INFINITI of South Bay - Service Center

Excellent service Agent very knowledgeable and helpful. Service was performed timely , My service agent kept me informed of the service being provided, Waiting area v Agent very knowledgeable and helpful. Service was performed timely , My service agent kept me informed of the service being provided, Waiting area very comfortable and clean More

WILL NOT RETURN !! TRIED TO SCAM ME WITH FAKE BATTERY FAIL Went to have my oil changed and they tried to upsell me. I'm ok with the upsell because the advisors work on commission and they have to eat. However, Went to have my oil changed and they tried to upsell me. I'm ok with the upsell because the advisors work on commission and they have to eat. However, don't tell me I need something I clearly don't. Once my oil change, and tire rotation were complete, my advisor, Sarah, told me I needed a new battery. I HAVE HAD NO INDICATIONS THAT MY BATTERY WAS FAULTY. No battery icon illuminating on the dash board. No unusual sounds when starting the vehicle. NOTHING! So when I asked her isn't there an indicator on my dashboard that would alert me the battery was low ? She himmed and hawed and stopped short of saying that the indicator lights were not reliable, for which I would have had that addressed had she said it but like I said she stopped short. So then I said I want to see the test. She pointed to a piece of paper that stated I need a new battery. I said NO I want to see the test being conducted. So we head to the service bay. I watch the guy conduct the test. He laid the tester on the bay and it initially said 'battery test ok' with a green 'check'. He pushed a button and another test began. It was registering the progress starting at '0' percent until it was complete at '100' percent. He then pushed 'done'. The handheld machine gave a reading. It was 80% illuminating in green. I'm watching all of this but he isn't explaining any of it. He then goes to the inside of my door panel while myself and my advisor are standing at the front of the vehicle being concealed by the raised hood of my car and he comes back with a 'failed' reading. From the inside of the door panel !!! I question what the '80' percent reading was that I observed before he went to the door panel and he stated it was the progress of the test. I say, no, this was after the progress reader reached 100 and you pressed done. It gave you a reading of 80 percent, what does that mean. He dummied up. Then I ask what he was doing inside the door panel, he says scanning the door panel to see what type of battery I needed and then offered to show me the inside of my door panel ;/. Really, you offer to show me the inside of my door panel but not the read outs on the battery tester ??? Just for good measure, I stopped by a mechanic shop on the way home to have my battery checked, on the off chance I wasn't being scammed and I really did need a new battery. Guess what ??!!! MY BATTERY WAS JUST FINE !!!! So I was definitely being scammed ..... never again will I return to this dealership for service or anything else !!! SCAMMER. SHADY DEALERSHIP. WILL NEVER RETURN FOR SERVICE NOR SALES FOR THAT MATTER !!! More

GREAT FOLLOW UP Work was great and follow up was outstanding!! Ever made the entire process easy and kept me informed through out the entire repair. I will never go Work was great and follow up was outstanding!! Ever made the entire process easy and kept me informed through out the entire repair. I will never go anywhere else. More

Repairs I brought in my car for repair due to the bumping feeling I experience when. I drive. The repair team and Wilson Chihuaha did a great job in fixing th I brought in my car for repair due to the bumping feeling I experience when. I drive. The repair team and Wilson Chihuaha did a great job in fixing the problem. More

Always treated like number 1 This place always makes me feel welcome and special Edson once he sees me he attends my needs in my car. all I need to do is relax in the customer lo This place always makes me feel welcome and special Edson once he sees me he attends my needs in my car. all I need to do is relax in the customer lounge enjoy my coffee and watch some tv. The car was taken care and also was wash and clean inside. Thank you south bay infinity for the attention and care. More

Help repairing an old vehicle I am waiting for your dealership to locate a sensor for the cruise control. It has been a month and no part has been found. Your labor charge is 12. I am waiting for your dealership to locate a sensor for the cruise control. It has been a month and no part has been found. Your labor charge is 12.857 times more. That alone will make a person search for Sevice elsewhere. I haven’t looked at my slash protection under my motor, it was installed after the car was returned to me( part was laying on the back seat). Now I will have to start looking for the sensor, if and when I find it. Why would come back to dealership( insurance company paying the bill. I have no cruise control. You haven’t shown me that you deserve a labor price that’s 12.857 higher. More

Great service I brought my Q50 for unexpected computer problems after lunch. I received car back the same day. In addition they fix some noise problems and other wi I brought my Q50 for unexpected computer problems after lunch. I received car back the same day. In addition they fix some noise problems and other without asking More

Thanks Very good service was very professional and friendly I like coming to the South Bay infinity dealership they are always willing to help you out thanks Very good service was very professional and friendly I like coming to the South Bay infinity dealership they are always willing to help you out thanks again for your service More

Excellent Service The service I receive when I bring my car in for maintenance is always amazing. I've brought my car in for services ranging from oil changes, realignm The service I receive when I bring my car in for maintenance is always amazing. I've brought my car in for services ranging from oil changes, realignment, a.c issues and peeling headlights (happened once and they got it sorted out right away) The service Rep who I go to for any services that need to be done is Edson. The way he helped me out when I had a a.c. problem and my Headlights were peeling was outstanding. Its because of the service I receive from both South Bay Infiniti and Edson that I will for sure keep bring my car to them. More

Incomplete diagnosis. Engine light was on. Did oil change but when I got in car engine light still on. Had to return next day to take care of problem. No loaner available. Engine light was on. Did oil change but when I got in car engine light still on. Had to return next day to take care of problem. No loaner available. Did have s driver take me home and pick me up. Candice was professional and frienfly. Edson Trujillo was not involved in this service. Cost of all service was extremely high but I had no choice. More