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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,527 Reviews
Call Service Center (310) 341-4462

1,527 Reviews of INFINITI of South Bay - Service Center

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December 28, 2021

The staff is amazing great work time efficient, Eddie usually helps me with my var More

by BOO.EVANS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this review! We're really glad to hear that our staff was amazing to work with and that Eddie always helps you when you bring your vehicle in. We appreciate you being a loyal customer and are looking forward to your next visit. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 20, 2021

The service was fast and the waiting room was pretty comfortable and the service advisor was knowledgeable More

by GAMERPLAYERLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2021 -

INFINITI of South Bay responded

We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We will be sure to let your service advisor know of your kind words! Please come see us for any future needs. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 17, 2021

Completely satisfied with the service regarding the recall ie, apple car play. Loaner car provided while serviced. More

by TRAVISWILLIAMS2
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
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Dec 17, 2021 -

INFINITI of South Bay responded

Thanks! We're so glad to hear that you are completely satisfied with our service regarding the recall on your vehicle! We hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 16, 2021

I’m received a great service from the customer service my car it’s so good and clean the guy the take my car for service it’s too community’s and amazing price thanks infinity Torrance More

by JAVIER1256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
Report | Print
Dec 16, 2021 -

INFINITI of South Bay responded

Thanks! We're so glad to hear you received great service from our team and that they took care of your INFINITI! We appreciate you being a loyal customer and we look forward to seeing you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 14, 2021

The place is always very clean and the service guys are very nice and knowledgeable. More

by REJW77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2021 -

INFINITI of South Bay responded

Thank you! We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing clean and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 13, 2021

Good service. Will come again. I was scammed at Cerritos and I found South Bay and it’s the opposite if Cerritos More

by SUSANAMAGANA433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2021 -

INFINITI of South Bay responded

Thanks! We're glad to hear that you received great service and that you will visit us again! We appreciate you being a customer of INFINITI of South Bay and are looking forward to seeing you soon! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 13, 2021

They are very good and on time. Very receptive and precise in car maintenance. The staff here have good customer service. I will recommend it to anyone. Thanks More

by DECENCYGRACE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Dec 14, 2021 -

INFINITI of South Bay responded

Thank you for this review! We're glad to hear that you had such a great experience here at our dealership and that we serviced your vehicle in a timely manner and our staff provided great customer service! We hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 12, 2021

Service was great on time clean wore a mask told me how long an was concerned about my issues with my car and was on time keep up the good work I would tell anyone with a Infiniti to come see you guys 😊 More

by RONWOODS88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2021 -

INFINITI of South Bay responded

Thanks! We're glad to hear that you received great service on your vehicle and that your Service Advisor was communicative with you throughout your entire visit. We appreciate your recommendation to friends and family and we hope to see you again soon! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

Dec 13, 2021 -

RONWOODS88 responded

Thanks for the ❤️❤️❤️❤️❤️Infeniti

December 10, 2021

I’ve always had a great experience in getting my qx56 serviced here. The staff are very nice, courteous, helpful, and professional. The repairs including a new key were done in a day. It was great. More

by KHOIAVU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Dec 10, 2021 -

INFINITI of South Bay responded

We're glad to hear that you always have a great experience getting your QX55 serviced here and that our staff are nice, courteous and helpful. It's even better to hear that the service on your QX55 was completed in one day and all with a complimentary car wash! We appreciate you being such a loyal customer and are looking forward to seeing you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

December 09, 2021

Service man was very courteous and helpful.All of my Service man was very courteous and helpful. All of my questions he answered and servicing was done within time frame. More

by LUTFUR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2022 -

INFINITI of South Bay responded

Thank you for this review! We are glad to hear that your service advisor was very courteous and helpful and that he was able to answer all of your questions you had! We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

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