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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,514 Reviews
Call Service Center (310) 341-4462

1,514 Reviews of INFINITI of South Bay - Service Center

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July 01, 2021

At Infinity of South Bay the customer service was excellent. I was greeted with Cheerful kindness from all of the staff. Professionalism to the Max. I would recommend this facility to others. Tha More

by MISSANDERSON009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Zach Maynard , Matt Murillo
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Jul 01, 2021 -

INFINITI of South Bay responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 30, 2021

Good but the maintenance department dont put parts back together More

by GEOVANIMACFARLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas, Ever Villalobos, Matt Murillo
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June 30, 2021

This dealership have very professional people assisting their customers. I would not want to be serviced by any other dealership. More

by MYRJOHNN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jul 01, 2021 -

INFINITI of South Bay responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from INFINITI of South Bay. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 30, 2021

Good but would like better pricing on labor. The price of labor is double parts if not triple. But will return to get back brakes done More

by AMMARAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
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June 29, 2021

Rude. Said I needed to replace my engine. Took it somewhere else and they fixed it without replacing engine. More

by THERESAHTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edson Trujillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ever Villalobos, Zach Maynard , Matt Murillo
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Aug 03, 2021 -

INFINITI of South Bay responded

For the safety of you and your family our certified technicians recommended replacing your engine. Carlos Robles Service and Parts Manger INFINITI of South Bay

June 29, 2021

The young woman who helped me is always consistently nice and genuinely helpful. I believe her name is Candice. More

by ABEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candice Roxas
Report | Print
Jun 30, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review! I'm very happy to hear that Candice was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 29, 2021

Great team, have to say i'll Recommend Infiniti of south Great team, have to say i'll Recommend Infiniti of south bay to one of my family or close friend. Keep up the good work!! Team south bay infiniti More

by MIMI.SIERRA92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2021 -

INFINITI of South Bay responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 28, 2021

I always have felt that Infinity of South Bay have been honest and upfront with me. More

by JLG15CA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos
Report | Print
Jun 28, 2021 -

INFINITI of South Bay responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 28, 2021

Have had my car in at least 4 times for the same problem they keep giving me the car back with the same problem. Service Mgr Carlos not very helpful, Service Rep Candice has been helpful More

by STEVEMICKS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carlos Robles
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas
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Aug 03, 2021 -

INFINITI of South Bay responded

Start Stop is a latest technology that began to be integrated into recent automobiles about ten years ago. This technology aims to limit the fuel consumption of your Infiniti Q50 and to preserve the environment by limiting CO2 emissions. Its usefulness is mainly important in an urban environment. Indeed, automobiles can be made to spend up to 35% of their time at a standstill during urban journeys. The promise of start and stop on your vehicle is to save you between 5% and 15% in fuel consumption. This is a manufacturer feature of your vehicle that we are unable to disable. Sincerely, Carlos Robles Service and Parts Manager INFINITI of South Bay

Aug 03, 2021 -

STEVEMICKS responded

I don't have a problem with the Start Stop technology, when it works consistently. As I demonstrated to your Service Rep on a test drive, the Start Stop system did not work consistently. My concern was that a small (but annoying) problem with the system could become a safety issue, starting/stopping at critical times. Quoting me the company line for the system is not helpful. I have sold the car as a result of Infinity's inability to rectify the problem.

June 28, 2021

Eddie was awesome!! Very fair pricing. Liked Uber availability. Would recommend More

by DEBBIEBROWNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2021 -

INFINITI of South Bay responded

Thank you for this amazing review, Debbie! We really appreciate your business. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

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