Back

INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,411 Reviews

1,411 Reviews of INFINITI of South Bay - Service Center

Sort by
September 26, 2018

AWESOME Excellent customer service !!! I would highly recommend using them for all your infiniti needs Edson was awesome he was attentive and honest about ha More

by TOWLERP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2018 -

INFINITI of South Bay responded

Thank you for recognizing Edson for providing excellent service, and for your recommendation of servicing at INFINITI of South Bay, It is so important to be attentive and honest. We're appreciative that you've recognized these qualities in Edson. Thank you.

September 25, 2018

Personality Wilson has good customer service skills along with good communication,service experience, and feedback each time I bring me car in for service. I rea More

by Hoss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Sep 25, 2018 -

INFINITI of South Bay responded

Hoss, thanks so much for your positive review. It's a huge personal compliment to Wilson that the reason you come to INFINITI of South Bay is because of his good customer service, automotive experience and communication skills. What's more, as you mentioned, Wilson has a positive attitude. We find it contagious and are appreciative to have him on the team.

September 25, 2018

Amazing!!!!! I have brought my car to Infiniti of South Bay a handful of times since relocating to California from Atlanta. Being from the South, I’m used to Sout More

by Kimber R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Thomas Moncayo, Wilson Chihuahua
Sep 25, 2018 -

INFINITI of South Bay responded

WHOA! 5's ALL ACROSS THE BOARD! Thank you so much for recognizing our Service Director Thomas Moncayo and his entire team. Thomas directs his staff to be friendly, competent and fair. That's why you'll be greeted with a smile, why we employ seasoned service advisors and why we will never over charge or recommend a service that isn't needed. We greatly appreciate taking your personal time to recognize this hard working crew. Thank you!

September 24, 2018

Candice service adviser Candice was very kind and honest. i highly recommended. all service was very quick and car was washed after service for free. she hav More

by mipark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Sep 24, 2018 -

INFINITI of South Bay responded

Thank you for your recommendation of Candice, we are pleased to see you were treated with kindness and honesty here at INFINITI of South Bay. In fact, we get many positive reviews on Candice for her personable level of client service and her soft approach. Thanks again for the recognition.

September 24, 2018

Service My service advisor Wilson Chihuahua is awesome! Very helpful, professional and just provided great service! Would definitely reccomend So. Bay Infinit More

by nikkij
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Sep 24, 2018 -

INFINITI of South Bay responded

Thank you for your awesome review and recognition of Wilson for his professional service. The best compliment you can get is a recommendation, and we appreciate that you feel comfortable recommending INFINITI of South Bay to your friends and family. Please check our website for current specials and lease offers when you're ready for your next INFINITI.

September 24, 2018

Service above and beyond Dealing with Candice makes coming to handle any problem or service issue a pleasure. She makes sure we get a nice loaner car and keeps us updated on p More

by guest1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Sep 24, 2018 -

INFINITI of South Bay responded

Thank you for recognizing Candice for providing a service level that is above and beyond. You mentioned three reasons we find that consistently make a difference in a customer's experience... friendly service, knowledgeable and professional employees and keeping the client informed. Thank you so much for trusting in Candice and INFINITI of South Bay for your service and tire needs and for taking your time to write such a kind review.

September 24, 2018

Outstanding Professional Service I called and was able to get an appointment on short notice for my oil change. They checked my car and made recommendations for the future. My car w More

by GRACE.FELIPE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Sep 24, 2018 -

INFINITI of South Bay responded

Grace, thank you so much for recognizing our ability to accommodate clients for short notice oil changes... we like to call it Express Service. It's always appreciated if you can plan ahead, yet we try to accommodate any urgent or last minute needs of our clients. Thank you for choosing to service your vehicle at INFINITI of South Bay.

September 24, 2018

Blessed Wilson was a great service and always is i love the way they deal with there customers and the service center make u feel like home More

by NICHOLSONDIAMOND5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Sep 24, 2018 -

INFINITI of South Bay responded

Thank you for recognizing Wilson for his great customer service here at INFINITI of South Bay. We too have recognized that Wilson is always so friendly and helpful with his clients. And, thank you for your compliments on our service center, we're glad that you found it feels like home. In the mornings we have fresh ground Starbucks coffee and danishes and in the afternoon there is always bottled water, fresh cookies and miscellaneous snacks. Our waiting room has big roomy comfortable chairs and couches with a big-screen TV to watch and relax or tables to work on.

September 24, 2018

Best quality service I've bought my infiniti 2012 fx35 from South bay. Been getting all my service needs at this dealer. Despite the fact of the distance I've been going More

by LILAZNGURL01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Nov 14, 2018 -

INFINITI of South Bay responded

Thank you for your loyalty to INFINITI of South Bay, and thank you for your recognition of our star Service Advisor Candice. It means so much to find an advisor who is responsive to your needs, and with whom you can place your trust. We are appreciative to know you've found this in Candice. Thank you for also recognizing our technicians for their impeccable service and great work. We are truly grateful for your kind words.

September 24, 2018

Great Customer Service The customer service team is helpful and they works hard to make customers satisfied. Comfortable waiting area. Sales team is friendly and ready to an More

by Happycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Alvarez, Mark Chapman
Sep 24, 2018 -

INFINITI of South Bay responded

Dear Happy Customer, we are pleased to know that the choice of your positive screen name was the direct result of the friendly and helpful service you received from Mark and Luis. We look forward to seeing you at the dealership with your friends Happy Customer 2 and Happy Customer 3, and 4, and 5, and 6, and 7 .... some day. Thank you for your review.

...
139
...