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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,526 Reviews
Call Service Center (310) 341-4462

1,526 Reviews of INFINITI of South Bay - Service Center

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November 22, 2021

i've called 5 times and keep getting transferred to service and keep getting hung up on and can't get to service. They need to upgrade their system or train their service advisors More

by ian
Customer Service
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2022 -

INFINITI of South Bay responded

We can imagine how frustrating it is to try to get in-touch with someone and you cannot get through. It sounds as though you went around and around many times. We apologize for the inconvenience and thank you for bringing this to our attention. Carlos Robles Service Manager INFINITI of South Bay

November 21, 2021

Very fast and accommodating, they let you know what’s going on with your vehicle every step of the way. More

by CYNTHIALORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this positive review! We are very happy to hear that you had a great experience and that we provided you quick service while getting your vehicle serviced here. We appreciate your business and are looking forward to seeing you again. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 18, 2021

Very thorough diagnostics. Great customer service. Clean and immaculate surroundings. Great dealership. Have bought 2 cars here and been servicing my vehicle here for many years. More

by D.W.GRABER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
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Nov 19, 2021 -

INFINITI of South Bay responded

Thanks for taking the time to leave us this review. We're glad to hear that you had a great experience here at INFINITI of South Bay and that you found our facility to be clean and comfortable. We appreciate you being such a loyal customer and are looking forward to seeing you again! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 16, 2021

Too costly for service provided. It seems like the car doesn't never have different results for the concerns of the customer. More

by LPCONWELL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Jun 29, 2022 -

INFINITI of South Bay responded

We apologize if you feel that our prices are too costly for the services provided. When you come to INFINITI of South Bay, you receive service from qualified technicians who need to maintain their certification every year. This ongoing training keeps them on the forefront of the latest repair and maintenance topics. I'm sure you can find someone who might be cheaper, but when you come to INFINITI of South Bay you will find that we do things right the first time, and in doing so, save our clients money in the end. Carlos Robles Service Manager INFINITI of South Bay

November 14, 2021

Great service courteous and on time As always and they always follow up with a call to make sure ur happy More

by ALTOUR04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2021 -

INFINITI of South Bay responded

Hi! Thank you again for taking the time to let us know how we did. We always ensure 100% satisfaction and we're glad that you had a positive experience. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 11, 2021

I wasted lots of time, I told the dealership that that the subwoofer was blown, they said it good, take the subwoofer and test it !!! Awful, the service consultant said , take it somewhere else and test i More

by LUTHER_ROYAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Jun 29, 2022 -

INFINITI of South Bay responded

Mr Royal, We apologize that you feel your visit was a waste of time, we replaced and repaired important manufacturer recalls that could effect the long-term safety of your vehicle. Unfortunately we cannot be responsible for or test any aftermarket equipment that may have been installed in your vehicle. Carlos Robles Service Manager INFINITI of South Bay

November 11, 2021

Excellent communication and great customer service. My waiting time was minimal, my visit was hassle free. More

by LA_ART_FORCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Maynard
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Nov 11, 2021 -

INFINITI of South Bay responded

Thank you for this review. We're glad to hear that our team was communicative with you and that your waiting time was minimal! We appreciate your service and are looking forward to seeing you again. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 09, 2021

The dealership is very family oriented and do whatever it takes to make sure u get what u looking for out of ur visit More

by johnnymartin42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
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Nov 09, 2021 -

INFINITI of South Bay responded

Thank you for taking the time to leave us this positive review! We're glad to hear that you find our Dealership very family oriented and that our team goes above and beyond for you when you come in for service. We appreciate your business and hope to see you again soon. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

November 08, 2021

Took car for a repair and they did a great job and they were fast. More

by ISRAEL Espinoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2021 -

INFINITI of South Bay responded

Israel, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

November 08, 2021

People over there are very nice and helpful. I will definitely recommend infiniti South Bay to my neighbors. More

by SHARONROAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Matt Murillo, Zach Maynard
Report | Print
Nov 09, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review, Sharon! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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