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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,519 Reviews

1,519 Reviews of INFINITI of South Bay - Service Center

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June 04, 2021

Great job...z z z z z z z z z z z z z z z z z z z z z z z More

by THEPINCHEMSFT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candice Roxas, Ever Villalobos, Wilson Chihuahua, Zach Maynard
Jun 07, 2021 -

INFINITI of South Bay responded

I appreciate you taking the time to leave INFINITI of South Bay this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 03, 2021

I had to travel almost an hour because all the infinity dealers in my area are now closed. I was told it would take 90 minutes to replace the air bag I took off the morning from my medical practice And wa More

by CLIFFMAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wilson Chihuahua
Jun 22, 2021 -

INFINITI of South Bay responded

We cannot identify you in the system with the user name CLIFFMAT and you did not reply to our request for your contact information so that we could work with you to resolve your concerns. If you have a change of heart and would like to speak concerning your experience, then please contact me. Thank you, Carlos Robles Service Manager 310-325-5555

June 02, 2021

I always enjoy taking my car into Infiniti of SB because my service rep Edson, is such a nice young man. All the people there are very professional. More

by LKSTAR2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young lady at the desk. Didn’t get her name
Jun 03, 2021 -

INFINITI of South Bay responded

Reviews like yours are truly a breath of fresh air! Edson is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 02, 2021

Good job on my car really good work on my car ever was my service manager he really help me with my car problems the car is running good More

by KBHEWITT027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ever Villalobos
Jun 03, 2021 -

INFINITI of South Bay responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 02, 2021

Fast and Efficient. I love the service and the Fast and Efficient. I love the service and the convenience of a courtesy vehicle. I had work that day but also needed my brakes fixed and everything More

by JASMINETARKINGTON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jun 03, 2021 -

INFINITI of South Bay responded

Jasmine, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 01, 2021

Clean and very professional I was in and out fast per Clean and very professional I was in and out fast per promised. Good honest price as well. I will go back for my next service More

by ALFRED_SUNG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

INFINITI of South Bay responded

Alfred, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

June 01, 2021

Efficient service and the service dept makes sure they keep you informed of the dates of upcoming services. Would recommend this location to other infiniti owners. More

by NAYAMIRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilson Chihuahua
Jun 03, 2021 -

INFINITI of South Bay responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 30, 2021

Always receive professional A+ service at Infiniti of South Bay. Service Advisor Edson Trujillo is the best. All the Service Advisors are top quality who deliver prompt, quality service. More

by Caddy286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

INFINITI of South Bay responded

Thanks for the great feedback! We're very happy that Edson was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 30, 2021

Very friendly and helpful. Work finished in timely manner. Edson communicated very well with what service was needed. Very informative. Appreciated the over all experience. More

by TGALLETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

INFINITI of South Bay responded

Thanks for your outstanding review! I'm very happy to hear that Edson was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Carlos Robles INFINITI of South Bay Service Manager

May 30, 2021

This is my 2nd visit. 1st visit with appointment told me 2-3 hours wait. So I rescheduled. 2nd visit again told me 2 hours wait. Wasn’t happy about it but I had to wait. However, my car was done in less th More

by TRYSALVAREZ
Recommend Dealer
No
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

INFINITI of South Bay responded

We do offer several options to our service clients, which include a loaner with advance reservations, shuttle service should you need a local ride and a lounge with the amenities of being at home. The length of service is dependent on the service being conducted. Please call in advance and discuss your maintenance or repair service with your Service Advisor before you visit so that we can better set expectations on how long your service should take. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

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