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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,512 Reviews

1,512 Reviews of INFINITI of South Bay - Service Center

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December 06, 2018

Awesome service I brought my q50 in for warranty work. Edson with service was extremely courteous and provided me with a+ service. He was very communicative and exp More

by MAXQGENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

INFINITI of South Bay responded

A+ Awesome Service! How's that for a glowing recommendation!?! Thank you kindly for such a positive 5 STAR review of INFINITI of South Bay, the best INFINITI dealership in Southern California. It feels great when your Service Advisor actually "advises" you and keeps you informed along the way, doesn't it? We are so glad you found those qualities in Edson. Thanks for taking the time to post your review and thank you for your business.

December 05, 2018

40k service Edson took care of everything. He had the loaner car ready called me regarding recommended additional service and used coupons to help save me $$. Tha More

by GTACHIBANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

INFINITI of South Bay responded

Thank you for coming to INFINITI of South Bay for your 40K service. We are grateful to Edson for his excellent customer service, we are glad he took good care of you. We update service specials monthly, so please remember to check our website often. Thank you for taking the time to post online about your positive experience.

December 04, 2018

5 Star Service I haven't been to this Dealership since the new ownership and I must say.. The service people are the same as before and they are great! They were ten More

by SPORTIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The porter was great also. Good conversation on the way home., Candice Roxas, Ever Villalobos, Thomas Moncayo, Wilson Chihuahua
Dec 04, 2018 -

INFINITI of South Bay responded

Thanks so much for recognizing the 5 Star Service our team at INFINITI of South Bay provided during your last visit. And, thank you for recognizing the entire service team in your review. We work hard to be attentive to our customers needs, and it means so much when it is recognized. We appreciate your feedback on our remodel. And as you have seen, we have created several areas in our lounge to accommodate the different needs of guests. There are comfortable leather chairs as if in a living room where clients can watch television and enjoy some beverages and snacks, there are work stations where clients can catch-up on business and there are chairs with tables where guests can comfortably share a conversation. Thank you for you business and your loyalty to INFINITI of South Bay.

December 04, 2018

Fast service The environment was welcoming and the staff was extremely helpful and caring. I felt confident and happy with the amount of help I got. I enjoyed the More

by BARCELON_LESLIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Chapman
Dec 05, 2018 -

INFINITI of South Bay responded

Sounds like we're like the Jimmy Johns of car service - freakin fast! Thank you for your great review and for recognizing Mark and Edson on your resent visit to INFINITI of South Bay. Great feedback for the team that they made you happy with the amount of help they provided. And thanks for recognizing our waiting area... we just remodeled to ensure a luxury experience for our clients.

December 04, 2018

satisfied customer My first visit , quick & friendly service. Hassle free and the team was all helpful. The initial call was also timely. Thank you service team! More

by GENO3511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2018 -

INFINITI of South Bay responded

Mr Washington, Thank you for your great review of INFINITI of South Bay. We are glad that you were a satisfied customer on your first visit, and we can assure you that your next will be just as good! We look forward to seeing you again and remember to look to our website for current service specials.

December 04, 2018

Outstanding!!! Ever, has a great attitude, friendly and goes the extra mile for the customer. Extremely happy with the service Thank you for all the help!!! More

by HMENDEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Dec 05, 2018 -

INFINITI of South Bay responded

Thank your for your 5 STAR review of your experience with Everado and INFINITI of South Bay. It's great to hear that you are extremely happy with our service and that we go the extra mile to ensure cliet satisfaction. We appreciate you!

December 04, 2018

Great The only thing I wish was different was that they had a loaner car available . But Wilson assured me there would be for my next scheduled service More

by KHESS82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 05, 2018 -

INFINITI of South Bay responded

We appreciate your Five Star review, and apologize that a loaner vehicle was not available. To ensure you have a loaner on your next visit, please call your Service Advisor Wilson well in advance of your appointment so that he can make sure we reserve a loaner. You can reach Wilson at 310-325-5555. We look forward to servicing you again soon. INFINITI of South Bay appreciates your business.

December 04, 2018

Awesome Infinity was a team of customer satisfaction driven members that always exemplify excellence. Their service exceed customer satisfaction goals which c More

by KEYCYNTHIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
Dec 05, 2018 -

INFINITI of South Bay responded

Awesome is what's Edson and Ever deliver, over and over again. Thank you so much for recognizing their excellence online. It means much to us, and so much more to our team. We are so grateful that we have been able to create an environment of trust, as this is what creates long-term satisfaction. We look forward to exceeding your goals on your visits to come. Thank you for kindly your business and your loyalty to INFINITI of South Bay.

December 04, 2018

People you can trust!!!! I've been going to this dealership for about 4-5 years. Through new moves and new management....everyone is Great!!!! My service advisor is Wilson and More

by young94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Dec 05, 2018 -

INFINITI of South Bay responded

Young, Great post! Thank your for your personal account of your recent service experience at INFINITI of South Bay. Wilson is one of our best Service Advisors, we are pleased that you have found him to be informative and honest... what else could someone expect.? We look forward to taking good care of your baby's service and maintenance needs in its years to come! Thank you for servicing with INFINITI of South Bay and thank you for your business.

November 29, 2018

Satisfactory Brought car in with same issue but service department keeps punting the issue claiming they can’t hear or recreate problems. However, when I drive it, More

by STUART11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ever Villalobos
Nov 29, 2018 -

INFINITI of South Bay responded

Stuart, We apologize that we cannot recreate or hear the problems that you are having, and we understand how frustrating this must be. We have escalated this issue to our Service Director Thomas, who you can reach at 310-325-5555. Please bring your vehicle back in so that we might again try to diagnose what you are experiencing. Thank you.

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