INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Hi again Victor! Thanks again for this great review, it is good to hear that my team provided you with exceptional service! Looking forward to having you back soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Victor! Thank you so much for this awesome review! We’re glad to hear that our team was prompt in handling your vehicle and kept you updated every step of the way. Providing clear communication and great service is always our goal! We look forward to welcoming you back the next time your car needs attention! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Joshua! Thank you so much for taking the time to leave this great review! It’s wonderful to hear that you felt our team was upfront and genuinely cared about you and your concerns. Honesty and customer care are at the heart of everything we do, and it means so much to know that it came through during your visit. We truly appreciate your feedback and look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! It’s wonderful to hear that your service was once again excellent and that Jaime took the time to carefully explain not only the issue but also how to prevent it from happening again. Our goal is not just to resolve problems, but to equip our guests with the knowledge they need to keep their vehicles running smoothly. We appreciate your loyalty and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Mr. Lim, We appreciate you taking the time to share your feedback. We understand your frustration, and we want to clarify the situation regarding your vehicle. As your local dealership, we serve as a liaison between you and the manufacturer, INFINITI. In both the case of your engine and transmission concerns, we acted as your advocate, presenting your case and service history to the manufacturer on your behalf. Please understand that the final decision regarding warranty and goodwill claims rests solely with INFINITI, not with our dealership. While we regret that the outcome of your recent claim was not what you had hoped for, we believe it's important to distinguish our role as your advocate from the manufacturer's final decision. We are a local business, and the livelihood of our dedicated team of 75 employees depends on our reputation. We work hard to provide excellent service and to represent our customers' interests to the best of our ability. We would be grateful if you would consider our advocacy efforts when reviewing our dealership. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

Prosdent responded

Wrong. I have brought my SUV multiple times and each time, you brushed off. You did the same with engine until warranty was over. Due to past experience, I did my due diligence but you did exactly same. As soon as Infinity’s extended warranty is done, deja vu! Now transmission has to be replaced. There is a clear pattern and you have betrayed customer’s trust for your profit. You even charged fee for repeated problem checked multiple times previously. I don’t usually write bad review much but this time is an exception. I am very loyal person to businesses I frequent even if hiccups happened. This time is not. I did my part to prevent this type of outcome as I am aware of QX 60’s transmission issue and extended warranty. Your technician failed to make proper diagnosis multiple times until warranty lapsed then suddenly, transmission requires replacement. You are missing the most important part why this happened.

INFINITI of South Bay responded

Thank you for taking the time to leave this great review! We’re glad to hear that you found our team professional and organized, and that we could provide clear guidance while respecting your choices. Making sure you feel informed and in control of your vehicle’s care is always our priority. We look forward to assisting you again on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave such a kind review! It’s wonderful to hear that Edson provided excellent service and answered all of your questions about your vehicle. Our team works hard to make every visit smooth and informative, and we’re glad it showed. We can’t wait to see you back, thank you for stopping by! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! It’s great to hear that you found our service efficient, our facility clean, and our team kind and helpful. Providing a welcoming and smooth experience for every guest is always our goal. We look forward to seeing you again for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for this amazing review! We’re happy to hear that you feel like part of the family every time you visit. Creating a welcoming, friendly environment for our guests is always our top priority, and it means a lot to know it makes a difference. We truly appreciate your kind words and are glad to have you as part of the INFINITI of South Bay family! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Peter! Thank you for this awesome review! We’re glad to hear that Andre provided such attentive service, kept you updated throughout the process, and got your car serviced quickly. Making sure everything runs smoothly and efficiently is always our goal, Andre will appreciate your kind words. Thank you for choosing INFINITI of South Bay, and we look forward to seeing you again for your next visit! Carlos Robles Service Manager INFINITI of South Bay