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INFINITI of South Bay - Service Center

Torrance, CA

4.5
1,600 Reviews

1,600 Reviews of INFINITI of South Bay - Service Center

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June 18, 2025

It’s always a pleasure going to Infiniti. Always so welcoming and excellent customer service. Thank you Edson. More

by AGBRAVO2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re delighted that every visit with us feels welcoming and that you consistently receive excellent service. Edson will be thrilled to know you appreciate his efforts. He is always going above and beyond to make sure our customers leave nothing but satisfied! Thanks for being a part of the INFINITI of South Bay family. We truly appreciate your loyalty and look forward to seeing you again soon! Thanks again! Carlos Robles Service Manager INFINITI of South Bay

June 14, 2025

Andre was very attentive and made sure all of my concerns were addressed. He gave frequent updates on the timeline of when my vehicle would be ready. Excellent service! More

by JILLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you for this FIVE-STAR review! We’re so happy that Andre took great care of you and kept you informed every step of the way. It’s always our goal to make sure your concerns are fully addressed and that you feel confident in the service we provide. We appreciate your trust and hope to be your go-to team for all your vehicle needs! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 14, 2025

I am saddened because am when I bring my car in for particular problem, they are never able to duplicate the problem Three times now that they are not able to hear what I hear and the problem is stil More

by JAMDUNN002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2025

Great QUICK service! Jaime was super helpful. Explained some issues I had with my car very thoroughly. Appreciate his help and my service. More

by STEFANI23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much, Stefani! We’re so glad to hear you had a great experience and that your service was quick and helpful. Jaime will be thrilled to know his thorough explanations and support made a difference for you. Thank you again, we’re looking forward to having you back soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 13, 2025

They are all amazing! and My problem was solved and price not bad at all! More

by ADRIANASCPEREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much, Adriana! We're thrilled to hear that your problem was taken care of and that you had a great experience with our team. It means a lot to know you found the service both helpful and reasonably priced. We truly appreciate your kind words and look forward to seeing you again whenever you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 13, 2025

The place where I purchased my vehicle in 2002 have always had service there. Satisfied. Personnel friendly. More

by MONCRIEF.GERTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Chili
Jul 01, 2025 -

INFINITI of South Bay responded

Thank you so much for taking the time to leave this kind review! It truly means the world to us to hear from customers like you, especially someone who has been with us since 2002! Knowing that you purchased your vehicle here over two decades ago and have continued to trust us with your service needs ever since is the highest compliment we could receive. We're honored to have earned your loyalty and are so glad to hear that you've been satisfied with our service and the friendliness of our team throughout the years. Thank you again for being such a valued part of our community. We look forward to continuing to serve you for many more years to come! Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 11, 2025

I am pleased with your service. Thanks. What more can I say. What a car More

by STEVE@STEVEGODDARD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

INFINITI of South Bay responded

Hi Steve! Thank you for this AWESOME review! We're so glad to hear you're pleased with the service you received. My team is always working hard to make sure our customers leave satisfied and happy! It means a lot to us to know you're enjoying your vehicle as well - what a car indeed! We appreciate your trust and look forward to serving you again soon. Thank you, Carlos Robles Service Manager INFINITI of South Bay

June 09, 2025

South Bay Infiniti has always been our preferred choice to service our vehicles. Jaime in the Service Department will make sure your updated and informed while your vehicle is being serviced. More

by MMNOVOA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

INFINITI of South Bay responded

Thank you for your continued loyalty and for taking the time to share your experience! We're honored to be your preferred choice for vehicle service! Jaime is a valued member of our team, and we're glad to hear he kept you well-informed throughout the process. We look forward to welcoming you back again soon! Don't forget to check our website for any upcoming service deals and specials for your next visit! Thanks again, Carlos Robles Service Manager INFINITI of South Bay

June 08, 2025

Consistently happy with my service experience. Great location, provides comfort while waiting. Edson is always pleasant and efficient. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

INFINITI of South Bay responded

Hi Shannon! Thank you for your continued trust and kind words! We're so glad to hear that you consistently have a great experience with us. It's wonderful to know that Edson’s friendly and efficient service stands out, and that you find our location comfortable while you wait. We'll be sure to pass along your appreciation to Edson, he is always going above and beyond to make sure our customers leave satisfied! We look forward to serving you again soon! Cheers! Carlos Robles Service Manager INFINITI of South Bay

June 04, 2025

The employee that was instrumental in my high rating is known to me as Carlos. He has gone over and above the call of duty to aide my senior mom in my absence. More

by joenetted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos
Jun 11, 2025 -

INFINITI of South Bay responded

Thank you so much for sharing your experience! We're thrilled to hear that Carlos provided such outstanding support and went above and beyond to assist your mom. We'll be sure to recognize him for his exceptional service. Your kind words mean a great deal, and we’re grateful for the opportunity to assist. Thank you, Carlos Robles Service Manager INFINITI of South Bay

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