INFINITI of South Bay - Service Center

INFINITI of South Bay responded

We would be glad to assist with your complaint, but we cannot identify you with the username used for this review or the situation explained. Please contact me at 310-325-5555 so that we can better understand your concerns and work toward a resolution. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello Bring! Thank you so much for the fantastic feedback on your service visit here at INFINITI of South Bay! We're thrilled to hear about your positive experience with Edson. He's a valued member of our team, and we'll be sure to pass your kind words along to him. We appreciate your business and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Rhoda, for taking the time to share your feedback and for your many years of loyalty to INFINITI of South Bay! Coming to service your vehicle at our dealership, even thought others are closer, is truly the nicest compliment that we could receive. We are so glad to be your go-to choice for service, and it's a true honor to be considered your "favorite dealer." We appreciate your trust in our team and look forward to providing you with reliable service—and that fresh cup of Starbucks—for many more years to come. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for bringing this to our attention. We take all customer feedback seriously and want to ensure every service is completed to the highest standard. To look into your concern about the tire rotation and resolve this issue promptly, we'll need to locate your service record. Could you please provide us with your name and contact information? Once we have that, we'll be able to review your visit and find a solution. Carlos Robles Service Manager INFINITI of South Bay

CLASSICWAVES responded

shinobu saito okada customer # 121445 unit# SF107171 invoice 77299

INFINITI of South Bay responded

Joanna, Thank you for the wonderful review! We're so glad to hear that your service visit was quick and accommodating. We'll be sure to pass your kind words along to Mesh - he is a valued member of our team, and we're thrilled that his friendly service and great customer service skills made your experience a positive one. We appreciate your business and look forward to seeing you again soon at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Kazudolfins, Thank you for the fantastic review! We are so glad to hear that you had a great experience with our professional customer service. We also truly appreciate your kind wishes for the "NISSAN/INFINITI families"—it's a wonderful community to be a part of. We couldn't agree more that NISSAN/INFINITI has great technology, and we're happy that you're enjoying it. We look forward to seeing you at INFINITI of South Bay again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re so glad to hear that Andre took the time to answer all your questions and made sure everything was handled thoroughly. It’s great to know you felt supported and confident throughout the process. We love hearing that he's someone you’d turn to again - we agree, he's a true asset to our team! We look forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for your feedback. We appreciate you bringing this to our attention. We apologize for any confusion regarding our hours of operation. You are correct that our showroom opens at 9:00 AM, while our service department opens earlier at 8:00 AM. We'll look into whether we can make a better distinction between our departments on our Google Business Profiles as we try to work within their parameters.. We are so glad to know that despite this mix-up, you still had a positive experience with us. We value your business and look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your experience! We’re so happy to hear that Edson took great care of you, he is one of the best. It means a lot to know he made the process clear and easy, especially when dealing with mechanical issues. We know that kind of stuff can be stressful, so we're really glad you felt supported every step of the way. We’ll be sure to pass along your kind words to Edson, they’ll make his day! Looking forward to seeing you again when you’re in next. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Mr. Kim, for your feedback. We understand your frustration regarding the warranty claim on your Q60 and would like to clarify the situation. We worked diligently on your behalf to get as much of the repair covered by the manufacturer's warranty as possible. The warranty policy is determined by INFINITI, not our dealership, and it outlines what is covered under the warranty and what isn't. In a good faith effort, we appealed the claim to INFINITI multiple times. In addition, we were able to reduce your out-of-pocket expense from the initial estimate of over $5,000 down to $3,500. We understand that this is still a significant amount, and we want to assure you that we did everything in our power as a dealership to make this repair as affordable for you as possible. Carlos Robles Service Manager INFINITI of South Bay