 256gb model. The dealership and service advisor were no help when I asked if they have cameras and he said not I'm the service dept. I leased a new 2019 Q60 Red Sport 400 and a new 2019 QX80. I have no intention of ever leasing another Infinti and will be sure to share my experience with all my friends and colleagues. More
by David Kwon
Verified CustomerEmployees Worked With
I forgot my service advisors name.
December 08, 2019
Customer service Great service and follow up. The place is clean and has great amenities. I will be returning to have my vehicle serviced again at this location. Great service and follow up. The place is clean and has great amenities. I will be returning to have my vehicle serviced again at this location. More
by MSPISCES25
December 06, 2019
Good people, good service, but you charge way too much. I went in for your special $49.99 oil change and tire rotation. You got me for bleeding break fluid. This visit Cost me $198.00. You (the dealer) quot I went in for your special $49.99 oil change and tire rotation. You got me for bleeding break fluid. This visit Cost me $198.00. You (the dealer) quoted me $356.00 to change a lower radiator hose That had a little leak. I changed my FX35 upper and lower radiator hoses myself, and antifreeze for $55.00. You wanted $269.00 per axle or 538.00 just to replace all the break pads. I replaced them myself for under $80.00. You need to rethink what you charge for basic service. I bet you would get a lot more business if you charged a reasonable price. I should have done the break fluid bleeding myself, bet I would have saved another $130.00, live and learn. More
by JPAPANIER
Employees Worked With
Mario Guglielmelli
December 06, 2019
Very good service and treatment I was given a good service. The workers there attended me very well and I have nothing to complain about. Definitely will be coming back again! I was given a good service. The workers there attended me very well and I have nothing to complain about. Definitely will be coming back again! More
by Josesolorzano
Employees Worked With
Wilson Chihuahua
December 06, 2019
Great Service!! As long as I have an Infiniti, I will always take my car to this dealership for service. The employees are extremely professional and always makes you As long as I have an Infiniti, I will always take my car to this dealership for service. The employees are extremely professional and always makes you aware of what’s going on with your car. More
by G_ALONZO90045
Employees Worked With
Other Employees :
Candice Roxas, Ever Villalobos, Thomas Moncayo, Wilson Chihuahua
December 06, 2019
Not sure where Infiniti is going My visit was pleasant. The attendant was warm and professional. The service provided however was questionable. Following my vehicle service, there co My visit was pleasant. The attendant was warm and professional. The service provided however was questionable. Following my vehicle service, there continues to be a noise issue emanating from around the belt and pulley . This is not the first time I’ve heard and mentioned this issue. However No one wants to address this concern. Dumbfounded, confused and frustrated I am with this issue and Infiniti failure to fix More
by LJ2BEREAL
Employees Worked With
Don’t recall
December 05, 2019
Consistent Excellent Service I come here for all service on my 2010 QX56 and I request Wilson when I make my appointments. Some say it might be time for a new car but my QX56 is I come here for all service on my 2010 QX56 and I request Wilson when I make my appointments. Some say it might be time for a new car but my QX56 is still running great — probably due in large part that my car is serviced at this dealer. More
by GRACE.FELIPE2
Employees Worked With
Wilson Chihuahua
December 05, 2019
The wait was to long I didn’t like waiting to long to have airbags replaced I think they could speed up the process in the future but over all was a friendly business I didn’t like waiting to long to have airbags replaced I think they could speed up the process in the future but over all was a friendly business More
by MELRINAMITCHELL.136
Employees Worked With
Unknown
December 05, 2019
Slow Service Had an appointment for a tire change, but service was still nearly three hour wait. I had to cancel the car wash which was offered due to time constra Had an appointment for a tire change, but service was still nearly three hour wait. I had to cancel the car wash which was offered due to time constraints. More
by JMCKINNEY2
Employees Worked With
Don’t know names.
December 05, 2019
Excellent service Agent very knowledgeable and helpful. Service was performed timely , My service agent kept me informed of the service being provided, Waiting area v Agent very knowledgeable and helpful. Service was performed timely , My service agent kept me informed of the service being provided, Waiting area very comfortable and clean More
by CMOORE9341
Employees Worked With
Wilson Chihuahua
