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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,632 Reviews
Call Service Center (310) 341-4462

1,633 Reviews of INFINITI of South Bay - Service Center

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April 13, 2022

My experience with the service dept at infiniti Torrance has been the best dealership experience I have ever had. I've had alot! More

by KEITHCOLEI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2022 -

INFINITI of South Bay responded

Hi Keith, Thank you for taking the time to write this review as your feedback is always appreciated! I am so pleased to hear that you not only had a 5-star experience with our team, but that your experience was also one of the best you've ever had! I'm glad to hear that we were able to get everything squared away for you! We appreciate you and your business. Thanks for choosing us! Carlos Robles Service Manager INFINITI of South Bay

April 13, 2022

Car was delivered on time though I had to call to find out it was done Never received a call Though the service bill did not include lumbar support or tire rotation service which I had requested More

by MHENRY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
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Apr 26, 2022 -

INFINITI of South Bay responded

We apologize first that you had to call to see if your vehicle's repair was completed and second because we did not perform all the services requested. You were generous in your rating because as the manager of this department I am disappointed to hear that we did not service you better. Thank you for bringing this to our attention so that we can take the appropriate actions to ensure you have a better experience next time. Carlos Robles Service Manager INFINITI of South Bay

April 12, 2022

Staff is very friendly & helpful. They always attend to my needs! Environment is clean & professional. More

by SSPSALVADOR7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2022 -

INFINITI of South Bay responded

Hello, Thank you for leaving a 5-star review with us! We are so glad to hear you had a friendly and helpful experience with our team and that the environment remained clean and professional. We appreciate great customers like you and hope you come back soon! Carlos Robles Service Manager INFINITI of South Bay

April 11, 2022

Staff were very professional and I was able to have my car detailed without appointment. More

by JMCA_2OO6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Apr 12, 2022 -

INFINITI of South Bay responded

Hello, Thank you for taking the time to leave a 5-star review with us! I am pleased to hear that our team treated you with professional service and that we were able to get you all squared away! Thanks for choosing INFINITI of South Bay and we hope you come back and see us again soon! Carlos Robles Service Manager INFINITI of South Bay

April 08, 2022

Easy to make appointment, friendly service advisors, complete job on time, car was washed and cleaned. More

by lousyoung342
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Apr 12, 2022 -

INFINITI of South Bay responded

Hello Lous, I am so glad to hear you had an easy appointment experience and were served with friendly service by our team! We appreciate you taking the time to write a review as we always appreciate fresh feedback. Thank you for your business and hope you come back and see us soon! Carlos Robles Service Manager INFINITI of South Bay

April 06, 2022

My service helper is very nice and helpful keep my car up to up to date More

by GUFLFLEVFDG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2022 -

INFINITI of South Bay responded

Hello, Thank you for helping our business by taking the time to leave a positive review! I am so glad to hear that our team provided you with great, helpful service and that we were able to get you all taken care of. Thank you for coming by and hope you come again soon! Carlos Robles Service Manager INFINITI of South Bay

April 06, 2022

Normally the service department here is great (my 4th lease with them in a row). But this last time they had me waiting in the waiting area more than 3 hours without an update. Took over 4 hours for a ba More

by Waxo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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April 03, 2022

Service Representitve is really kind and Best Best service center ever in my entire life More

by ISL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

INFINITI of South Bay responded

Hello, Thank you so much for your 5-star review! I am SO pleased to hear that you experienced the absolute best service possible with our team. We appreciate you taking the time to write a review as we always appreciate your feedback as it tells us we are doing exactly what we've set out to do. It is great to hear that you were treated with kindness, as that is an important quality for our team. Thank you for your business and hope you come back and see us soon! Carlos Robles Service Manager INFINITI of South Bay

April 03, 2022

Great customer service. Quick and fast service. Great multi inspection on vehicle with detailed photos. More

by JSANTOSREYNOSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

INFINITI of South Bay responded

Hello, I am so glad to hear you had a 5-star experience with us and that our team provided you with great thorough and efficient service! Thank you so much for taking the time to review and for your business. We appreciate great customers like you and hope you come back and see us! Carlos Robles Service Manager INFINITI of South Bay

April 03, 2022

Edison and South Bay Infiniti took care of everything that out QX60 needed including a loaner. More

by THEGREEDYONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

INFINITI of South Bay responded

Hello, Thank you for taking the time to write this review as your feedback is always appreciated! I am so pleased to hear that you had a 5-star experience with our team and that we were able to get everything squared away for you! We appreciate you and your business. Thanks for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

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