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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,600 Reviews

1,600 Reviews of INFINITI of South Bay - Service Center

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July 22, 2025

Carlos service manager and all staff have a very good customer service and professionalism, thank you very much More

by JORGE41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for this great review, Jorge! We’re glad to hear that Carlos and our entire team provided you with excellent customer service and professionalism. Our team is always going above and beyond to ensure our customers leave nothing but satisfied. Thanks for recognizing their hard work! Your appreciation means a lot to us, and we look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 20, 2025

Infiniti of South Bay by far has the best customer service team. They really go above and beyond when making you feel comfortable from start to finish when you come in to get your vehicle serviced. More

by IAMJEREMIAHROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review, Jeremiah! We’re thrilled that our customer service team made you feel comfortable from start to finish. Going above and beyond for our customers is what we’re all about, and your kind words mean a lot to us. We look forward to continuing to provide you with exceptional service every time you visit, see you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 20, 2025

Excellent, easy, convenient, and efficient. .. They provided a thorough assessment of and recommendations for my vehicle. Before I knew it, the service was done.... More

by EA_BAISLEY
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you for your fantastic review! We’re delighted that your experience was easy, convenient, and efficient. Providing thorough assessments and clear recommendations is very important to us, and we’re glad that the service was completed quickly and smoothly. That's the INFINITI of South Bay difference! We truly appreciate your trust and look forward to serving you again soon. Don't forget to check back on our website for any service deals and specials for your next visit! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 18, 2025

Such amazing service. I would recommend everyone and anyone. I always feel so welcomed any time i go in. More

by Dchacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for your wonderful review! We’re thrilled to hear that you feel so welcomed every time you come in and that our team has consistently provided amazing service. Creating a warm and friendly environment for our customers is something we truly care about. Your recommendation means the world to us, we look forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 16, 2025

It was a great experience. The customer service was excellent and I would definitely recommend your service facility to anyone that owns a Infiniti. More

by ccurranii
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience and found our customer service excellent. Your recommendation means a lot to us, and we’re honored to be the trusted service facility for Infiniti owners like you. We look forward to welcoming you back anytime you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 15, 2025

Edson is the best. The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60. More

by JOESUBRAMANIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for this awesome review, Joe! We’re delighted to hear that Edson provided you with the best service and that our customer care has made such a positive impression. We truly appreciate your trust in us and are excited to assist you with your spark plug service on your Infiniti QX60. We look forward to continuing to provide you with excellent service for many miles to come! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 14, 2025

I worked w Edson. I don't think I know Felix. Edson is really really nice More

by KGDNELLY
Recommend Dealer
Yes
Employees Worked With
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felix Le
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for your kind words! We’re thrilled to hear that Edson provided you with such a great experience, he truly cares about making every visit a positive one. We appreciate your trust and look forward to welcoming you back to INFINITI of South Bay whenever you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 13, 2025

I brought my vehicle in under the assumption that the fuel pump had failed. The dashboard showed over half a tank of fuel, so it seemed like the logical issue. After inspection, your technicians confirme More

by COLLINMACK22
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

INFINITI of South Bay responded

Collin, Thank you for your detailed feedback. Please be assured that we are taking your concerns seriously and are thoroughly investigating the matter with our service team. A member of our management team will be in touch with you shortly to discuss your experience and work toward a resolution, including the diagnostic fee. We value your long-standing loyalty and appreciate you giving us the opportunity to make this right, Carlos Robles Service Manager INFINITI of South Bay

Aug 06, 2025 -

COLLINMACK22 responded

Hi Carlos, Thank you for your response and for taking the time to look into this further. I appreciate you acknowledging my concerns. I look forward to connecting soon and discussing a resolution. My number is 310-961-7623.

July 11, 2025

Thorough inspection and repair. Great customer service. Easy in and out. Work completed on time. Thank you More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thanks for taking the time to leave this great review! We're glad to hear your visit was smooth and efficient, with thorough inspection and timely repairs. Providing great customer service and making the process easy for you is always our goal. We appreciate your trust and look forward to serving you again in the future. Thank you, Carlos Robles Service Manager INFINITI of South Bay

July 11, 2025

Service was fast and great. Waiting area was clean and neat. They kept me informed of the workbprogress More

by DIANE_TALTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this review, Diane! We’re glad to hear your service was fast and smooth, and that you enjoyed our clean and comfortable waiting area. Keeping you informed throughout the process is something we take pride in, and we're happy to know it made a difference. We look forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

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