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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,525 Reviews
Call Service Center (310) 341-4462

1,525 Reviews of INFINITI of South Bay - Service Center

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October 28, 2021

Service has been Excellent for my every need. The Service has been Excellent for my every need. The Service Team all of them are friendly and Willing to help I am grateful for the repor that I h More

by RICKR5876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos
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Oct 29, 2021 -

INFINITI of South Bay responded

Rick, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 27, 2021

They fixed the problem although it was very expensive. Most of the bill was for the cost of the part replaced. More

by JUMPY48
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2022 -

INFINITI of South Bay responded

We apologize if you feel that our price was expansive. When you come to INFINITI of South Bay, you receive service from qualified technicians who need to maintain their certification every year. This ongoing training keeps them on the forefront of the latest repair and maintenance topics. I'm sure you can find someone who might be cheaper, but when you come to INFINITI of South Bay you will find that we do things right the first time, and in doing so, save our clients money in the long term. We appreciate your business, and know that we run monthly service and parts specials on our website. Carlos Robles Service Manager INFINITI of South Bay

October 25, 2021

The work was excellent. My repair was completed and my issue was totally resolved. I’m happy with your service. More

by WAYNE5093
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry, Zach Maynard
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Oct 26, 2021 -

INFINITI of South Bay responded

Wayne, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 25, 2021

Any time I’ve come in, it’s a great experience ; such professional arena and wouldn’t go anywhere else More

by GMSAVARIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Maynard
Report | Print
Oct 26, 2021 -

INFINITI of South Bay responded

Thank you for the feedback! We are happy to hear about your positive experience at INFINITI of South Bay, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 25, 2021

Very warm, friendly, and knowledgeableThey are very Very warm, friendly, and knowledgeable They are very excited to help you with your needs More

by PRINCESS12064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 21, 2021

I had a really good experience. From the time I called to the time I had my service, everyone was very helpful and friendly More

by BETTYBOOPCR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 19, 2021

Very clean dealership. Great customer service. Employees/team members are friendly, courteous n ,attentive. Need to offer complimentary Hot tea. Not everyone like or can have coffee. More

by CB90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Oct 19, 2021 -

INFINITI of South Bay responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

October 19, 2021

great custumer service,they drop you home and pick you up when your car is ready More

by MYTWINS1302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

INFINITI of South Bay responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

October 18, 2021

The service was concise and productive. Much appreciative for the helpful staff who gave me a ride home. More

by JAMESON_EVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Report | Print
Oct 19, 2021 -

INFINITI of South Bay responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Kelvin Bratcher INFINITI of South Bay Owner & General Manager

October 15, 2021

Excellent customer service at all times. Staff is very considerate and attentive to each customers needs. More

by TYJAYMOMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kas Yeganeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Molles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murillo
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Oct 19, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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