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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,632 Reviews
Call Service Center (310) 341-4462

1,633 Reviews of INFINITI of South Bay - Service Center

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May 11, 2022

The team was great and very helpful. They keep me updated of the progress of my car. More

by RICHMACWEST
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

INFINITI of South Bay responded

Our team always does an amazing job at keeping our clients informed about the status of their vehicle as well as providing exceptional customer service. I am so glad to hear that you had a great service experience with us. Thank you for taking the time to leave this positive review online and we thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

May 10, 2022

Polite and professional staff. Excellent communication, kept me abreast of the service progress every step of the way. More

by EL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

INFINITI of South Bay responded

I am happy to hear that your service experience with us was a positive one, thank you for taking the time to leave this great review! Our service team always makes sure to keep the client informed about their vehicle every step of the process and strives for excellent communication. We hope to have you back at INFINITI of South Bay for your future servicing needs, thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

May 08, 2022

This is my 3rd Infiniti I buy from this dealership and only bring my car here for services. Never had a problem until now. More

by TINAPONCE66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager, Ever Villalobos
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May 12, 2022 -

INFINITI of South Bay responded

Tina, We see that you were in here twice in April and recognize the extent of the repairs. Know that I am aware of your account and your dissatisfaction on your recent visit. I have found your contact information in our database and will be reaching out to you shortly. Thank you for your loyalty. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

May 03, 2022

Always get great service when I bring my car in. The workers goes over & beyond to make sure I'm satisfied. More

by MZMEATY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2022 -

INFINITI of South Bay responded

Above and beyond is what we strive for! So glad to hear you are satisfied with your service at INFINITI of South Bay! Thank you for your 5-star review, and we hope to see you back with us in the future! Carlos Robles Service Manager INFINITI of South Bay

May 02, 2022

Friendly and helpful customer service. Always happy to bring my car here for service with Edson. More

by SUSANAMAGANA433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2022 -

INFINITI of South Bay responded

Susana, Thank you for your 5-STAR review of your service experience here at INFINITI of South Bay with Edson. It is a pleasure to know that he provided friendly and helpful service. And, it is great to know that you are always happy to bring your car here knowing that Edson is here to oversee the service. Thank you for your business. Kelvin Bratcher Owner & General Manager INFINITI of South Bay

May 01, 2022

The service attendant was helpful. My car was ready within the time mentioned. Even got a car wash. Thanks! More

by SONIA.Y.GOMEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
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May 04, 2022 -

INFINITI of South Bay responded

Sonia, Know that a complimentary exterior car wash is standard with every service, because there is nothing like a nice clean car! Our service employees strive to be the best for our customers and get you the best service in a timely manner. We look forward to having you back for future services! Carlos Robles Service Manager INFINITI of South Bay

May 01, 2022

I was kept informed about the process and suggested services were very helpful. Awesome service More

by KITANIK28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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May 04, 2022 -

INFINITI of South Bay responded

Thank you for your 5-star review! We always want to make sure you are part of the process and kept informed on what we are doing to help you. Looking forward to seeing you again for future service! Carlos Robles Service Manager INFINITI of South Bay

April 29, 2022

Fast service (oil change). Vehicle was fully inspected with recommendations given for soon to be needed service. Also the car was washed. More

by VDSANCHEZMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Vargas
Report | Print
May 04, 2022 -

INFINITI of South Bay responded

Fast and quality service is what we always strive for here at INFINITI! We are so glad to hear about your positive experience with us and thank you for your 5-star review! There is nothing like a washed car, and you can count on a complimentary exterior wash with any service. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

April 28, 2022

Thorough, expert without continuous sell-up. I have been dealing with Edson Trujillo for many years and he is my “go to” person. Work is completed in a timely manner without being rushed and Eds More

by RWITTON
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2022 -

INFINITI of South Bay responded

And what an incredible 'go-to' guy our Edson is! We are so glad to hear about your positive experience with us at INFINITI and that Edson made the process all the better! Hope to see you back with us soon for more incredible service! Carlos Robles Service Manager INFINITI of South Bay

April 28, 2022

Good service staff. Pleasant employees. Great service and repair. Does repairs in a timely manner. More

by TDONPOWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2022 -

INFINITI of South Bay responded

Pleasant, positive, and timely, what a perfect way to describe our incredible employees at INFINITI! Thank you for your positive review, we look forward to seeing you again for future service with us! Carlos Robles Service Manager INFINITI of South Bay

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