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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,557 Reviews
Call Service Center (310) 341-4462

1,557 Reviews of INFINITI of South Bay - Service Center

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September 15, 2019

Excellent It was fast and efficient experience. They kept me informed throughout the process. I appreciate that they didn't try to sell me on something I didn't More

by K.TODDGRIFFIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Sep 20, 2019 -

INFINITI of South Bay responded

Todd, You can always count on our team to be friendly, fast and efficient. We find these three basic principals as the foundation of exceptional client service. It is our duty to inform you of pending issues or maintenance needs, but we will never ever upsell product or service that our clients don't need. We appreciate you recognizing this. Thank you for servicing your vehicle at INFINITI of South Bay.

September 15, 2019

Great I worked with Sarah and she made sure my car and myself was taken care of. Overall service was indeed Great! Sarah stayed in touch with me! More

by VIVBROOKS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah
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Sep 20, 2019 -

INFINITI of South Bay responded

You just made Sarah's day! Thank you so much for taking the time to post such a glowing review. You're right, it sure is comforting when you can trust your service advisor to take good care of you and your vehicle. Somethings the little things, like providing updates and explanations can make such a positive difference. Thanks for letting us know Sarah did so well! We appreciate your business here at INFINITI of South Bay.

September 15, 2019

Repaired tire quickly even without an appt Came in due to tire pressure warning and they found leak in tire, repaired it quickly. Staff was very helpful. I dont remember the girl's name that he More

by Infinity service.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Ever Villalobos, Wilson Chihuahua
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Sep 20, 2019 -

INFINITI of South Bay responded

Thanks for the great review... and for the happy ending to a leaking tire. If it were not for the advanced electronics in your vehicle and your quick attentiveness, you could have been stranded. Did you know that with our special "Express Service" service there is no appointment needed for items such as flat tires, oil changes, tire rotations, engine air filters and cabin filters. We are glad we were able to accommodate you and thank you for stopping in to INFINITI of South Bay.

September 12, 2019

Service on my Q70 Sport Great service in general!👌👌👌Kepping me updated with my vehicle, making sure I'm fine with everything, feeling welcoming to the facility, recommenda More

by ROTARY7.VM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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Sep 20, 2019 -

INFINITI of South Bay responded

Thanks for letting us know you think our service is A-OK!!! Customer service is about keeping you client informed along the way, making sure they understand and ensuring they are comfortable in the facility. We are glad that Wilson was able to provide an exceptional client experience during your service visit to INFINITI of South Bay. You kindness and loyalty is appreciated.

September 11, 2019

Amazing Thomas and Ever where awesome all questions and concerns where taken care off. I will definitely bring my car back to infiniti of south bay. More

by MABEL.ARMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos, Thomas Moncayo
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Sep 20, 2019 -

INFINITI of South Bay responded

Mabel, Thank you for sharing that Thomas and Ever were awesome during your recent service visit to INFINITI of South Bay. They sure are great guys - friendly, honest and sincere. Know that it was a pleasure serving you and we look forward to your return. Thanks for your loyalty.

September 10, 2019

South Bay Service Visit This is my second visit to this service center and again the service was very good. Service Consultant (Wilson) met me promptly and took care of all More

by TNARTHUR52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Sep 20, 2019 -

INFINITI of South Bay responded

Thank you for your recommendation and for taking your personal time to provide us such positive feedback. We appreciate your loyalty to INFINITI of South Bay and are pleased that we have been consistent in providing very good service. INFINITI is a luxury brand, and as such, we try to make our lounge as comfortable and accommodating for our clients as possible.

September 08, 2019

Recommend dealer service I enjoyed working with Wilson. He was very friendly , honest and explained what they did to my car in more detail to me. I will definitely use him as More

by MARILYN.WILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
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Sep 20, 2019 -

INFINITI of South Bay responded

Marilyn, Super awesome review! Thanks for the across the board 5-Star review of your service here at INFINITI of South Bay. And isn't that what everyone wants in a service advisor... someone who is friendly, honest, and takes time to explain and communicate. It is reaffirming to hear your kind words about Wilson. You surely will make his day when we pass along your review. Thank you.

September 08, 2019

Satisfied customer The service area is always comfortable, clean, and well stocked with drinks/snacks. The customer service is always courteous and professional. This is More

by User-7de0c0e6ad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Report | Print
Sep 20, 2019 -

INFINITI of South Bay responded

Kawanna, What a nice compliment of our lounge and your service experience here at INFINITI of South Bay. We feel it important to treat our clients are as if guests in our own home. We want you them to be comfortable, have a clean environment and have plenty of snacks for their visit. Know that it is a pleasure to serve you and that we appreciate that we are your go-to dealership! Thanks for your loyalty!

September 05, 2019

After car was serviced, the check engine light is on , And there is no urgency to provide a loaner for me I have to wait 2 weeks to take the car in. More

by EDDIE SOLORIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 03, 2019

Top notch service Edson is always friendly, professional and helpful. He is always accommodating with trying to obtain a loaner and make you wait the least amount of ti More

by KIMTYLER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2019 -

INFINITI of South Bay responded

Kim, We are so glad that you received "Top Notch" service during your visit here at INFINITI of South Bay and that you found Edson to be friendly, professional and accommodating. He really tries hard for his clients, doesn't he? Please know that currently we are extremely busy in our service department and it may take up to two weeks if you need a loaner. Please understand that this is a temporary issue as we work to expand capacity. Thank you for your recommendation and review and we look forward to your next visit.

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